Steve Jobs and Control

When Steve Jobs was demonstrating the iPad last week and the screen suddenly showed one of those broken icons on the New York Times web page, indicating that a Flash animation was unavailable, I realized that the guy wasn't making a rare gaff--i.e. mistakenly showing a poorly-rendered web page--but rather indicating that the NYT had better step it up. Jobs isn't interested in Flash, and not because it's buggy or performance challenge. Instead, Jobs is interested in control. And Flash isn't going to make it on his devices.

Jobs has exerted his control in a related way with publishers, by enforcing a pricing scheme that damages consumers by raising the average price of eBooks from the $9.99 Amazon had been charging to the $12.99 to $14.99 range. This makes publishers happy, of course, as Amazon had been taking a loss on each $9.99 in a bid to get that to become the normal price for eBooks (which it should be) as its Kindle reader became more and more popular.

But wait, there's more. While Apple heavily advertises the 5 gajillion apps that are available on its iTunes Store, the fact remains that the vast majority of users only have a small handful of apps (5 to 10) on their phone and regularly use even less. So this app ecosystem does benefit a small number of developers greatly, but most of them, of course, make nothing. At the top is Apple, which makes the devices that run these apps. Apple still barely breaks even on its entire iTunes/App Store ecosytem, so the point of this endeavor, of course, is to just sell hardware. And if they are just selling new devices to the same customers repeatedly, so be it. A sale is a sale. If sales are down, just invent a "new product category." The lemmings will wait in line.

What emerges here is an interesting picture. Beloved Apple, as it turns out, isn't really so benevolent. I'm curious that we've got another Google/Microsoft in the making here and that no one seems to have an issue with this. Price fixing in collusion with the publishing industry? Creating a closed, central clearing house for selling other company's products? Orchestrating products to shut out competition? Doesn't all this sound kind of familiar?

By the way, each of these topics were covered in the New York Times this morning and yesterday, though the paper of course would never consider reporting on the central issue that binds them all together. (And read 'em while they're free; thanks to the new Apple commercial model, the NYT will soon go paid only.) Coincidental, I'm sure. But indicative of the fact that Apple, no longer the scrappy minority player, really isn't the type of company we want controlling things. Just as expected.

iPad Can’t Play Flash Video, but It May Not Matter

Flash is one of the world’s most ubiquitous applications, appearing on 98 percent of all computers. YouTube videos run on it. It is what animates millions of graphics and advertisements on Web sites around the world. Adobe says the technology supports nearly 75 percent of video on the Web and 70 percent of online gaming sites.

While Flash is present on nearly every Apple desktop and laptop computer, the company decided that Flash would not be used on the iPhone. Apple has argued that the Flash technology is too slow and unduly taxes laptops and netbooks. The company also has concerns over Flash’s vulnerability to viruses and other malware, as well as the way Flash-based content can voraciously consume battery life.

Adobe, unsurprisingly, disagrees — and has its own theory about why Apple remains hostile to Flash. Adrian Ludwig, group manager for the Flash platform product at Adobe, said he believed Apple’s opposition was a way for the company to control its iTunes system. “I think it’s pretty clear that Apple wants to regain control of the content consumers see online and the content Apple offers for their devices,” Mr. Ludwig said.

But concerns over the lack of Flash in the iPad and iPhone may be short-lived. Many online video sites have been experimenting with a new video format, called HTML5 ... the patents surrounding HTML5 are owned by a group of companies; Apple is a part of that group.

At Amazon, Giving in to Demands

Under Macmillan’s new terms, which take effect at the beginning of March, the publisher will set the consumer price of each book and the online retailer will serve as an agent and take a 30 percent commission. E-book editions of most newly released adult general fiction and nonfiction will cost $12.99 to $14.99.

Those terms mirror conditions that five of the six largest publishers — Hachette Book Group, HarperCollins Publishers, Macmillan, Penguin Group and Simon & Schuster — agreed to with Apple last week for e-books sold via the iBookstore for the iPad.

For more than a year, publishers have been fretting about the price of digital books, which Amazon, as the dominant player in the fast-growing market, had effectively been able to set.

