Going Google: It's not a slam dunk yet, sorry

Google has started up an interesting ad campaign in four major US cities (including Boston) in which it touts the benefits and simplicity of moving to Google Apps. Here's some info about this from the Official Google Blog:

Every morning, millions of people wake up to a very refreshing experience at work. They don't see "mailbox is full" errors in their email. They don't worry about backing up their data. They can get to any file they need from any computer, anywhere with Internet access and a browser. They can all access and edit the same documents and spreadsheets at the same time as their colleagues. They use Gmail and Google Calendar at work as fluidly and easily as they use their personal Gmail accounts. They video, voice and text chat with their peers globally as naturally as they send email.

The IT people at these companies and organizations don't waste time or money buying, installing or managing email servers. They focus on the smart, innovative stuff they want to work on, because they never have to bother with expensive and painful software upgrades, hardware compatibility issues or managing data centers. They have left many IT frustrations and costs behind and moved on to something better.

Here at Google, we have a term for the moment a company realizes there's a better way and goes for it: "going Google." Over 1.75 million businesses, schools and organizations have gone Google — including Motorola, University of Notre Dame, the Mercy Corps and many more — and each day, 3,000 more organizations join them. We want every organization to understand the benefits of going Google, so today we're telling the story in a new way. We're kicking off a series of outdoor billboards in four cities — Boston, Chicago, New York and San Francisco — that will change every weekday for the next four weeks. The billboards tell the story of an anonymous IT manager who gets so fed up with the typical IT status quo that his company eventually — you guessed it — goes Google.

Visit www.google.com/appsatwork to get more information about the benefits of going Google. Already gone Google? Tweet your story and check out our tools to help spread the word.

In keeping with my recent talk and Microsoft Gets FAMiliar with Cloud Strategy article, I should point out the following observations. Gmail and Google Calendar work primarily because they are simple and efficient. (Though they can be made less so with various "labs" add-ons now.) This is exactly why I use these solutions myself. They're just superior. Microsoft's web-based version of Outlook, Outlook Web Access (OWA) does not work because it is big, busy, and slow. It is in fact, too much like the desktop version of Outlook, which also does not work (for me at least). But at least OWA does get away from that "tied to one machine" issue that dogs desktop Outlook. So for online activities--email and calendar--I feel that Google has already won. Gmail and Google Calendar are better.

For productivity applications, there is Microsoft Office and then there are older versions of Microsoft Office. Nothing else compares, and that includes OpenOffice.org (and its many derivatives), iWork, and, yes, Google Docs. Microsoft, of course, is busy porting four Office 2010 apps to the web as part of Office Web Applications (also, awkwardly, OWA). Office Web Apps will be free. This solution is vastly superior to Google Apps. It's not even close.

So. Where does this lead us? Ultimately, the conclusion is the same as almost any debate about cloud computing. While some Luddites believe that desktop-only solutions (Outlook, Office) are all they'll ever need, and starry-eyed idealists (myself, certainly sometimes) believe that the future is all-cloud, the reality is that, today certainly, hybrids solutions are best. So for all those guys supposedly "going Google", I bet a huge percentage are using Gmail/Google Calendar in the cloud, but also using Microsoft Office locally. (Go figure, but that's what I'm doing.) It's not about idealism, it's about using the best solution. And right now, neither company--Google or Microsoft--has one across the board. Office Web Apps will keep people in the Microsoft ecosystem, at least partially. But it won't help the email/PIM picture at all. Nor will stem the flood of people who are, in fact, moving to the cloud.

