Outlook vs. Gmail—The Definitive Comparison

Lifehacker offers up an excellent comparison of Microsoft Outlook (traditional desktop email application) and Gmail (cloud computing Web-based email service):

Being digital vagabonds without an Exchange server, we Lifehacker writers use online apps like Gmail and Google Calendar to get things done. But can an Outlook user make the switch without losing out? Guest contributor Jared Goralnick's here today to take a look.

This is exactly the move I made a year ago, so yeah, it can be done. But hopefully this guide will serve as an interesting push for those who are still on the fence. I feel very strongly that, while Outlook is excellent software for what it is, it is also the way things used to be done. The world is moving on, and Gmail is a pointer to that future.

Gmail launched in 2004 and has matured each year, but Microsoft Outlook (with Exchange) is still the most popular tool for accessing email. Comparing the two side by side, is it time to jump ship from either platform? Let's find out.

Outlook and Gmail are very different approaches to email organization. Over time, Google has begun to add more features and Microsoft has improved its search and scaled-down complex features. They have very different and very apparent roots, but things are changing.

I personally use Outlook for business correspondence and managing responsibilities, and Gmail for social media and most web activities. Some people combine their activities and choose just one email application, and that's fine, too.

If one thing is clear, it's that Gmail has become an increasingly mature product that can be used for business. With the Postini acquisition, Google is beginning to offer enterprise-level services (like compliance archiving, service level agreements, and more comprehensive spam policies). I foresee the addition of tasks and integration with the Google Search Appliance positioning Google squarely against Microsoft.

Agreed. If you can get over the presumed "AOL-ness" of a Web mail solution, and you should, you'll be surprised by how good Gmail is.