Because Amazon has discounted the price of most new and popular e-books on its Kindle e-reader to $9.99, it loses money on most of those sales.

Amazon’s goal has been strategic: it aims to establish a low price for e-books that will have the ancillary benefit of helping it sell more Kindle devices.

When Phones Are Just Too Smart

Since she bought an iPhone nearly a year ago, Ms. Cua has downloaded precisely five programs ... Ms. Cua is not an exception. She is the rule. The average iPhone or iPod Touch owner uses 5 to 10 apps regularly, according to Flurry, a research firm that studies mobile trends. This despite the surfeit of available apps: some 140,000 and counting.

People prefer fewer choices, and that they gravitate consistently toward the same small number of things that they like. Owners of iPhones are no different from cable TV subscribers with hundreds of channels to choose from who end up watching the same half-dozen.

Most users will never see more than 1 percent of the total apps available ... A study last year by Pinch Media found that most people stop using their applications pretty quickly, particularly if those apps are free. And three out of every four applications people download are free

Not a big deal or necessarily related to the topic at hand, but I find it interesting that the New York Times also blogs about the stories that are in its print edition. So the Flash issue is also discussed separately in this blog post and the Amazon eBook pricing battle is re-discussed here.

Discuss this Article 91

panache1023
on Feb 1, 2010
I'm curious. Of all the bazillion applications available for windows, how many of them does each Windows user have on average and use? I think the point trying to be made there is a bit ridiculous.
Ocean
on Feb 1, 2010
Even Adobe has admitted that Flash is buggy, especially on mobile devices. That's why they are touting their 'new' to be released shortly. Besides, any website can release an app to get around the flash thing as You-tube did.
Ocean
on Feb 1, 2010
"Jobs has exerted his control in a related way with publishers, by enforcing a pricing scheme that damages consumers" The publishers didn't have to accept the 'agency' scheme Apple offered. They didn't have to offer it to Amazon either. The fact is, Amazon will make more money under this scheme than before. Read www.mobileread.com to learn more. Paul seems to be in somewhat of a Apple trance this morning. Some bloggers are calling it 'future-shock'. People have a seen the future of computing (first the chrome os netbooks, and now the iPad) and they are in shock. Computing that's basically maintenance free and as easy to operate as your microwave...no anti-virus, no exposure to the file-system, point, click, and go.
Ocean
on Feb 1, 2010
As for the apps-- the question is: ARE ALL THE iPHONE USERS USING THE SAME 5-10 APPS? If so, then touting the diversity of the app store is indeed a foolish thing. But if all the iPhone users are each using effectively a DIFFERENT set of 5-10 apps, then what a wonderful thing it is that such diversity exists. It also means that there will be a greater likelihood of success for the iPad. Because as MS taught us -- it's software that sells OS'.
chipwinter
on Feb 1, 2010
So iPhone OS X doesn't support Flash. Big deal. Microsoft doesn't support Macs with IE or Zune. So Apple's business model is to let publishers set book prices. Big deal. Amazon doesn't have to do it. The fact Amazon caved isn't Apple's fault; it's Amazons' poor business model. So the average number of apps people use is not huge. Big deal. Yet you conclude that by not supporting crappy software, by pursuing their own book-selling business model, and by people not filling up their iPhones and iPods with apps ... Apple is not benevolent. I don't have a clue how one has anything to do with the other.
anonymous
on Feb 1, 2010
This post was mentioned on Twitter by geekthree: RT @thurrott: Steve Jobs and Control: When Steve Jobs was demonstrating the iPad last week and the screen suddenly... http://bit.ly/ampt3V
bdegrande
on Feb 1, 2010
It's "gaffe". "Gaff" actually is a word, but it's not the one you're thinking of. Displaying the error definitely was not accidental, but I don't think it's about control. Flash is Adobe's proprietary software, while what is likely to replace it (HTML 5) is an open standard. In neither case is Jobs in control, Being willing to embrace open standards, not only for video, but for electronic publishing, is a step in the right direction for Apple rather than trying to invent their own formats.
chipwinter
on Feb 1, 2010