Discuss this Article 65

sparkler
on Aug 5, 2009
@Ocean Search the web, you'll find plenty of cases where google violated privacy. Paul doesn't have to blog everything btw. Anyways, a cloud solution can't work because not every company has an always on internet all the time. Would you really rely on google servers to regulate your business? Google hasn't always been trustworthy privacy issue. Also, giving too much power to one company is bad , wat is google isn't feeling so well one day and all the businesses relying on google's cloud stop working?
Waethorn
on Aug 5, 2009
"We'd have seen it in the press AND Paul would have blogged about it." Sorry, but no, you wouldn't. Legal cases in Canada are kept confidential. I didn't explain the nature of the business, nor did I mention the name of the companies in question, thereby not divulging enough information to undermine the case. All I can say is that the ISP recommended that the company use Google, and Google is on a blacklist of data hosting providers by the regulatory group due to online privacy issues. The company got in a lot of legal hot water with the regulatory group and are facing fines, and the company is going after the ISP for bad advice. They also found out that the ISP is a Google reseller, and they make money off of every company that signs up with Google - regardless of whether or not it's a paid service. The bad part about it is that there are other regulated businesses that this ISP is dealing with, and the company wants the information to come out that the ISP has a "backroom deal" with Google so that private information isn't provided to untrusted third-parties, even though Google's terms of use advocates that they have the right to do what they like with any hosted data. Some of the information deals with things like social insurance numbers, health records, and passport information.
rr0de74@live.com
on Aug 5, 2009
@de Silento, and I am sure there are some people that love UAC in Vista, its just not even close to the norm.
Ocean
on Aug 5, 2009
"but perhaps you can make a comment about what I said" I will, but unlike this morning, I'm pressed for time and just 'passing through'. I promise you a response in this thread or the next tonight or tomorrow.
Waethorn
on Aug 5, 2009
"SBS 2008 is much cheaper but once you hit 75 and then 250 users you have to move past it." When you're dealing with an IT infrastructure, you should purchase something that meets the size requirements of your company. SBS is designed for "small businesses" of up to 75 users. EBS is designed for "medium-sized businesses" of up to 300 users. Both are very cost-effective ways of getting a server-based IT infrastructure that includes Exchange. Above 300 users, and you get into corporate enterprise-level IT infrastructures, and you're looking at a setup that would require a more scalable, but modular approach. Your TCO goes up, but the TCO/user is usually lower, and you also gain some extra control and flexibility, which is usually required for a large-scale enterprise because that's when you also need a full-time IT staff to manage it. SBS is designed for MSP's and off-site IT workers. EBS is designed for a very small IT team or maybe even just a well-educated individual. Corporate deployments are for larger IT teams. In each, Exchange licensing is also scalable, with a slight advantage to larger volume purchases.
Ocean
on Aug 5, 2009
To Paul Google and AAPL are the enemy. Every misstep gets blogged. But don't let that stop you from making stuff up. At least I link back to the sources of my assertions.
Waethorn
on Aug 5, 2009
"To Paul Google [is] the enemy." You're kidding right? Paul uses Google cloud-based stuff more than most people would dare to (certainly moreso than most businesses would).
Waethorn
on Aug 5, 2009
@Ocean: http://www.google.com/accounts/tos Section 11, especially 11.1 and 11.2. That's proof enough.
sparkler
on Aug 5, 2009
@Ocean "at least I link back to the sources of my assertions" Paul also puts links in his entries to sources. "But don't let that stop you from making stuff up" so ur accusing someone of lying? you can't prove that they are lying. At least Paul tries to be unbiased instead of a blinded windows fanboy. He criticizes microsoft a lot in "windows weekly"
chuckb84
on Aug 5, 2009
"To Paul Google and AAPL are the enemy. Every misstep gets blogged. " Yep. EVERY negative thing he can find gets posted. Microsoft's disaster financial reports "Not a Bad Year When you think about it" Google divesting a bad AOL investment, "Google loses Big" Unsubstantiated reports on the FCC investigating Apple. On and on. He just can't help it. Actually, he can, but he earns a living by not helping it.
de Silentio
on Aug 5, 2009
@BladRnr: "The built-in back-up feature says it will do a complete restore. Have not had to perform one so I can't say." I know I might sound patronizing, but I make this comment in all sincerety to help. If I am interpreting you correctly, you have never done a complete restore from your backup. I recommend that you try full backup and restores periodically to make sure that they work. Best to be fully prepared for a distaster. "In the long run, I can't see going to cloud-based email. " Me neither. We used an obscure email solution called FirstClass for nearly 14 years, then finally decided that it was time to upgrade to Exchange. On another note, we have done some "in house" cloud-based software, mainly SharePoint (wasn't my idea, I'm just along for the ride).
redunion1940
on Aug 5, 2009
Or chuckb84, Paul is human and holds a opinion and writes it in a blog, that gets people reading it, and he was nice enough to give us a comments section. You can dislike what he says, but you do understand it is his opinion, don't rely on this blog for all of your IT news I check a lot of sources.
SPiotr
on Aug 5, 2009
@ocean I am afraid that Paul has proved time and time again that his knowledge of competition law is very thin. Coincidentally he often airs his legal pronouncements on Apple around the same time that Microsoft is some hot water. Here's a good example: Paul, Sept 07, "and if the EU made Microsoft decouple Windows Media Player from Windows, you can pretty much expect the same treatment of the iPod and iTunes" How's that case coming Paul?
whiplash55
on Aug 5, 2009
"The Cloud" it's a great cliche, but here I sit about 15 miles in as the crows fly from Apple corporate headquarters and the only high speed internet I can get is satellite. Admittedly by choice, some things are more important than technology but we are not even close to having the always connected society needed to have the cloud be little more than a bit of redundant storage or a means for mobile computing to be viable. Storage is so cheap and getting cheaper the only reason I need online is to keep additional copies available to other parties for collaboration. Online storage is increasingly a target for hackers, and none of the online players have the reliability to be considered a full time solution. If anything Google appears to be getting flakier rather than more reliable. There have been a number of these online "cloud" based backup solutions that have just disappeared overnight leaving their customers totally hosed unless they also had a local copy. Maybe Paul's been listening to too many sci-fi books on Audible. We'll have wormholes before we get constant online access 24-7, count on it. Guess I am a Luddite, or maybe just a realist.
51Cards
on Aug 5, 2009
A couple of my clients have 'gone Google' abandoning all their desktop MS products including Office entirely. Their staff collaborate documents online, schedule, chat, email, etc... and travel on the road like they were in the office. I have to say that yes, there are some companies who have left Office behind and never even glanced back.

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