Confessions of a Windows 7 Pirate

Ed Bott cites the Pete Townsend defense in this journalistic walk on the Dark Side of the Net.

I've been digging into message boards and forums run by unabashed Windows enthusiasts who are intent on breaking Microsoft’s activation technology. I've had these forums bookmarked for years and stop in every once in a while just to see what’s new. This time I decided to drop by and actually try some of tools and utilities to see if I could become a pirate, too.

Unfortunately, I succeeded.

In this post, I’ll share my experiences, including close encounters with some very nasty malware and some analysis on how the latest showdown between Microsoft and the pirates is likely to play out.

It's unclear what the point of all this is, beyond of course proving that Microsoft's attempts at anti-piracy are simply the technological version of a hamster wheel. But we kind of knew that, didn't we? I am intrigued by how ineffectual the recent Windows Activation Technologies Update for Windows 7 is already so ineffectual. But this seems like the opposite of the Jerry Pournelle mantra, "I make these mistakes so you don't have to." Why bother documenting how to break the law?

Discuss this Article 50

planetarian
on Mar 3, 2010
"Unfortunately"? I don't get it? What, exactly, was he expecting? Pirates will always be one step ahead. Thwart them and they'll just find a new way to pirate your stuff.
rr0de74@live.com
on Mar 3, 2010
I agree, WHY publish that stuff? I dont follow this world all that much, but it was my understanding that since Vista and its need to check in, using a pirated copy of Vista and now 7 means you are always behind the latest updates. Meaning most of the hacks I heard of stop/fake the phone home stuff. However you cant install the latest OS updates or it may break your hack? Sort of like the Hackintosh world, 1 update from Apple can break you hack. OT @Wae http://h10010.www1.hp.com/wwpc/sg/en/sm/WF06c/A1-329290-64293-337097-337... Hmm would that be a Xeon 5580 option for a HP Proliant server? OMG!!!! Maybe someday you will be able to offer them in your whitebox servers and be like the Pro's? Maybe.
tayme
on Mar 3, 2010
Really - Why provide would be kiddie pirates with tools like this? Poor judgement. Grammar Police - "I am intrigued by how ineffectual the recent Windows Activation Technologies Update for Windows 7 is already so ineffectual. " HUH!!!!! :-) --tayme
Ocean
on Mar 3, 2010
"It's unclear what the point of all this is" Obviously, he hit a slow point in his reporting cycle.
rr0de74@live.com
on Mar 3, 2010
Paul are you going to cover this??? http://news.cnet.com/8301-27080_3-10462649-245.html?tag=newsEditorsPicks... "Microsoft exec: Infected PCs should be quarantined" That topic should get you some hits pretty fast. Imagine if Infected PC's were quarantined, Mac sales would soar overnight. It will never happen though.
gavers
on Mar 3, 2010
"It's unclear what the point of all this is" Hit fodder. Which is obvious since the short story is broken into four pages with 90% ads and 10% content, and since you linked to it.
de Silentio
on Mar 3, 2010
Calwell, I believe Paul's relation of Bott to Townshend was the fact that Townshend claimed he was doing nefarious things on the Internet for research, just as Bott did.
gavers
on Mar 3, 2010
@calwell: is it really that bad of a comparison? Bad people get compared to Hitler too. And think about the term "software pirate." Actual pirates hijack ships, kill people, and in times of war, famine and disaster, they deprive people of much needed supplies leading to countless more deaths. Software pirates really should be called bootleggers.
Waethorn
on Mar 3, 2010
"Hmm would that be a Xeon 5580 option for a HP Proliant server? OMG!!!!" Still a processor that's only validated for workstation use. Like I said, you can use a Core i7 in some 55x0 chipset motherboards, but running it in an unvalidated configuration is not something that anybody with any basic IT sense would even think of doing. You still didn't figure out why many motherboards don't take them, so I'll give you a brief lesson: W5500 CPU's run at 130W, and in a rackmount configuration (like HP Blades) 130W processors aren't often supported because of power requirements that aren't available, and heat dissipation issues. Of course, you totally don't understand that at all. "Maybe someday you will be able to offer them in your whitebox servers and be like the Pro's?" I only put server processors in server motherboards. Maybe someday, if and when you graduate from that correspondence IT course you're taking, you'll understand the reasoning behind that. ""Microsoft exec: Infected PCs should be quarantined" That topic should get you some hits pretty fast. Imagine if Infected PC's were quarantined, Mac sales would soar overnight. It will never happen though." Um, are you totally DAFT?! Of course infected machines should be quarantined - that is, until they're cleaned. You have no clue whatsoever. tayme, do you let infected PC's have regular access to a network, or do you quarantine them? (I know the answer already - just want to hear it from you) @losta: Better being known for beaver than grizzly bear. You'll be easily forgotten.
