Hi, I'm Paul Thurrott, the guy behind this website. I create all the content here, including the graphics. I have nothing to do with the advertising. Sorry.
Because of the volume of email I receive--well over 100 non-spam email messages a day--I can no longer answer every email I receive, sorry. Some of the best, however, can be found on my SuperSite Mailbag page.
If you're interested in contacting me, try email or Twitter. If you do email me, here are a few simple guidelines that might help:
Only ask questions to which I already know the answer. Just kidding.
Google is your friend. More often than not, questions I receive can be answered via a simple Google search.
Please don't ask me about specific hardware or software configurations. I'm not familiar with the Ricoh XYZ123 and no, I don't know why it doesn't work with Windows XP. However, if you'd like to know what hardware and software I actually use on a regular basis, check out my What I Use page.
On the other hand, overly vague questions are unanswerable. Examples: Why can't I reinstall Windows?and How come I can't get email?
Respect email etiquette. Don't ask a question in the subject line or leave the subject line blank. My spam filter tends to trap these types of messages.
I'm only human. Remember that I can no longer answer every email that I receive. In the past, I had asked readers to resend unanswered questions, but this simply led to people resending the same questions repeatedly, often as much as once an hour. Because of the volume of email I now receive, it's not possible for me to answer all of my email personally. I do, however, regularly post a Mailbag article that includes answers to commonly asked questions.
Make sure you're using the right email address. Please use paul at windowsitpro dot com for all email.
And thanks for reading, seriously. The content of this site is literally dictated by what readers want. So do drop me a line via Twitter or email and let me know what you're interested in reading about.