I think Jobs was being kind in showing the absent Flash icon. He's telling web developers: In 60 days we're releasing a product that we think may be a big hit, but it won't support Flash, just like our 75 million iPhones and iPod touches don't. You can write off our users and keep Flash on your sites, or you can move away from Flash if you think our user audience is of value. He didn't have to do this. But he did.
Dipsh t Admin
on Feb 1, 2010
No Flash = No Hulu. Since Hulu offers free content, and the iTunes store does not, well, it's quite easy to come to your own conclusions right here. It *may* become all moot once HTML5 becomes entrenched, but we are not there yet. "DIFFERENT set of 5-10 apps" Doubtful. The layout of the iTunes store is based on popularity, so while everyone doesn't have the same 5-10 apps, there is no doubt a LOT of similarity between all of the installed apps. "Besides, any website can release an app to get around the flash thing as You-tube did." Not as trivial as you explain it be. To proclaim that any website that uses Flash can simply do this is not the case. Besides, if you go this route, at this point in time, you need one for Android, WebOS, BB and WM.
roteague
on Feb 1, 2010
"panache1023 said: I'm curious. Of all the bazillion applications available for windows, how many of them does each Windows user have on average and use? I think the point trying to be made there is a bit ridiculous." I thought the whole point was that the number of apps is nothing more than a marketing ploy, which Apple uses quite effectively. There is nothing wrong with that. I can't help but wonder how many of those 140,000 apps are "Hello World" apps?
clindhartsen
on Feb 1, 2010
If Microsoft had forced no other browsers to be installed in the OS, well, they'd be thrown into anti-trust territory. When Apple does this with other essential internet software, ex. Flash, the media praise him and start throwing Flash under the bus. The forced evolution to HTML 5 is just kinda sickening, to be honest, especially when support is sparse at best. Firefox doesn't really support it yet, Chrome does, Safari does, IE (market leader) doesn't, so how does this really help anyone?
Ocean
on Feb 1, 2010
Hulu will be charging soon. If they want to cut themselves off from an enthusiastic audience of web consumers, that would be a really bad business decision.I think they'll release an app. As for flash games and other apps, how do you manipulate the current crop of them without a mouse and keyboard? Thats what they were written to use anyway...so they HAVE to be rewritten.
whiplash55
on Feb 1, 2010
The real point of the story is about control. And I'm glad Apple isn't the dominant PC OS or even close to it. People thought Microsoft was bad in the 90's, Apple shows what true megalomaniacs can do when you give them the chance. Getting rid of flash isn't necessarily a bad thing since for security purposes alone I block it when I browse. But I'd like to be able to go to a sight and run it if I want, and the ipad has plenty of power supposedly, so it could if it wasn't disabled. My netbook cost way less and can do way more, why do I need this? I don't.
roteague
on Feb 1, 2010
Flash really does need some work, perhaps Apple is trying to force that. However, I do think that Apple does not have its uses best intersts at heart, when they refuse to support what really is an internet standard.
chuckb84
on Feb 1, 2010
"I'm curious. Of all the bazillion applications available for windows, how many of them does each Windows user have on average and use?" Well put. The deluge of Windows apps has been touted as a selling point by Microsoft and Paul for many years ("Developers, developers, developers!"), but somehow doesn't apply for the iPhone. Hilarious hypocrisy. "The forced evolution to HTML 5 is just kinda sickening, to be honest, especially when support is sparse at best. Firefox doesn't really support it yet, Chrome does, Safari does, IE (market leader) doesn't, so how does this really help anyone?" Yah, the forced evolution to an open standard and away from a proprietary closed system is just gonna KILL the internet. Imagine! It'll be like regular HTML content, but including video! Every browser on every computer will display the content the same way without any proprietary lockin to a single vendor. The chaos! The humanity!
Ocean
on Feb 1, 2010
"The forced evolution to HTML 5 is just kinda sickening, to be honest, especially when support is sparse at best. Firefox doesn't really support it yet, Chrome does, Safari does, IE (market leader) doesn't, so how does this really help anyone?" It improve the web in the long run.
