A Mac Ad You'll Never See

This is what can happen in the real world when someone actually follows Walter Mossberg's advice about switching to the Mac:

[Mac,] you broke. Three and a half weeks after I got you, I came home and your screen was dark and you wouldn't switch on. Thank goodness I'd just put PC aside, instead of putting him on the curb like I'd planned.

After 25 years using PCs, I bought a 24-inch iMac in December. And I was impressed before I even plugged it in -- it came in one slim box, instead of a stack of them. I had it up and running in about three minutes, and was on my wireless network a minute after that.

It took me a while, but I got all my stuff transferred -- mostly files for iTunes and Word and Photoshop. My biggest problem was with Mozy, the program I use for remote backup. I loved it on the PC, but it was really slow on the Mac. Brought everything to a crawl, and crashed sometimes.

I came home and you were broken. Bad power supply. I called Apple and they had me take you into the shop. I got you back a week later. No offense, Mac, but I was hoping not to be acquainted with your technical-support folks quite so soon.

So what's the point? That Mac stink? No. Macs are great. But they're susceptible to the same issues that sometimes plague PCs. If you think everything is magically going to be better by switching to the Mac, you're in for a rude awakening. I assume you've heard the one about the grass being greener...

And let me tell you a little joke sometime about the time that Apple used a WSJ review to claim that Leopard was "faster" that Vista, but that the reviewer had done his Vista testing on a notebook with known problems. It's even funnier than this one. Really.

Discuss this Article 9

brandon.pope
on Feb 4, 2008
No macs are perfect... Apple constructs them with magic and wonder and smiles. Nothing can go wrong....ever.....
daveinla
on Feb 4, 2008
The Mac is just a machine and as such it is just as prone to technical problems as any other personal computers... The Mac is no god computer ! But the software related headaches are less bound to happen on the Mac (drivers, registry entries, dlls...). It has its own problem though. A corrupted permission on a file or a corrupted preference file can cause an app to misbehave. And sorry but even if the same laptop will run photoshop just as fast on Vista and OSX because it's the processor who does the heavy-lifting, in real-life use, with 5 apps running at the same times after 7 days in use without rebooting, the Mac will feel much snappier than Vista... End of the story.
cesjr
on Feb 4, 2008
"But {Macs are} susceptible to the same issues that sometimes plague PCs." Susceptible sure, but it's less likely to happen. And when problems do occur, they're generally easier to fix. For proof, see any Consumer Reports or PC Magazine survey of users in recent years (and there are others) - people simply report fewer problems with the mac, and when there are problems, they have better luck with Apple's technical support that with the typical PC phone and email support out there. This is true mainly because of the myriad different combinations of hardware and software in the PC world. Many windows enthusiasts have acknowledged as much - so this is not really a seriously contested issue. "If you think everything is magically going to be better by switching to the Mac, you're in for a rude awakening." This is a strawman - an extreme version of the claim that nobody serious is making. Also, is this the best you can come up with, Paul? Some guy has a bad power supply and gets it replaced? There's bigger problems you could cite if you looked a little.
Sir_Timbit
on Feb 4, 2008
Come on....This isn't even news. A Mac, especially these days, is just standard PC components in a slick (?) design with a non-Windows OS and snazzier marketing. They can break down just like any other PC, or other home electronics, can. But, yeah, PC Magazine and Consumer Reports do give Apple excellent reviews for their reliability.
Waethorn
on Feb 4, 2008
"And sorry but even if the same laptop will run photoshop just as fast on Vista and OSX because it's the processor who does the heavy-lifting" actually, in the case of Photoshop, the RAM's the thing. case-in-point: the Mac version of Photoshop actually limits the available amount of physical RAM used for editing files to 2GB. that's the same kind of limit that the 32-bit versions of Windows place on Photoshop. i have personally worked on several images of a larger size (in the 1000's of DPI), and OS X just crawls when you try that - because it's hitting up the swap file. Vista x64? nope! Photoshop will use up to 8GB on [PC] desktops that support it (most PC motherboards don't support anything higher than that), and more on professional workstations (but not the Mac Pro). ....and you Mackie's actually fell for Jobs' line about OS X actually being a "native 64-bit OS"!
DRWAM
on Feb 4, 2008
But is it just because the Mac version of photoshop is not written in 64 bit? BTW, Mr Waethorn, I took your advice and stayed with the Dell recommendations and all is well. Thanks dude. You da man!
DRWAM
on Feb 5, 2008
All new OSes have problems. People complain about Vista drivers, but do you remember needing to boot in MacOS 'Classic' for soem apps to work, or not work? The driver and software for my scanner did not get an OS X version for months, and my Apple Laser Writer just never worked in OS X. Drivers for Vista are coming slong and all computers have hardware disasters. These happen with any OS and hardware. People should not complain about Vista as it all happen with Macs as well...even to average users.
joe-dokes
on Feb 5, 2008
"I was impressed before I even plugged it in -- it came in one slim box, instead of a stack of them. I had it up and running in about three minutes, and was on my wireless network a minute after that." Let's see four minutes to surfing the web. You'll spend more time than that removing the crapware from your PC before you can really use it. News flash, macs have the occasional problem. The fact that Paul has to stand on his soap box and shout it out, says something about the mac reputation. What I really love about the PC owners is their discussions of buying a new PC, their description is very funny, the discuss at length the well lengthy setup process necessary to actually use the machine. Regards Joe Dokes
poothedrew
on Feb 5, 2008
Newsflash: Any machine with less options is simpler to deploy. Here is another “pearl” of wisdom: A closed system is easier to control then an open one. It does not take a genius to understand this but people are always arguing about a painfully obvious fact. Wow a Mac is easier to setup than a Windows box … shocker! Next you will say something crazy like a DVD player is easier to setup than a complete 5.1 home theatre system. Can we get out of the “My hammer is better than your screwdriver” mindset.

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