BrightrevCarl
on Mar 3, 2010
Wow. That's a *serious* jerk move to compare Ed Bott to someone busted for child porn. What is wrong with you? That's *really* unnecessary and inappropriate. Not publishing the article doesn't change the fact that the information is out there and people are using it to commit piracy. That's a journalist's JOB. To expose information so that the public knows about it. Why document how to break the law? From a guy who admittedly uses DVD ripping software to rip DVDs? What other topics should journalists ignore? When you don't make information like this public, then the only people who have and exploit it are criminals.
lotsamystuff
on Mar 3, 2010
"Why document how to break the law? From a guy who admittedly uses DVD ripping software to rip DVDs?" Whenever Paul writes an article like this, he first takes a good look at himself in the mirror. Pondering the question, "Why bother documenting how to break the law?", he realized he'd already done this in his previous examinations of using Windows OEM software for personal use. So when he looked in that famous mirror, he saw the reflection of his neighbor, "Pete Townsend", who regularly "borrows" extra copies of Windows that Paul has for "evaluation" and sells them to unsuspecting customers from the store he runs in his basement. Paul then incorporated Mr. Townsend into his article for balance. Paul's illegal ripping of DVDs never entered into the picture.
RunTimeError
on Mar 3, 2010
@ Tayme: "Grammar Police - "I am intrigued by how ineffectual the recent Windows Activation Technologies Update for Windows 7 is already so ineffectual. " HUH!!!!! :-)" Paul attended the Redundancy School of Redundancy ;)
tayme
on Mar 3, 2010
@Waethorn - As you said, any PC's infected with any type of malware are immediately blocked from accessing the network in our environment. Local support staff is dispatched to attempt to eliminate the malware or in most cases re-image the PC. Of course for the most part, in a secure environment not much malware gets through...but it has periodically happenned. Question for Waethorn - why this sudden respect for my opinion? It wasn't that long ago that you were saying some of the same things to me about my IT skills. I still think that brand loyalists are simple minded. --tayme
gavers
on Mar 3, 2010
@calwell: I actually didn't know anything about Pete Townshend (fortunately I don't follow has-been rock stars and their infatuation with young children) until reading your first comment. I just now decided to check if "Pete Townshend Defense" is a term generally used to describe doing something illegal then claiming it was in the interest of journalism (it's not been until now.) I wasn't surprised that it's not a common term, but what did surprise me is that this Paul's article is the 9th result on Google for "Pete Townshend defense." I now agree with you that it was a pretty shitty comparison for Paul to make. Now when you search for information on this known child porn consumer's defense, Ed's name is going to come up, that's entirely unfair to Ed even if his article was in poor taste.
gavers
on Mar 3, 2010
Oops, Ed's article is the 9th result, not Paul's... which is even worse. No one will know how Ed was likened to Pete, only that he was.
gavers
on Mar 3, 2010
@lotsamystuff: ""Why document how to break the law? From a guy who admittedly uses DVD ripping software to rip DVDs?"" Ed could have made his point about how bypassing activation is easy, but with risks, without revealing how to do it. Someone can correct me if I'm wrong, but my understanding of the DMCA (and related laws) is that format shifting DVDs (ripping them) is legal, it's providing the tools that isn't. Also there's a difference between ripping a DVD that you purchased to watch on a plane and illegal copying of software. Just like there's a big difference between Ed Bott's report and Pete Townshend's activities.