WebGuy3000
on Feb 1, 2010
For a closer view of the situation with Amazon vs. publishers, I suggest reading this: http://www.antipope.org/charlie/blog-static/2010/01/amazon-macmillan-an-... Particularly interesting: "Just before Apple announced the iPad and the agency deal for ebooks, Amazon pre-empted by announcing an option for publishing ebooks in which they would graciously reduce their cut from 70% to 30%, "same as Apple". From a distance this looks competitive, but the devil is in the small print; to get the 30% rate, you have to agree that Amazon is a publisher, license your rights to Amazon to publish through the Kindle platform, guarantee that you will not allow other ebook editions to sell for less than the Kindle price, and let Amazon set that price, with a ceiling of $9.99. In other words, Amazon choose how much to pay you, while using your books to undercut any possible rivals (including the paper editions you still sell). It shouldn't surprise anyone that the major publishers don't think very highly of this offer ..." It's early days yet in ebook publishing. I suspect the market will sort out the pricing and delivery models. In the end, competition will benefit consumers, I think. Oh, and FWIW that 5-10 apps per iPhone number seems really low to me, based on both personal observation of iPhone-owning acquaintances, and other available data points. Like this: http://techcrunchies.com/average-number-of-apps-per-iphone-and-other-int...
Keleko
on Feb 1, 2010
"thanks to the new Apple commercial model, the NYT will soon go paid only." This is not Apple's doing. The NYT has to do this to continue to exist. I expect nearly all print media currently free online will go to a pay model. Web advertising just isn't paying the bills anymore.
Ocean
on Feb 1, 2010
"I'd like to be able to go to a sight and run it if I want" Then buy hardware and an OS that will let you do that...being fully conscience of the pros and cons of that approach. Even if Apple were 'all about control' the improved experience resulting from that control seems to please its audience. And isn't that the point of running a business? To please an audience and profit at the same time?
EricoF3
on Feb 1, 2010
Ok ... Mike Galos... You should be here... Where are you Mike???
Mum
on Feb 1, 2010
Paul, I do also personally love it when stuff is cheap, or better yet, free, but how exactly did you arrive to the conclusion that books should cost $9.99 rather than $12.99 or $14.99? Just because it's fun for stuff to be cheap? To me it sounds there's something wrong when someone in the chain (Amazon) is making a loss while others (publishers and authors) are definitely not making sacks of money, either, save for a handful of exceptions. I really do not look forward to a future where books are free and publishers get their money from selling page ads inside them.
Ocean
on Feb 1, 2010
"But as a developer, the closed nature of the Flash plugin has been a problem for me and many others in the past. Run into a problem with the plugin that you can’t solve? Good luck! File a bug report, and if you’re lucky someone might get around to fixing it in six months. And there are a lot of bug reports. People develop for Flash because they want to build rich GUIs that are not so easy to do via Javascript/HTML. But the HTML5 canvas capabilities, WebGL, CSS3, these are things that will purportedly render the Flash plugin unnecessary and eventually obselete. The video tag takes care of the rest. We’ve seen that these standards move slowly but they will eventually be adopted by everyone else, and the scope of problems that you need Flash to solve will continue to shrink. If Adobe does not want to be left behind, they should adapt their authoring environment to deploy via HTML5/Javascript and remove the need to run a separate, closed source plugin. After all, no amount of web standards will change the fact that someone needs to make great tools to design and program towards those standards." http://www.stevenwei.com/2010/01/31/the-best-way-for-adobe-to-save-flash...
Ocean
on Feb 1, 2010
"Used to be you could argue that Flash, whatever its merits, delivered content to the entire audience you cared about. That’s no longer true, and Adobe’s Flash penetration is shrinking with each iPhone OS device Apple sells." http://daringfireball.net/2010/01/blue_boxes
chustar
on Feb 1, 2010
"While Apple heavily advertises the 5 gajillion apps that are available on its iTunes Store, the fact remains that the vast majority of users only have a small handful of apps (5 to 10) on their phone and regularly use even less" link?
