iRegret: Apple's smartphone isn't so smart

I've written a lot about the early reviews of the iPhone and how those people should all be ashamed of themselves. It looks like one of them is. And not to be a jerk about it, but he should be.

My feeling toward my iPhone has gone from reasonably hopeful to hopeless regret.

When I purchased the iPhone the day they came out, I told myself that the long list of gripes were tolerable because Apple would very likely add so many of the missing features commonly found on every other smartphone. Simple things, like the ability to look up a contact by tapping in a few letters, or a way to copy and paste information from and e-mail or Web page into a contact or note card.

Sure, I felt stung by the so-soon-after-launch $200 price drop, and only mildly mollified by the $100 Apple Store credit the company offered in apology for so blatantly screwing early adopters like me. But I was willing to accept even that providing the most important iPhone must-have of all — the ability to run standalone third-party applications — was possible. Which, thanks to a add-on called Installer.app that opened up the iPhone to a growing library of cool programs like a GPS-like navigation tool and an ebook reader, was possible.

That is until Apple updated the iPhone’s firmware and, at best, merely disabled add-ons like Installer.app, or, at worst, “bricked” iPhones.

I’m done with the iPhone for now. I’ll stick with the Palm Treo 680 and probably switch to Palm’s new Centro once Palm supports AT&T (currently the Centro works only with Sprint). Or I may give the BlackBerry Curve a longer trial to see if it’s a better solution.

Either phone does things I need to do, like sync with those sticky notes, and work with Word documents.

Both phones also let me remove and replace their rechargeable batteries. What's more, a company named Seidio even makes longer-lasting ones than the standard battery that comes with the Treo, the BlackBerry, and many other cell phones. No such luck on the iPhone's battery, which is sealed inside the device and must be sent to Apple for service when the battery needs repair or replacement.

But here's the part that really galls me, and this is why I'm calling out this guy here. Check out this silliness...

And while my MSNBC.com review of the iPhone ended with the revelation that I’d typed the entire first draft of the story as a long e-mail using the iPhone’s virtual keyboard, the reality is I prefer the real mini-keyboards found on the BlackBerry and Treo smartphones to Apple’s unreal-feeling on-screen keyboard.

The iPhone is just too dumb to be taken seriously. Smarten up, Apple, and open up the iPhone. Seriously.

Wow. I mean. Wow.

This is a beautiful example of how the mainstream press can get caught up in Apple's reality distortion field and make mistakes, not just in their own lives, but in the advice they give to others.

So good for him to admit he's wrong. What took so long? And how many people bought iPhones based on his advice?

Folks, the iPhone is not a smartphone. It will not work with the corporate email system you're most likely using. It will not edit Microsoft Office documents. It does not work well with Outlook Calendar (if at all) and does not work at all with any other Windows- or Web-based calendars. It does not work with Hotmail. It does not offer a native Gmail application, and Apple will not allow third party developers to create real applications you can install and run on the device. It is, in short, a beautiful but almost completely pointless device unless your goal is to spend $400 up front and then at least $75 a month after taxes and relevant fees (yes, this is the minimum) to have a pretty device that doesn't do what every Palm and Windows Mobile-based phone has been able to do for years.

We are devolving into a culture that values (and promotes) form over functionality. I'm curious why a device like this can't do both. And I'm curious why a normal human being can't look at a product by Apple or any other company and just be honest about its strengths and weaknesses. Seriously, it's just common sense.

