Microsoft exec grilled by high school students

I'm not sure what I'm more worried about here: The future of America (as seen in the kids quoted in the article) or the future of Microsoft's entertainment division. Anyhoo, here's my favorite part of this silliness:

Bricenel Lindsey, a 20-year-old super-senior at Challenger High School in Spanaway, asked Bach why so many Xbox 360s had technical problems.

"You're right about the fact that in the early versions we had a problem in the box," Bach said. "Three red rings, there are a lot of names for it."

Yes. One might say its name is Legion, in fact.

But this is just disingenuous:

"That was a technical problem. It didn't show up for almost 12 months after we started selling the product."

"We have addressed it."

It is now a matter of court record that Microsoft knew about rampant Xbox 360 reliability problems months before it shipped that product, actually. As for having "addressed" the issues, time will tell.

Better still, how can a 16 year old high senior construct a sentence like the following and not be immediately sent back to elementary school?

"Is Windows 7 going to be better than Vista, because Vista is a lot crashing right now?"

Good God.

You know what? Never mind. :)

Discuss this Article 37

j4m3s0n79
on Feb 13, 2009
ROFL. When do execs realize how little there is to be gained from PR events with children. Business is like showbiz....never work with kids or animals.....
j4m3s0n79
on Feb 13, 2009
BTW...WTH is a super-senior?
tayme
on Feb 13, 2009
First off...Paul seems to be taking MS to task a lot today. Show him some support, OS X zealots!!! Secondly...what is a 20 year old "super-senior"? And C...Our schools seem to be lacking in the teaching of the 3 Rs lately. --tayme
Ocean
on Feb 13, 2009
"Paul seems to be taking MS to task a lot today." I love objective journalism.
Lindy
on Feb 13, 2009
Proud owner of a double RROD 360, turned into a media streaming device from my iMac home server via Connect 360. I dont know which I loath more, my WM phone, Vista or my 360.
meason
on Feb 13, 2009
well, at least the Win7 question did not come form the 20 year old HS student... ;)
sorter13
on Feb 13, 2009
Haha, I thought "super-senior" was something my class had come up with. A "super-senior" is someone who continuously fails to graduate high school, so they're not just a senior, they're an experienced "super" senior.
Master3
on Feb 13, 2009
"I love objective journalism." Ironic. Reality is, when Paul does this, the people that spend weeks and months personally attacking him, all of a sudden think he's ok. So essentially they need him to be critical of MS more often than not to gain their respect. Cute. "Better still, how can a 16 year old high senior construct a sentence like the following and not be immediately sent back to elementary school? "Is Windows 7 going to be better than Vista, because Vista is a lot crashing right now?" Good God." I did cringe when I read that. Hopefully the MS exec won't take anything that kid said seriously since it pretty much sounds stupid, bad grammar or not.
shark47
on Feb 13, 2009
I'm surprised no one asked him, "What's a Zune?" That would've been funny.
shark47
on Feb 13, 2009
"Reality is, when Paul does this, the people that spend weeks and months personally attacking him, all of a sudden think he's ok. So essentially they need him to be critical of MS more often than not to gain their respect. Cute." It's probably not good enough for robertsjoe, but I'm pretty sure he's Ocean's role model today. :-)
Ocean
on Feb 13, 2009
Why are you so obsessed with me?
robertsjoe
on Feb 13, 2009
"It is now a matter of court record that Microsoft knew about rampant Xbox 360 reliability problems months before it shipped that product" Oh yes, because Microsoft stopped being evil a long time ago, right? No, it's obviously not the case. As for the Vista question -- classic (and true!).
subzerohitman721
on Feb 13, 2009