Waethorn
on Mar 3, 2010
"why this sudden respect for my opinion? It wasn't that long ago that you were saying some of the same things to me about my IT skills." Because I know even you're smarter than rrode ;) , and you know already that he's just a shyster. When have you ever seen an enterprise (where the IT manager wasn't totally clueless) configure a glorified desktop computer as a full-on server? "Someone can correct me if I'm wrong, but my understanding of the DMCA (and related laws) is that format shifting DVDs (ripping them) is legal, it's providing the tools that isn't." Ripping DVD's isn't illegal. Ripping *protected* DVD's is. It's worded as "breaking, or otherwise circumventing the digital locks put in place to prevent unauthorized copying".
DRWAM
on Mar 3, 2010
Gavers, you are correct about the US law for ripping DVD's. At least Ed reported that much of the pirated stuff is filled with malware. Just reading that should deter ppl from trying it. That's just what MS reported as well. Heck, the rare Mac trojan was in a pirated copy of either iLife or Office for Mac. You gotta be crazy to use that crap [pirated software].
rr0de74@live.com
on Mar 3, 2010
"Like I said, you can use a Core i7 in some 55x0 chi" Yada...Yada...Yada. HP is the market leader in x86 servers. They have it, nuff said. Cisco offers it as well, per my sales rep. HP/Cisco vs McWhitebox...hmm who do I trust? However I will take that McNasty with cheese.
rr0de74@live.com
on Mar 3, 2010
@tayme/Wae if you read the link, the Microsoft Exec was focused on ISP's blocking home users from the internet, NOT corporate users. Corporate users should be totally locked down and only get to the parts of the internet the user absolutely needs, none if they dont have a business reason. They should only be able to use the apps they need, and not be able to change the OS they are using at all. For most users in a corporate environment don't even need a computer anymore. A thin device connected to a Terminal server or VDI not only is more secure but the average life of a thin device is 6-8 years, uses 1/10th power and a user cant do anything to them. The article is about joe user, gets some malware and his ISP blocks him the from the internet. This coming from a Microsoft exec is funny really, because what type of computers would be blocked the most if this kind of thing were put in place?
tayme
on Mar 3, 2010
@rr0de74 - I don't disagree with the article or part of your response to it. Now, does that mean that if Joe User gets blocked, he is going to run out and buy a Mac? Doubtful...they are going to in most cases install some "fix" that themselves that will cause more problems or call a friend with some experience or take the PC in to get cleaned up...or go to Best Buy and buy a new one - which happens quite often. --tayme
Ocean
on Mar 3, 2010
Lets lighten this topic up with a group laugh: http://www.bradcolbow.com/archive.php/?p=197
de Silentio
on Mar 3, 2010
rrode: "The article is about joe user, gets some malware and his ISP blocks him the from the internet. " So, how is "joe" supposed to fix his computer if he can't download the necessary anti-malware, or do research on how to remove the virus? Bad idea. Clearly.
rr0de74@live.com
on Mar 3, 2010
@tayme/de Silentio. I am not siding either way,on the article. I just think its shocking/news that some executive from MS is suggesting this since it would clearly impact Windows PC users more than anything. I dont think it will happen first off. Joe's of the world would get mad pretty quick. They would first dump their ISP provider and try to get one that would not do this. It would take some major cyber attack that ended up in deaths or many people before it would become a law. Although 60 min just this last Sunday had a piece on espionage and the FBI guy they had on there said that the US cyber security is weakest link in our security and that he would not be surprised of the US suffers a major cyber attack in near future. Most would get their PC fixed. Though if it does happen I will buy stock in both Apple and Bestbuy. All of the people I know that are "switchers" had "constant malware BS" high on their list of reasons to switch.