Discuss this Article 9

JuryDuty
on Oct 16, 2007
Excellent points, Paul. I have two friends at work with iPhones. They bought them because they wanted the latest and greatest, but after reading about the upcoming Centro, it looks much more promising for me than an iPhone. When I asked my friends why they wanted the iPhone, they said they wanted to access their email, read the Bible on their phones and surf the net. All three of which they could do from devices that have been on the market for a long time, and cost much less. And, quite honestly, I think surfing the net is the only thing they can do "better" on the iPhone than on a true smartphone.
rozforwindope
on Oct 16, 2007
"And I'm curious why a normal human being can't look at a product by Apple or any other company and just be honest about its strengths and weaknesse." How about you ask that about yourself? Just because a phone is not tied to enterprise activities from day one, it is not a "completely pointless device". iPhone may not be a Blackberry killer today, but its still an incredible device that should appeal to the 98% of the market that does not want a "smartphone". Check the usability studies that show the iPhone beat all the other phones by far. Google Maps and the iPod, yes Email, Web - they all work amazing on the iPhone. Its not pointless - those are the things that most people want. Do the other phones do that stuff? Yes. In a way that people can use from day one? Hardly. Ask a Blackberry person to show you to web. Most never look at the web because is sucks. Show them the iPhone and ask if they think its a pointless device. iPhone does not need a Gmail app because it has a Mail app that works well with Gmail. iPhone does not work with Hotmail well because Hotmail does not support any standard protocol to get mail from it. Whose fault is that? (www.izymail.com solves this by the way.) You are wrong on monthly fees. I have an iPhone and I pay $59 / month plus taxes - but I have unlimited data. Show me a better deal on any plan with unlimited data from any carrier for any device. A Blackberry from ATT costs $79 month for unlimited data, more if you want it to work with Exchange. How is that a better value? $20 month per month makes the Blackberry cost an extra $480 - so its costs more than the iPhone! Why don't you do your readers a favor and no mislead them on pricing. The iPhone is *less* expensive than a Blackberry. Having switched from a Treo, I find the iPhone keyboard just as good, the device on the whole is much better. Its smaller, email works better for me. I can see the web now. I have an amazing iPod. Incredible photo viewer. Mapping is better. A physical keyboard is nice too, but for me the iPhone approach pays off. When you read the web you get a much bigger view on the iPhone because the keyboard is hidden. Same for video, much more room to look at stuff. On the whole, I like my iPhone much more than my Treo. It may not be an Enterprise device, fair enough, but there are a lot of people out there with conventional phones who might want to check email, look at the web, get directions, for them iPhone is far from pointless, its perfection.
daProject
on Oct 16, 2007
So let me get this straight. iPhone is not a smart phone because it doesn't play nice with Microsoft products?
daProject
on Oct 16, 2007
I pressed submit too quickly, apologies. As the poster above mentions, you can't dismiss the phone because it doesnt work wonderfully in a corporate setting. That is not its purpose. For *most* people, automatic syncing of my latest music, videos and podcasts, a full HTML/javascript compliant web browser and more are far 'smarter' features than the ability to edit a document.... which I can do on Google documents anyway.
ajwreinhardt
on Oct 16, 2007
Perhaps the discussion is all about what is a "smartphone."When some people think of a smartphone, they may indeed think of the enterprise features that the iPhone lacks...yet when others think of a SmartPhone, they may think of things like good music capabilities linked to a music library, things like YouTube, and a decent web browsing experience. However, for many, the term "smartphone" is inexplicably tied to the corporate environment, an environment that is very must tied to the world of Microsoft Exchange through Outlook. Yes, I agree that for me a compatible browser is more important that Exchange connectivity and that a music player is more important than the ability to edit documents...Yet, I do agree with the notion that this phone does have some serious drawbacks, some mentioned by Paul...like a native gmail app...I as a gmail user will not use POP (which is what mail ends up being, correct:?) because I like the conversational setup of Gmail...so I would prefer a native gmail app...the poor outlook synchronization is certainly an issue as well... But the statement "We are devolving into a culture that values (and promotes) form over functionality." is a truth and it is a part of a much bigger problem, of focusing on the outside and not the inner qualities. Very much the truth.
cesjr
on Oct 16, 2007
Regarding the lack of physical keyboard on the iPhone -- in order to allow superior web browsing, video, etc. --, it's going to be fun watching Paul backtrack and contradict himself when MS comes out with their iPhone copy (of course it's coming) and it lacks a physical keyboard.
daProject
on Oct 17, 2007
How the tables have turned http://www.apple.com/hotnews/
joe-dokes
on Oct 17, 2007
For anyone interested here is an interesting take on the iPhone. The article basically says, "Yeah a lot of smart phones look better on paper, but when it actually comes time to use the features they remained unused." Thus, the iPhone may lack some features, but the features it does have actually get used. I have a phone that has mobile web, used it ONCE. It sucked, and I won't use it again. Yet the feature is still there. http://www.technologyevangelist.com/2007/10/iphone_observations.html Regards Joe Dokes
dmccall
on Oct 22, 2007
Oh, the iPhone was the "greatest electronic device ever made" back in early July and now it "isn't a smartphone"? For that price, it better do LOT more than Coverflow that my Treo doesn't. I'm not going to write novels on my Treo, but I do appreciate being able to change the battery, backing up my sticky notes, playing subscription music, using 3rd party apps (like a drug cross-reference app), and, most importantly, having a ToDo list. This is pretty basic stuff that Apple shamefully neglected. The iPhone shows that form sells today. While the GTD crowd grows, the number of people spending hundreds of dollars on something that handles few useful purposes actually grows. Palm is a bunch of idiots for not whacking the iPhone in the dust. Their op system is archaic and hasn't been touched in, what, a decade? Yet their product still does more than the "greatest electronic device ever made". Both companies ought to be ashamed of themselves for not giving us a device we can love.

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