Paul needs a vacation for sure. He's been on the warpath lately. However, let me give him and the rest of us something juicy to sink our teeths into. If anything that young man and the rest on this blog should be reading this. http://www-935.ibm.com/services/us/iss/xforce/trendreports//xforce-2008-... Not that IBM gives a damn how Linux, Windows, or Mac OS-X does. However, this part of the report should be particular concern for Windows users. However, Mac OS-X and Linux users should really be concerned about these two facts. For vulnerable operating systems, operating systems from Apple and the base Linux kernel have dominated the top spots for vulnerability disclosures over the past three years. Of all the vulnerabilities disclosed in 2008, only 47 percent can be corrected through vendor patches. Vendors do not always go back to patch previous year’s vulnerabilities. 46 percent of vulnerabilities from 2006 and 44 percent from 2007 were still left with no available patch at the end of 2008. Like I was saying, the NVD and now IBM has verified that Linux and Mac OS-X are the top two most vulnerable OSes on the planet. NOT WINDOWS. How much more proof do you need? Table 7: Operating Systems with the Most Vulnerability Disclosures, 2008 Apple Mac OS X Server 14.3% Apple Mac OS X 14.3% Linux Kernel 10.9% Sun Solaris 7.3% Microsoft Windows XP 5.5% Microsoft Windows 2003 Server 5.2% Microsoft Windows Vista 5.1% Microsoft Windows 2000 4.8% Microsoft Windows 2008 4.1% IBM AIX 3.7% Others 24.9% • Apple Mac OS X • Apple Mac OS X Server • Linux Kernel • Microsoft Windows XP (with one exception in 2007) Ouch. So much for robertsjoe's insistence that the Macs are totally invulnerable to threats. "Is Windows 7 going to be better than Vista, because Vista is a lot crashing right now?" asked 16-year-old David Moseley, a junior at Graham-Kapowsin High School in Graham. Someone get this kid this report and tell him not to make such general false assumptions. Because assumptions just make an @$$ of everyone. Mr. Moseley needs a computer literacy class like Paul needs a vacation. ;)
robertsjoe
on Feb 13, 2009
@subzerohitman721: OK, lets see. The number of OS X viruses (since time began) ... ZERO! The number of Windows viruses since time began.. thousands, upon thousands!!! That's why you and millions of others need to run anti-virus, anti-spyware, malware software all the time. Make sure it's up to date. OS X users -- no need at all. Yeah, because Windows is so much more secure. You're using a sieve of an OS.
ehanson555
on Feb 13, 2009
Paul: Robbie Bach seemed to be addressing the RROD, yet your link points to an article of yours which talks about disc scratching... huh? Where does it show that MS knew of these 'reliability' problems?
DRWAM
on Feb 13, 2009
I dunno guys. I know of 4 out of five palm Treo's [650 and 600] that died before 1 yr and had to be replaced. Palm gives a 3 month warranty and were charging hundreds of bucks for them!!!!! Thankfully, cell phone carriers gave a full year of warranty [in the US]. MS at least added another year of warranty to the Xbox and ate the loss. Palm probably charged the cell phone carriers for the replacement, and made more money on a shitty product. So who's the bad guy here? My choice would be Palm. It's now fully replaced with my iPhone.
tayme
on Feb 13, 2009
@robertsjoe - How many OS X vulnerabilities have there been since the inception of OS X? How many Windows vulnerabilities have there been since that same date? Now...concentrate here; in that same time frame how many copies of each OS is running worldwide? How many pieces of actual malware of any type have there been on each of these OSes in that same timeframe? If you were a blackhat, would you go after the easier to hack OS or the OS with more instances globally? Be honest...take of your Cupertino-Koolaid colored glasses before answering that(like tht is going to happen). --tayme
shark47
on Feb 13, 2009
BTW, are you a super senior too, robertsjoe? Just curious!
Heatlesssun
on Feb 13, 2009
And people wonder why Microsoft and other tech companies want to hire technical people from abroad?
Lindy
on Feb 13, 2009
@subzero WTF does all this security crap come from in this blog post? You sound like a woman moaning on about something her husband did 5 years ago and you wont let it go. All that crap you spewed can be squashed by few simple questions. Here you go... "In 2008 how many computers were actually hit by a virus, trojan, piece of malware? " "What was the OS break down of those ACTUALLY, SUCCESSFULLY INFECTED/ATTACKED?" "How many hours were lost to slow/no/lost productivity during the attack and while attempting to clean it up". "From the data gathered, what OS would you rather run". You sh!t you slanted statistics all you want, but from my viewpoint you missing the part where the rubber meets the road.......ACTUAL SUCCESSFUL ATTACKS.