Discuss this Article 16

rickhuizinga
on Jul 20, 2008
I've been toying with the idea of moving from a hosted Exchange/Outlook 2007 solution to Gmail for some time now, but I can't live without Outlook 2007's task management and its ability to flag e-mail items as tasks with due dates. I would forget to do so many things without this feature.
rickhuizinga
on Jul 20, 2008
... although I must admit that Google has been improving Gmail constantly and has recently implemented most items that I would require to make the switch: 1) IMAP access 2) Improved contact handling, making it a usable repository for all of my contact info The remaining items I would require to make the shift are: 1) Automatic calendar synchronization with iPhone 2) Task list feature, with ability to flag e-mails as tasks with due dates for follow up.
jhuebel
on Jul 20, 2008
Although I agree with this article to some extent, there are still a few things that Google doesn't bring to the table yet. Calendar sync is probably the biggest one, but a Task List and Notes are two features in Outlook that I use extensively. It would be nice if Google added two new apps that do those types of functions. Google Docs (aka Writely) *might* act as a decent Notes replacement, but it's actually overkill. As for Tasks, there's no Google equivalent that I'm aware of. It would be nice if there were a Google GTD app. There are some things that Gmail does that Outlook simply can't touch yet. Spam filtering is darned near perfect in Gmail. I think I got one spam message in my Inbox last month. That's pretty hard to beat, considering I didn't have to do anything to filter the spam that Gmail caught on its own.
mikegno
on Jul 20, 2008
My problem with this is trusting Google with info of any importance. I tried Gmail last fall, using Gmail to communicate with others about possibly buying the newly released Honda Accord. From the content of the ads appearing with my emails, it was clear that my correspondence was being scanned. If it wasn't, it was certainly a coincidence. I'm not used to seeing automobile dealer ads on Google. No doubt, my emails are living somewhere in that vast Google brain/database in The Cloud. This made it clear to me that Gmail was only worthwhile as a throwaway service. I remember Balmer making the remark in referring to Gmail: "At least we don't read your mail!" I don't know if MS does or not, but I think I would trust the MS evil empire more more in this regard.
Waethorn
on Jul 20, 2008
"there are still a few things that Google doesn't bring to the table yet" You mean, like a comprehensive privacy policy? Until Google provides this, corporate email will stay where it should - in the corporation. Putting your data in someone elses control (and on someone elses disks), is a regulatory no-no for most major corporations. Just because you are a single person not working within a corporate email system, Paul, to assume that businesses are going to follow suit is a little presumptuous on your part. Also, until any free webmail client supports detailed CRM and extensibility options, they will continue to be on corporate blacklists worldwide. "Spam filtering is darned near perfect in Gmail. I think I got one spam message in my Inbox last month. That's pretty hard to beat, considering I didn't have to do anything to filter the spam that Gmail caught on its own." In an Exchange environment, the users don't need to do anything either. For the IT staff, enabling Exchange 2003 SP2's Intelligent Message Filter takes all of about 2 clicks in the Exchange System Manager (its turned off by default). It's spam-filtering, and it's free with Exchange 2003 SP2 (or higher). No need for an additional spam filter.
Snakedoctor1
on Jul 20, 2008
Sorry the article is a joke to be honest. They are comparing Gmail as a service, on servers in the cloud, with Spam servers (Postini) to Outlook at a client level??? Sorry they dont compare at all. That is like saying how does 2008 Honda accord, the whole car, compare to a 2008 Toyota Camry steering wheel and driver seat? Both are made for driving. A better comparison would be Outook 2007, with an Exchange server 2007, with OWA, and Windows Mobile as one service compared to Gmail and all it offers. Even then they focus on different segments. Exchange/Outlook if really business focus with a spotlight on collaboration, sharing calenders, delegates, scheduling meetings, public folders etc. Also getting all of that via OWA, which in version 2007 BLOWS away the cracker jack looking, add filled Gmail interface, and via a Mobile device. Gmail has some of these features for sure, but they are more focused on consumers and only at the web level. They do have a business offering, and a free one, plus a paid one that expands the feature set. That said at a business level, I dont think there is an option to create delegates in Gmail, that can say yes to a meeting invite for you on your behalf, which is a common task in Outlook\Exchange. Expand out further with LCS (Live communications server) Office communicator/Live meeting which ties into Exchange/Outlook, compared to Gtalk....well there is no comparison. Add Sharepoint server to the Exchange/Outlook/LCS mix, because it ties in for even more business collaboration......vs.....Google sites...again not much to compare there. Postini is great for sure, and Goolge was smart to snatch them up. Just like MS was smart to buy Sybari Antigen, which is now Forfront...which ties into all of those MS products. Google has one major advantage though, price. All that Exchange, LCS, Sharepoint and stuff cost a mountain of money in a big company, ridiculous sums. So to compare Gmail as a whole to the Outlook client....lame. Outlook/Exchange can offer both client and cloud. OWA 2007 is a great web interface (if you run IE). Its got a much richer interface than Gmail. Was has not been brought by anyone is the fact that you can combine Gmail and Outlook. You can use Gmail with Outlook for IMAP. There is a free Gmail tool that will sync your Outlook Calendar with your gmail calendar. http://gmailblog.blogspot.com/2008/03/calendar-sync-now-available.html You can subscribe to Gmail calendars in Outlook. Gmail just modified the contacts recently and gave out the SDI for it. It will not shock me if Gmail creates a contact sync app or creates a new version of their calendar sync apps that will now do contacts. There will be boat loads of third party apps to do this. This would give you both cloud and client, with the Gmail anti-spam. I mean when I used gmail and a Windows box I used it this way with Outlook. Works just as well with Mail app on OS X. Lastly I thought when Gmail started the big negative was that your email was scanned to pop adds to you. I thought I remembered that being the initial push and why it was free with more storage. Maybe that is why it still says Beta on the Gmail site:)
Snakedoctor1
on Jul 20, 2008
Waethorn, I agree that IMF is pretty dam good, and for a small company using SBS2003 and soon the new version it might be all you need. However most large companies dont turn it on and use a dedicated solution, like Postini, Tumbleweed or Iron mail to name a few. They have many more options, a users interface if you turn them on etc. What is becoming increasing popular is small/medium companies (100 - 3000) is to have Exchange in house and use Google/Postini as your smart host. Route you mail through Google/Postint and let it do the filtering. Its not free, but you get all of the postini options with out having to maintain the solution in house and if a massive email virus breaks out the take the brunt of the traffic.
JuryDuty
on Jul 20, 2008
What was interesting in this article for me was that it seemed to overwhelmingly favor Gmail, though the comments that followed overwhelmingly favored Outlook. I'd move to Gmail if I could: 1. Search attachments 2. Keep years of archives and their attachments without storage size limitations 3. Sync mail, calendar and contacts with my Windows Mobile device 4. Accept appointments and have them put in my calendar I'm under the impression I can't do these things with gmail. If I'm incorrect, please correct me.
Ocean
on Jul 20, 2008
I don't understand why we play this 'one is better than the other game' for questions that cant be answered with a definitive yes or no. Some folks have needs that Gmail obviously can't meet. Outlook is your friend. Others find Outlook to be overkill. Gmail is your friend. T
Ocean
on Jul 20, 2008
I don't understand why we play this 'one is better than the other game' for questions that cant be answered with a definitive yes or no. Some folks have needs that Gmail obviously can't meet. Outlook is your friend. Others find Outlook to be overkill. Gmail is your friend. T
Avro
on Jul 20, 2008
I find it best to combine the best of both as Snakedoctor1 has suggested. I use my gmail account with my Mailsmith email client and it works fine.
pthurrott
on Jul 21, 2008
I agree with Ocean. There's no such thing as the perfect solution for everyone. Gmail is great for many people. Outlook is great for others. This argument can be extended to a number of technology solutions, though I'd point out that what makes Windows so preferable to such a large audience is what makes it so hated by some technophiles, who prefer the tunnel-vision focus of something like Mac OS X and don't get why the whole world doesn't embrace it. Everyone is different. Viva la difference.
Ocean
on Jul 21, 2008
He agrees with Ocean. This is a historic day. :)
lotsamystuff
on Jul 21, 2008
Ocean, I hope you printed this page for future reference. "the tunnel-vision focus of something like Mac OS X " We in the iCabal prefer the term "laser beam-like focus". Your WinJihadist mileage may vary. ;-)
Avro
on Jul 21, 2008
"This argument can be extended to a number of technology solutions,though I'd point out that what makes Windows so preferable to such a large audience is what makes it so hated by some technophiles, who prefer the tunnel-vision focus of something like Mac OS X and don't get why the whole world doesn't embrace it." Much as I have embraced Linux on my Microwave ;-). The average bloke going to the computer superstore doesn't think about the OS very much if at all. He just wants a computer. On a cheerier note my Mac Pro is giving me my best ever Windows experience. I wonder if the secret to Windows is running it on decent hardware? and by that I just don't mean Apple hardware.
DRWAM
on Jul 21, 2008
I here ya Avro. Vista Ultimate is running on my Mac Pro Tower, and I usually use VMware. On a day off, someone may call to sk me to look at a case [provide a consult on a medical image exam]. The Mac is usually on when I'm home, but the browser based teleradiology sytem uses Windows only. But,BAM! I click VMware to start Vista and images arrive faster than I can read them, thanks to a great piece of hardware, the Mac Pro Tower [and Vista of course].

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