rr0de74@live.com
on Feb 1, 2010
Flash effing sucks!!!. https://addons.mozilla.org/en-US/firefox/addon/433 8 million Firefox users agree with me. "any crash is probably Flash" http://rentzsch.github.com/clicktoflash/ HTML5 is the future and Flash and other plugins need to go away.
chuckb84
on Feb 1, 2010
There's some remarkable schizophrenia on display here, as I've commented before. Apple is the looming menace, about to inflict all kinds of damage on consumers: "By the way, each of these topics were covered in the New York Times this morning and yesterday, though the paper of course would never consider reporting on the central issue that binds them all together. (And read 'em while they're free; thanks to the new Apple commercial model, the NYT will soon go paid only.) Coincidental, I'm sure. But indicative of the fact that Apple, no longer the scrappy minority player, really isn't the type of company we want controlling things. Just as expected." But, also petulant and irrelevant, "Apple has finally found a way to describe its entire product portfolio as being the dominant player in some non-existent market, something it's been eager to do since the failure of the Mac to crack 4 percent market share during Jobs' most recent tenure at the company." And this is Paul in a nutshell. He detests Apple to such an extent that he can't entertain both ideas at the same time: Apple will never dominate the desktop, and everyone understands that, but that they make a lot of great products that people want. He can't fathom that Apple is driven by commercial considerations, ie, money, just like all companies, and no more "evil" than Microsoft, which he admires and encourages them to consider their monopolistic practices. It isn't the Apple rants that are so odd, it's the apparent inability to put this in any context when compared to any other computer company....and that's exactly his complaint about Apple "fanatics".
rr0de74@live.com
on Feb 1, 2010
What is REALLY shocking is that Paul just cant stop writing and talking about Apple/iPad. What is this the 5th time you have written about Apple/iPad since the announcement. 5th time on this site, probably on your magazine site as well. Anyone see the iPad on the Grammys. Yeah it will never become popular or sell.
Ocean
on Feb 1, 2010
It's in the NYTimes article. What Paul wants you to believe is that all 75 million iPhone OS users are using the same 10-25 apps. NOT true.
Ocean
on Feb 1, 2010
He's in a Apple induced trance.
argraphics
on Feb 1, 2010
Hey Paul Do you remember your rant on how it was a good idea for music companies to raise there music prices on itunes as long as the older stuff was reduced in pricing?
Ocean
on Feb 1, 2010
"The Real Work is not formatting the margins, installing the printer driver, uploading the document, finishing the PowerPoint slides, running the software update or reinstalling the OS. The Real Work is teaching the child, healing the patient, selling the house, logging the road defects, fixing the car at the roadside, capturing the table's order, designing the house and organizing the party. Think of the millions of hours of human effort spent on preventing and recovering from the problems caused by completely open computer systems. Think of the lengths that people have gone to in order to acquire skills that are orthogonal to their core interests and their job, just so they can get their job done. If the iPad and its successor devices free these people to focus on what they do best, it will dramatically change people's perceptions of computing from something to fear to something to engage enthusiastically with. I find it hard to believe that the loss of background processing isn't a price worth paying to have a computer that isn't frightening anymore. In the meantime, Adobe and Microsoft will continue to stamp their feet and whine." http://speirs.org/blog/2010/1/29/future-shock.html
Ocean
on Feb 1, 2010
No flash needed anywhere: "Earlier this week, and a day ahead of the iPad launch, I interviewed Hulu CEO Jason Kilar at the DLD Conference in Munich, spending a big portion of our conversation on the mobile web. -- his comments indicated that Hulu is very seriously thinking about the mobile web, including creating specialist applications for different platforms. " http://gigaom.com/2010/01/29/hulus-plans-for-the-ipad-the-mobile-internet/
mikegalos@msn.com
on Feb 1, 2010
EricoF3 "Ok ... Mike Galos... You should be here... Where are you Mike???" Currently I'm in Building 99 on Microsoft's West Campus (http://www.bing.com/maps/explore/#/tfdxw1dv4c11qmmy) doing work for Microsoft Research. (http://research.microsoft.com)