robertsjoe
on Feb 13, 2009
@tayme: You're talking nonsense. In the end, there are ZERO viruses attacking OS X and thousands, upon thousands attacking Windows. You lose. But then again, you lost when you bought Windows. How can you not understand that. OS X == ZERO viruses. Windows == many, many thousands.
Ocean
on Feb 13, 2009
"Robbie Bach joked afterward that his Q&A session with minority students today felt more like a grilling from the press. In fact, the high-school students at the Blacks at Microsoft Minority Student Day *asked some very insightful questions*' http://www.techflash.com/microsoft/Microsofts_Bach_hints_at_future_of_Wi... Careful who you laugh at?
mandarb
on Feb 14, 2009
ZERO VIRUSES! Quick search on Google http://louisgray.com/live/2008/08/i-got-mac-os-x-virus-and-infected.html :/ There are very few OSs that are completely invulnerable. Yes, OSX doesn't have a lot, especially against Windows, but "ZERO" is completely false.
Lindy
on Feb 14, 2009
@Mandarb OS X is invulnerable at all. Putting all of Subzero's little numbers aside it really breaks down like this Malware of any kind attacks a computer in two ways. 1. Through a known unpatched hole in the OS. 2. From a user letting it happen, knowingly or not. #2 these days are how 95+% attack a machine, because #1 is not widely known and usually even where there is a hole user action is also required. #2 can be stopped in a big way just by running a user with limited or no admin rights. Aka Vista with UAC on, OS X or Linux. This step will stop the vast majority of malware dead in its tracks. Combine this with automatic updates and you probably wont even need AV software even on Windows. I dont run any on the few PC's I have left at my house. XP still holds the market share at 70+% in the consumer world and 95+% in the corporate world. Running XP in limited admin user was tough for a long time because some apps, even MS apps did not like that. Good admins have figured it out and users at corporations on XP are NOT an admin. Combine that with firewalls, proxie servers, av, processes to update XP in a corporate enviroment and you have a solid XP os. Now at home, XP home will install and make a user a admin by default and NOT even require a password. That is like hanging a sign around you neck that says "Please rape me". Plug that straight into a broadband modem like some users do and you if you dont keep your updates and malware protection up to date you wont last long. This is where the malware asshats attack and are successful. This is where Windows gets a bad name from malware. Hopefully home users will upgrade to 7 if its as good as I think it will be, keep UAC on, download the FREE OneCare, have a home router of some sort to dump most junk, and A PASSWORD that is semi complex. Until then OS X patched with no AV is 1000x safer than XP any day of the week.
RunTimeError
on Feb 14, 2009
"Hopefully home users will upgrade to 7 if its as good as I think it will be, keep UAC on, download the FREE OneCare, have a home router of some sort to dump most junk, and A PASSWORD that is semi complex" Wishful thinking. Cripes, I work with corporate end users who can't come up with passwords any more clever than "password123"
Lindy
on Feb 14, 2009
@RunTime, That is where ticking the complex password GPO checkbox at the domain level comes in handy. I agree users are lame with passwords if you let them be lame. If they are forced to do the right thing, amazingly they do. Also of the 5000 or so users at my company, we only allow around 70 to get full internet access through our proxy, the rest get access only with HTTP and to only something like 5 sites to do their jobs. This greatly reduces any ability for them to down load crap to their desktops, that and they have ZERO rights to install anything. Their PC is a tool to do their job, not their personal computer, simple as that.
subzerohitman721
on Feb 14, 2009