Waethorn
on Mar 3, 2010
"HP is the market leader in x86 servers. They have it, nuff said. Cisco offers it as well, per my sales rep." Just ask Intel if W series processors are validated for server use. They'll give you a resounding "NO!". They make the components. Of course, if you trust some OEM vendor over the component manufacturer themself to offer it up in a configuration that the component manufacturer has sad that it isn't designed for, then you're a bigger fool than I thought. That's also a big difference between OEM's that want to do their stuff their own way even against the recommendations of others, and channel builders that design systems to the component manufacturers specs. The W series processors are nice. They aren't server processors though, and they aren't validated by their manufacturer as server components, no matter what HP or Cisco says. If you don't trust me, fine. But if you're going to trust HP over Intel, when it's Intel's part, then you're just naive. "if you read the link, the Microsoft Exec was focused on ISP's blocking home users from the internet, NOT corporate users. " And I totally agree with that. An ISP has their own network endpoints to secure, and those endpoints are users' home machines. If you had any clue about security, you'd understand that worms and viruses spread over active network connections easily, whether it's among the same subnet in a home network, or to the ISP, or across the internet. Most viruses nowadays start off as trojan executables and communicate with some site to collect a single or multiple payloads. Preventing those payloads from being downloaded after a malicious script or trojan runs will save the user a huge amount of hassle from additional damage caused to their files or to the operating system, would prevent security issues with the ISP, and would warn users much earlier that maybe they're on a site they shouldn't be on in the first place. FYI: Many ISP's already block systems from internet access when they discover that they're infected. Bell Canada, Rogers, Videotron, and most other Canadian ISP's already have that in their usage policies and they often (but not always) contact the user to let them know that their computer is infected. At least, that's what users tell me when they bring their system in for a clean up. Usually it's due to some kid of theirs (and sometimes even adults) downloading pirated music or programs from LimeWire, FrostWire, or Bittorrent websites. In more recent incidents, it's been because of some Google-served ad on Facebook or some free gaming website that auto-refreshed their browser to a page that looks like Windows XP's Windows Explorer and said they were infected, and then subsequently asked them to install a [fake] antivirus program to clean it.
Waethorn
on Mar 3, 2010
"So, how is "joe" supposed to fix his computer if he can't download the necessary anti-malware, or do research on how to remove the virus?" They take it to a trained expert computer technician (like me....or my tech workers) at a well-respected and trusted computer service centre (like mine), where they can have it properly cleaned without risking the security of other computers.
Waethorn
on Mar 3, 2010
BTW: "I will take that McNasty with cheese" In the US, that's what you'll get in McDonalds. I won't argue that. Also, BTW: McDonalds Canada had low-fat and health-conscious menu items long before "Super Size Me", and I would bet that if Morgan Spurlock filmed in Canada, his argument wouldn't hold up ( http://en.wikipedia.org/wiki/Super_size_me#Alternative_experiments ) . They even did away with trans fat long before the US. They've been trans fat free long before most of the other fast food chains in both countries too.
whiplash55
on Mar 3, 2010
I thought Ed's article was an interesting read. I think, that's "the point".
rr0de74@live.com
on Mar 3, 2010
"Of course, if you trust some OEM vendor over the component manufacturer themself to offer it up in a configuration that the component manufacturer has sad that it isn't designed for, then you're a bigger fool than I thought." Its HP, not "some OEM". http://h20331.www2.hp.com/enterprise/w1/en/messaging/realstory-server-mk... If HP is going to support it I don't really care what Intel says. I think Intel makes great hardware, I used their motherboards exclusively when I build my own Desktop PC's. However I would trust HP over Intel when it comes to servers in a corporation. At any rate we are looking at the 5550 or 5560 to save money. You pay a steep premium to run the fastest clock speeds and most of the times the difference is only noticeable with a benchmark tool. I would be perfectly fine if my ISP blocked infected machines, it would not effect me. There would be lots of upset (unknowing) Windows users. In today's world it would be like turning off the power for some people if they lost their internet access.
DRWAM
on Mar 3, 2010
Wae, that's why the US ppl are 20 lbs heavier than the rest of the world, which leads to more disease and higher morbidity and mortality. It ain't bad US health care killing them, it's their lifestyle of over-eating, violence and drugs. But, on a lighter note, the critical software update of dotnet no longer appears on my XP box, thanks to your idea of using the network admin package, or whatever it's called [but it took a few tries over a few months before it would work]. Thanks, Doc PS, me and the kids just ate Happy Meals!