@Lindy, You stated.... "Until then OS X patched with no AV is 1000x safer than XP any day of the week." In a word, BULL$%@%!!!! OS-X has been in the top 3 most vulnerable OSes on the planet. TOP 3. How much more data do you need to really tell you that you're making up this stuff. You'd be safer on a Windows XP with SP 3, fully updated, Defender, and anti-virus than OS-X. Thanks for proving your complete Mac bias and utter disregard for the truth. If XP was really that horrible, then why is OS-X for the last 3 years number one at the top of the list? Then its followed by previous versions of OS-X? Then the Linux kernel. You may wish and believe its safer, but that ugly little thing called facts and the truth ring louder than your deception. Belief and wishing doesn't change statistical data and documented facts. The point I was making is that OS-X is not safe. You are a fool if you are to believe otherwise. The data which I have presented from IBM, National Vulnerability Database, Secunia, PC World, iThreats, Swiss Federal Institute of Technology, and other sources prove that OS-X is a walking timebomb waiting to happen. All of these companies don't really give a damn what happens to Microsoft. However, they are doing the due diligence to honest people who want the honest truth even if it hurts. So if you want to keep your rose colored glasses on along with robertsjoe and the gang, thats your business. But don't come in here calling me names and lying. I'll always find data to back things up. In your own words, where's your proof that OS-X is more secure? Government agencies? Security organizations? Simple. You don't have any. Its an inconvienent truth to the Mac fanboy talking points that OS-X is "superior" and "doesn't need anti-virus." The more you speak, the more you sound like your pal robertsjoe. The first part of coming to grips with a hard situation is to admit reality. Apple has a security problem. Still don't believe me? Check this out. You guys want to believe you are safer. The facts, the data, the proof is otherwise. The reason why OS-X attack are not as prominent as Windows attacks is numbers. Estimated Windows Base - over 1,000,000,000 PC's Estimated Apple Mac OS-X Base - 25,000,000 PC's. Twenty five million Mac's versus over 1 Billion Windows machines. That means approximately there are 975,000,000 more opportunites to strike at a Windows machine. Since 2008 infections are still being counted the number will be coming. However, in 2009, between OSX.Trojan.iServices.A and OSX.Trojan.iServices.B, there have been approximately 25,000 Macs in infected in January 2009. Its February 14th, and still many more months to go. Lindy, if you were a real IT professional you'd take this more seriously. Your reaction on this subject seriously makes me question your credentials and your professionalism. Just hearing you on here make's me pretty sure I wouldn't want you on my IT staff.
Waethorn
on Feb 14, 2009
This argument begs the question (nothing like beating a dead horse ;) ....): How many robertsjoes does it take to change a lightbulb, anyway?
Waethorn
on Feb 14, 2009
"Through a known [unpatched] hole in the OS." The problem is WHO exactly knows about the holes. For all security holes in a piece of software, they would fall under 1 of 3 different categories: 1) Holes that are known to the software vendor and are patched. 2) Holes that are known only to someone other than the software vendor. 3) Holes that are known to the software vendor and are unpatched. I'd argue that any security holes that fall under category 2 should be deemed the most dangerous, but any holes that fall under category 3 can be potentially just as dangerous if someone else knows about them also, and they just indicate the vendor's ignorance should they not address them publicly with options for user mitigation.
Lindy
on Feb 14, 2009
@subzero...safer based on known holes/patches is your take. My take is safer based on ACTUAL ATTACKS and KNOWN MALWARE targeted at a OS. Do this install XP, fully patched, as admin with no password and connect it to a cable modem directly have joe user surf the internet. Do the same for OS X Leopard fully patched, no password, full admin...etc. Which one will have malware first? Why? Your the one that is blind! You probably believed Bush when he said there were WMD's in Iraq. Wow a hole 25,000 mac infected. How about this... http://arstechnica.com/security/news/2009/01/conficker-worm-spikes-infec... Ummm yeah 1 million PC in 24 hours, and Vista/2008 cant stop it either. This is so bad that MS has put a bounty out... http://arstechnica.com/microsoft/news/2009/02/microsoft-puts-250k-bounty... I do believe the military banned the use of all removable media because they were hit so bad. I also think this is the same malware that grounded the French Air Force? Or was that another piece for WINDOWS only that ACTUALLY was successful. Yeah 25,000 macs were hit. For every Mac that has a piece of malware, there are 25,000 XP machines that are probably pushing out malware as zombies. OS X has holes that are not patched, there is malware out there for it. However the FACTS are that with limited users by default and the fact there is 1/1000th the malware out there for it, its is safer than XP. It is not any safer than Vista/7 with UAC turned on. Trust me on your IT staff.......hahahahah that is funny. Yeah because my explanation of locked down XP users that are protected by being non-amdins on their boxes, GPO's on our domain that force complex passwords with 8 password history, GPO's that dont let users even shutdown their PC's, let alone install anything, hidden shares via DFS, only internet access that they absolutely need, behind proxy appliances that scan for malware and update themselves from multiple vendors, a corporate antivirus/malware managed solution on all servers and desktops that alerts IT staff of any problem, and a corporate solution for patching Windows on a scheduled, tested, documented basis, and email/smtp TLS encrypted only allowed to/from one external anti virus/spam/malware vendor (major security vendor)........is not enough for you??? Send me your resume and I will give you some pointers. I could, for a fee, write some documentation for you if you would like, complete with some pretty Visio documents that will help you figure it out.
shark47
on Feb 14, 2009
"Ummm yeah 1 million PC in 24 hours, and Vista/2008 cant stop it either. This is so bad that MS has put a bounty out..." Well, MS can't help it if people don't patch their systems. If, like robertsjoe, you believe that unpatched Macs are secure, I don't know what to say.
DRWAM
on Feb 14, 2009
Do you know that you two were actually agreeing on some points...the major one?!
Lindy
on Feb 14, 2009
Shark, please show me one time I have ever said you should not patch any OS, including OS X?? You cant...and you wont. On Windows you should in this order....(home users) 1. Have automatic updates on. 2. Have a router (Linksys/Netgear/whatever) between your modem and your PC, that has stateful packet inspection and is set to drop anything you dont want BY DEFAULT. 3. Have a complex password. 4. If on Vista/7 have UAC turned on. I would save have it prompt for a password for all users, which can be done via the registry, at the same time turn off that stupid diming crap it does as well. 5. Practice safe computing. 6. As insurance (from non safe computing) run some sort of Anti-everything software, hopefully free. I know lots of Windows users that do 1-5 and dont need 6 and dont have problems. On a Mac do the same except I you can skip #6 because the "real threat" is not there......yet. As a backup to AV, there are vendors that will do a online scan of your Mac, so do it twice a year, or if you think you have a problem. In Subzero's lame attempt to try to show that Mac's get malware, he show us 25,000 macs hit by people trying to steal software and got malware. They deserved it. Following rule #5 "Practice Safe Computing" they would not have been downloading pirated software and therefore NOT got that particular piece of malware.
Lindy
on Feb 14, 2009
@DRWAM sure we agree on lots of points. However his focus is on "possiblities/what if's" based on holes that are not patched, where my focus is on what has actually happened to date. I could win the lottery. I have not won yet. Huge difference.
subzerohitman721
on Feb 14, 2009
@Lindy First, Ars isn't exactly an unbiased source of information. They slant to Mac that even AeroXP.org doesn't want any more post from them. You failed to source one credible government agency that has tested or give security measures. You've failed to source one security organization that test and secure things. The U.S. military is a very poor bar for making your case, as hackers and cracker's have been breaking their defenses for years. Remember the 16 year old from Italy that stole the F-22 plans. So, if the U.S. military is your best case, you might as well hand over your credentials and retire. Second, I was talking about actual malware infections. You think OSX.Trojan.iServices.B and OSX.Trojan.iServices.A were just fake viruses? What more do you want? I could go on and list all