Waethorn
on Mar 3, 2010
"However I would trust HP over Intel when it comes to servers in a corporation." Ya, HP. The same HP that has probably the most crapware of any PC maker. The same company that had a recall of DV2000, DV6000, and DV9000 laptops for 2 separate problems (one problem for Intel systems that would overheat and burn out due to fan RPM issues with the BIOS, and one problem for AMD systems where the motherboard would short out the mini PCIe slot, making wireless unusable forever) and then changed the terms of the recall (TWICE!) within the term, and then silently killed it because it cost them too much to fix machines....even for the limited SKU list that was affected (and many SKU's were exempt from the recall even though they had the exact same symptoms!) Yup. THAT OEM. I wouldn't put much faith in their decision to self-validate something out of spec, sorry. That's just not an action that anybody that has any knowledge of the companies machines should condone. That's even worse that hardware makers that try to "self-validate" drivers instead of going through the WHQL (Creative, and all of you "business document imaging solution providers" like Panasonic and Fujitsu - not just a printer manufacturer -, I'm looking at you). FWIW: I don't mind HP's laser printers. They are still some of the best value in colour laser printers for your dollar. Their network scanners (and network all-in-ones) don't work worth a damn though. I'd rather recommend a small business to buy USB flatbed scanners with sheet feeders for each required desktop and just buy a network printer to share to avoid the software issues with their network scanners. @Doc: Did you hear about this new thing about PSA's now being harmful and NCI recategorizing them as inaccurate?
Waethorn
on Mar 3, 2010
@Doc: Gov't-regulated healthcare has a lot of bearing on what restaurants can serve. The costs of state-run healthcare can build up by doctors that deal with diseases and related health issues caused by poor diet choices. Restaurants aren't strictly regulated, but nationwide chains actually get certain proposals by gov't healthcare dept's to reduce unhealthy choices. They can receive certain accreditations and bonuses by Health Canada by doing so. You have a similar thing with the Surgeon General in the US, but Health Canada plays a much more active and direct role with the food industry, rather than just calling them out as "bad" and doing nothing about it. Now, you can say that it's taking away choices, or whatever, but there will always be stupid people that will eat anything and take advantage of the system. I'm sure that you've seen your fair share of people that will consume garbage and expect free healthcare when they have a heart attack and get brought into the ER....Reducing unhealthy choices in restaurants is a good way at reducing healthcare costs. If you're getting paid by the state, it's in the states best interest to reduce the number of occurances of diet-related health issues that come through your office. It's a lot like how Hydro is offering discounts and payouts to businesses that cut their power demand either during certain schedules or sometimes even on demand, depending on the current load.
DRWAM
on Mar 3, 2010
I agree with you 100% Wae. And I have had several young docs and friends that have been diagnosed with Prostate cancer. It certainly makes me wonder if their studies are being read correctly. And thanks for your help. Although the dotnet thingy did not really slow my computer, it bothered me a lot since it's the last one I built and sorta felt that I did something wrong. But she's FULLY up to date! [and I can stop trying to install it, again and again]
ByteFlipper
on Mar 3, 2010
"This coming from a Microsoft exec is funny really, because what type of computers would be blocked the most if this kind of thing were put in place?" What type of computers? The type run by the "smart" people that turn off auto updates, doesn't run basic anti-malware or use pirated versions of Windows. It certainly won't be a loss to the computer using population if those "smart" people are permanently blocked from accessing the internet. All they do is cause problems for others. Once they grow up, they will find out that enabling auto-updates and running free anti-virus like MSE will make their chances of becoming re-infected practically zero. I have been following those two basic steps (well one really, since auto-updates are on by default) and I can't remember the last time I've ever had my system infected. My guess is that the number of Windows systems that have auto-updates turned off or don't run basic anti-virus software probably outnumbers all OS X and Linux desktops combined. No wonder Windows seems to be more "vulnerable".
rr0de74@live.com
on Mar 3, 2010
In the last two years I have known Windows users that have both autoupdates on and valid AV software, that have gotten infected. The Antivirus 2008/2009/2010 is bad and it looks to Joe User like Windows is telling the user they need to clean the virus or whatever action it asks them to take, like Windows dialog box. Anti-virus software is almost useless in these cases.
ByteFlipper
on Mar 3, 2010
"The Antivirus 2008/2009/2010 is bad and it looks to Joe User like Windows is telling the user they need to clean the virus or whatever action it asks them to take, like Windows dialog box. Anti-virus software is almost useless in these cases." Anti-virus isn't useless in these cases. If it is good, it will catch whatever is poping up the dialog. It is an executable running on the OS, and AV software checks those - that's how it works. Even if the user is tricked into installing something, good AV will catch it. BTW, AV isn't necessarily there to cover up security holes in the OS. It is also there (and more frequently now) to guard against social engineering. There is no OS that can guard against that, period. An OS is designed to run arbitrary software. There is no way for the OS to examine software and know whether it is malicious or not. If the user OKs all security warnings, then the OS is obliged to run the software. At that point, the only defense left is AV software that would know whether the software is malicious or not by comparing it to a known database. Also, you will notice that the number of infected Windows systems are always quite low (around 1% or so). Those are all the "smart" people I mentioned earlier. If MS was allowed to ship MSE with Windows and have it turned on by default, that would eliminate the problem almost entirely. But in the interest of keeping AV vendors in business, we can't do something as evil as that. Whose interests are served here? The end-user or the AV companies that are parasites living off of conveniently unprotected computers? Personally I think AV software should be a core functionality of an OS.
de Silentio
on Mar 3, 2010
@Waethorn: "They take it to a trained expert computer technician (like me....or my tech workers) at a well-respected and trusted computer service centre (like mine)" So, rather than me giving my friend help over the phone (which I do often), I should send them to somebody who is going to charge them an arm and a leg. Generally, computer repair people are theives (especially best buy), making upwards of $100's of dollars per hour where only a few minutes of actual work time are done on the computer. I do computer work on the side, and as a rule I don't charge people more than $20. If they want to pay me more, they can. If not, no sweat of my back, fixing computers really doesn't take that long.
Arfgo
on Mar 3, 2010
@rrode If your friends use an AV worth it's salt and keep their systems patched, yet still manage to get infected, the problem goes beyond the computer itself. It's either bad faith, lack of education or simply being dense. And if it gets them to switch, it will only give them a false sense of security. They are still being idiots about their computing habit, only now with a false sense of invincibility.
Waethorn
on Mar 3, 2010
"In the last two years I have known Windows users that have both autoupdates on and valid AV software, that have gotten infected." I saw a system just a few days ago with MSE installed and up-to-date and they caught something called "Security Tools 2010" (another fake AV clone based on WinFixer, as they all are). They were on a Facebook page that redirected their browser to one of those websites that looks like XP's Explorer, just as I had mentioned. It was stored in the Documents and Settings\\Application Data folder as a 4MB EXE that loaded at startup and there were 2 copies. It would block Windows services and executables from running with a popup saying everything was infected (it wasn't, but it blocked them from loading). I rebooted the machine, ran Task Manager manually (taskmgr.exe) before the program got a chance to load and block me from hitting Ctrl-Alt-Del. I shut the malware down once it tried to load. I downloaded the updates to MSE manually on another computer and stuck the file on a USB key. I popped the USB key in the computer and loaded the definitions by launching the update EXE for them. MSE still didn't detect it. I removed the startup entry from the registry and rebooted the computer to make sure the startup entry wouldn't regenerate (fake AV stuff doesn't usually do that, while older viruses often do). It didn't. I went to the folder for the 2 EXE's and zipped them both. I moved the ZIP file to the desktop and then deleted the containing folder (force delete, not just move it to the Recycle Bin). I password-protected the ZIP file too. I then emptied the Recycle Bin, ran IE's file cleanup thingy to remove temp internet files, cookies, and histories (typed and saved) so that the user didn't click the link by mistake again. I then ran a complete scan to see if anything else bad was on the machine. There were no unusual startup items left, and no viruses were found. This system was recently reformatted anyway, but the guy just picked this up after visiting Facebook. I took a chance and reconnected it to an isolated internet connection that we use for customer machines in for service (separate from our business network). I uploaded the ZIP file sample to Microsoft's Security Response Team and used the password "infected" as they instruct. That was two days ago. Yesterday, they added detection to their virus definition updates and classified it as "Severe". It is now detected. The sample became part of the detection for this: https://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx... So, FWIW, antivirus software didn't work in this case. However, I knew how to deal with the problem manually, and I had a hand in improving future detections of this malware so that I don't have to do it manually again for another computer. This leads me to my next point: "I do computer work on the side, and as a rule I don't charge people more than $20." ....which is fine - if you're doing it on the side, to help out. I've paid for years of education and certification, and have employees that have done