the ones in 2008. You can go read them on this website. http://ithreats.wordpress.com Article after article on actual real world OS-X threats that happened. Krowis, rogue software, DNS changers, and other realistic threats. So you think the known threats to OS-X are so low? Wow. Talk about hubris. Sorry to embarass you, but here's some crow for ya straight from Microsoft. http://blogs.technet.com/security/attachment/3140955.ashx From Security Director in Microsoft’s Trustworthy Computing group, Jeff Jones annual security report for the 1st half of 2008. For desktop OS vulnerabilities, Windows Vista had the fewest vulnerabilities in 1H08 at 21. The next lowest number was Windows XP SP2 at 26. The four vendors fixed a total 585 vulnerabilities in 1H08. 26.8% affected multiple vendors and of those, only 8 were fixed on the same day – the rest had an average 35 day delay between the first available fix and the last available fix.. Microsoft had the lowest average Days of Risk (DoR)for all vulnerabilities fixed at 24.22 days, with the next closest vendor at 72 days. Across all products, Apple released 15 advisories during 13 Patch Events addressing 222 vulnerabilities in H1 2008. The 222 security vulnerabilities addressed by Apple in the period had an average DoR of 97.95 days and the median DoR windows was 17 days. Other key DoR data points are summarized in Table 4. Apple's avg DoR 97.95 days average for 222 vulnerabilities. Longest DoR window was 1001 days for CVE-2005-3164, a Low severity issue in Mac OS X Tiger. During the period from January to June 2008, Apple released 13 advisories during 11 Patch Events addressing 138 vulnerabilities. 45 of the 138 were rated High severity. Apple average patch rate is an aerage of 95 days. WHAT A JOKE! You got to be kidding me. That is absolutely inexcuseable! 138 vulnerabilities in 6 months? Vista had 21. 21 FOR GOD'S SAKE. You want people to trust Apple with these embarassing statistics? Oh and as far as Conflicker goes, the vulnerability was patched on October 15th 2008. How is it Microsoft's fault for people and lazy IT admins not patching their machines? None of my machines both XP or Vista was ever effected by Conflicker. NONE. Microsoft can patch vulnerabilities all day long. It ultimately falls on users and IT Admins to quicly test and patch. If people were that stupid or lazy not to update, then they deserve the infection. So is it really Microsoft's fault when they already patched this flaw much faster than Apple gets around to them? Windows gets the most press because of the over a billion users, but Apple's sloppy security response is flat embarassing. With the threats evolving, you want Mac users to continue to run without defenses on OS-X? No thanks. I'll stay with Vista and Windows 7. Based on the information I've been dispensing, you can have all the defenses. If your attitude is any indication of your security preparation, as both a customer and as a professional, you leave a lousy taste and I'd still choose someone more qualified than you. Enjoy the crow, Lindy. Have a good weekend everyone.
gorath
on Feb 14, 2009
Just a quick question to those who might know. How does BSD-Unix (in any flavour) match up to the others in terms of security vulnerability? It never seems to appear in any lists, but is in common use for webservers. Also, I have it on good authority that the British intelligence organisations use a BSD-based system.
Lindy
on Feb 14, 2009
@Subzero so its OK for you to quote "From Security Director in Microsoft’s Trustworthy Computing group" and then tell me Ars is biased??????????????? Frak that is hilarious. If that guy does not spin MS in a positive light, especially these days with MS, he will loose his job. Ars quotes MS people as well as others in those links and they cover all OS'es not just Apple. So who is biased? No matter what you spew, I can sum it up simply with.... FACT - percentage of actual successful attacks, is lower on OS X than Windows. If you dont think that is a fact, please link me to some of your government studies that prove me wrong. Not some what if possibilities, actual successful attacks. As you said "Its February 14th, and still many more months to go." at 1 million per 24 hours....well yes there are many more months to go and even more days to go. Good luck with your Security blog.

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