the same. Have you? Do you do it to make a living? What is your occupation? Did you pay for several years of education just to make $20 a project in your job? Do you think the Doc here can justify paying probably 10's of thousands of dollars (maybe more) for his medical degree just to make minimum wage? Computer technical work is a skill. If you have a real education and experience to back a skill, your professional service is worth more than good intentions. That said.... "Generally, computer repair people are theives (especially best buy)" I won't argue that. Best Buy's Geek Squad doesn't even hire people with A+ certification, which only certifies someone with basic computer knowledge. Future Shop used to, but after being bought by Best Buy, they ended that requirement. That's not indicative of the computer industry as a whole though (just a very noticeable one, what with the number of stores and the presence of the brand). "making upwards of $100's of dollars per hour where only a few minutes of actual work time are done on the computer." 100's of dollars/hr means that the customer isn't shopping around. Average work in Toronto is about $55-75/hr for contract IT workers (which usually come from an IT firm, so the worker won't see all of that). Again, that depends on your skill level for the job. More [relevent] skills = more pay. That's just a fact of life. If the worker is proficient enough and skilled enough to get the job done quickly, that's also worth money. Expediency is also a skill, ESPECIALLY in IT, when downtime costs the customer money. Dishonesty is dishonesty though. For Best Buy to charge $200 for "system optimization" and all they do is go through the out-of-box-experience in Windows on a new PC is completely dishonest. If a customer buys a PC from me and they want help setting it up, I walk through it with them. One of the biggest problems with what big box stores do is they accept the EULA on behalf of the customer without having the customer sign off on it first. That's a big licensing no-no. If a customer buys a system from us, and we have to step through the initial setup to, say, copy their data from their old machine, we have them sign a printed copy of the EULA for Windows, and fill out a form for the settings so that they know which settings are set (such as initial username, computer name, auto-updates, etc). The customer is in complete control of the settings and we follow their choices. We make the same recommendations that Microsoft does (such as making a password, and turning auto-updates on) so that they don't miss anything.
Waethorn
on Mar 3, 2010
FYI: We don't charge for initial computer setup, nor do we charge for copying files from an old computer. Our prices are very competitive. Of 6 major computer stores in the area, Best Buy, Future Shop, and Staples were all the most expensive for a relatively simple procedure: a format/reinstall of Windows. The other 3 were independent computer shops. Including a user data backup of about 4GB with the format, Staples was the most expensive, at over $240. Future Shop and Best Buy were both around $150 just for the format. Future Shop won't do backups though. All of the independent computer stores (including us) were under $100 for the reformat. We charge $100 for a format with up to 4GB of user data backed up (we copy the data to USB sticks while reformatting, copy the data back after the reformat, and then give them the USB stick too). Larger backups cost extra. We do all updates within that cost, and we clean up unnecessary OEM software too. We require that the customer have a legitimate reinstallation method, such as an intact recovery partition, or reinstall discs. If they don't have a proper reinstall method, we can't do it. If it's a pirated copy of Windows, they have to purchase a proper license before we can reinstall Windows. If they don't want to, we don't work on it. Computer shops aren't allowed to do anything illegal, such as use pirated software (even when provided by the customer), or back up anything illegal, such as music from LimeWire. If the user has child porn or anything blatantly unethical and illegal on their PC, computer shops in Canada are required to report them to the police. If a computer had child porn and was serviced without reporting it, the computer shop can be charged. We maintain strict privacy policies, but illegal is illegal, and the law is the law. :P
rr0de74@live.com
on Mar 3, 2010
"If your friends use an AV worth it's salt and keep their systems patched, yet still manage to get infected, the problem goes beyond the computer itself." Acquaintances really that I meet through kids sports, church etc and I dont charge them anything. I agree 99% of what I see these people get, they got from clicking OK to something. I have seen some of this stuff on the screen and I can see how someone would be fooled into thinking the OS is prompting them and not something bad. No update or av software is going to stop that. I take a look and sure enough they have something even with AV and Updates. Running MBAM or other stuff usually will detect it and most of the time clean it. However I have seen some stuff that when I try download MBAM it redirects me. Or once I saw something that would not allow the MBAM to run, it blocked it. In that case MBAM has another executable file with a different name that you download. Then you boot into safe mode, copy the file to the same directory and launch it. This stuff is getting worse, its social engineering, and its targeting Windows because of its market share. AV and Updates is not stopping it. Facebook + 15-25 year old running Windows = JACKED UP PC. Macs are not bullet proof, but their low market share numbers are......so far.....ignored by this stuff. If they keep having record quarters someone is going to focus on them and will clean up early on because of the false sense of security.
rr0de74@live.com
on Mar 3, 2010
Here is a screen shot of this crap....looks like Security Center. Have not seen the fake blue screen they are talking about. http://www.bleepingcomputer.com/virus-removal/remove-antivirus-2010
ByteFlipper
on Mar 3, 2010
What I don't understand is why would good AV not catch this? The fake AV software ends up being an exe just like all the others, and AV scans those. Even if the user is tricked into installing it, your real AV should flag it. If I remember correctly, MSE supposedly updates (or checks for new) signatures 3 times a day (not sure if this is true or not, but even once a day seems acceptable). MSE also caught 98% of malware. What makes these fake AV malware somehow "different" that they can't be detected?
Logjamming
on Mar 3, 2010
It's generally not the unhealthy part of the meal, but the size of the meal.
DRWAM
on Mar 4, 2010
I have helped quite a few friends, as well as know about their experiences with computer repair companies. Although not cheap, they were worth it. They did not charge into the 100/hr range unless they made a house call, which seems appropriate because of traveling, IMO [this decreases ability to work more in their own shop, so they need to charge more]. Kids and dumb adults seem to be the problem. Downloading pirated music, apps and movies as well as the 'free' utilities and apps, which are malware. My two 8 ys olds and my 9 yr old girls tend to Google search for pics of animals and other stuff to print, and occasionally download a virus or trojan on fully updated systems, but my AV protection seems to catch it. If I read about something that my group should not do, I email them all a warning, as well as periodic reminders of AV needs and backup. Lately, a couple guys found registry cleaners and alerted everyone of how mush faster their systems run, and recommended WISE. I was afraid that some of them would investigate more and DL malware instead. So, there are many sources of malware and it's difficult to shut them down. The big pirate sites seem to be the biggest source. It's too bad they can't be shut down for good.
tayme
on Mar 4, 2010
The fake AV is one that a lot of unknowing people are getting these days and is one that I have removed multiple times - mostly just like Waethorn described. In some cases, I have given the advice to people to switch to a Mac, not because the yare invincible...just that they are not targeted at this time. I have had to say no to a few people that have been repeat offenders at getting this crap after I have cleaned them up and advised them on how to avoid it all together. BTW - Good exchange here on this thread...kinda like it used to be on Paul's sites! Refreshing!!! --tayme
rr0de74@live.com
on Mar 4, 2010
http://webtoolsandtips.com/pc-security/shocking-a-live-example-of-how-we... A good example of what happens. Out of the 5 attempts by malware to install its self this guys fully updated/av box detected one of them. He of course knew what it was, but for the average user they would have clicked OK probably with out reading anything.
Dipsh t Admin
on Mar 4, 2010
"Kids and dumb adults seem to be the problem." Yup. That's where all of the problems occur. It doesn't matter how secure you make certain machines. If they are giving the keys to the intruder, the best lock is worthless. "Macs are not bullet proof, but their low market share numbers are......so far.....ignored by this stuff." I've been saying that for years. Let's also remember that the additional attack vectors of Flash and Reader are so often exploited.
rr0de74@live.com
on Mar 4, 2010
http://searchsecurity.techtarget.com/news/article/0,289142,sid14_gci1363... Great read on what this stuff is. "Rougueware" is a new term to me. Here is why AV is not catching it... "Those hundreds of thousands -- approaching a million -- variants make life tough on legitimate AV vendors, using polymorphic techniques to change with each installation and challenging AV companies to spew out signatures. They are generally harder to detect than other malware, because they are not doing anything clearly. It's just that they are sending out bad information."
rr0de74@live.com
on Mar 4, 2010
Link from that las site... http://www.pandasecurity.com/img/enc/The%20Business%20of%20Rogueware.pdf That is a even better read and shows many examples of screen shots of this stuff. From that report this statement backs up exactly what I have seen in the last two years... "These applications have been in circulation for several years, but it wasn't until early 2008 that cybercriminals adopted fake antivirus on a massive scale."

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