Ocean
on Feb 1, 2010
"And just watch. MSFT will follow." I agree.
g6672D
on Feb 1, 2010
Have they let Google onto their iPhone yet? No? Well that's where closed platforms are bad.
Ocean
on Feb 1, 2010
That, and that marketshare is a poor measure of success or lack of it.
RunTimeError
on Feb 1, 2010
g6672D: What on earth are you talking about? Google is all over the iPhone. Use one for a few minutes before you spew random criticism. -=-=-=-=- Here we go again. Another Apple product launch and other bout of Tourette's style vitriol from Paul. How's your iPhone holding out, sir? g6672D: What on earth are you talking about? Google is all over the iPhone. Use one for a few minutes before you spew random criticism. -=-=-=-=- Finally, good or bad, *everyone* is talking about the iPad. Love 'em or hate 'em, Apple has done it again when it comes to getting everyones interest. Haven't heard too much about that HP Slate thingamajigger lately though....
RunTimeError
on Feb 1, 2010
g6672D: What on earth are you talking about? Google is all over the iPhone. Use one for a few minutes before you spew your random criticism. -=-=-=-=- Here we go again. Another Apple product launch and another bout of Tourette's style vitriol from Paul. How's your iPhone holding out, sir? -=-=-=-=- Finally, good or bad, *everyone* is talking about the iPad. Love 'em or hate 'em, Apple has done it again when it comes to getting everyones interest. Haven't heard too much about that HP Slate thingamajigger lately though....
Ocean
on Feb 1, 2010
Colbert had a HP Slate at the Grammy's last night. :)
RunTimeError
on Feb 1, 2010
Sorry about that mess of a post everyone... mot paying attention to my ctrl+v's
roteague
on Feb 1, 2010
"Haven't heard too much about that HP Slate thingamajigger lately though...." The HP CTO was interviewed three days ago for the product. Very interesting tidbits ... like, the Slate was ready 2 years ago, but the hardware wasn't. Just this morning, I heard about another Tablet - Windows 7 on an Atom N270 at 1.6GHz, with 2GB of DDR2 memory and a 32GB SSD with SD expansion. $599 when released in March 2010. http://www.engadget.com/2010/01/31/8-9-inch-exopc-slate-has-ipad-looks-n...
roteague
on Feb 1, 2010
"Ocean said: Colbert had a HP Slate at the Grammy's last night. :)" Any pictures anywhere? I haven't owned a TV in years, so haven't watched the show.
roteague
on Feb 1, 2010
Another tidbit this morning (it's still morning in Hawaii). Windows Mobile 7 w/ Zune to Debut at MWC, Will Use Nvidia Tegra http://gizmodo.com/5461215/
rr0de74@live.com
on Feb 1, 2010
"Paul answer me this, have you used Flash on Mac? Open activity monitor while running a website with Flash. You'll be disgusted how fast CPU usage spikes" Um sorry this is not a Mac only problem. Take any cheap PC laptop, and do something that requires a lot of flash and your CPU's will rail, followed by fans kicking in. Flash is so horrible. On both a PC and a Mac I have seen the box sitting a web page and one stupid animated ad on the side will eventually kick on the fans.
EricoF3
on Feb 1, 2010
@MikeGalos: Greate Mike but why don't you Intervene here?
g6672D
on Feb 1, 2010
dmccall
on Feb 1, 2010
What so many people seem to miss about the iPhone apps is the startling number that are merely specialized browsers to make up for Safari's inadequacies. The lack of Flash on the iPad continues this problem. If Jobs is so sure about his anti-Flash decision, why doesn't he just remove the ability to install Flash on all future laptops and desktops? That would really show Adobe, now, wouldn't it? Surely this anti-flash move is to force people to obtain media from iTunes. As for those who say Adobe is just being greedy, I wonder if they have thought about Apple's QuickTime strategy since Day One.
Ocean
on Feb 1, 2010
"If Jobs is so sure about his anti-Flash decision, why doesn't he just remove the ability to install Flash on all future laptops and desktops? " Because people are using click to flash to do it for themselves.
mikegalos@msn.com
on Feb 1, 2010
EricoF3 "Great Mike but why don't you intervene here?" Since I currently have a financial relationship with Microsoft I minimize my posting on online sites to avoid: 1) The incorrect assumption that I may be speaking for Microsoft itself. I'm obviously not but I'd rather avoid that possible confusion. 2) The assumption that my motives for posting might be less than honest due to having a financial stake in the discussion. (Also a silly argument but one I'd rather avoid) On the rare occaisions I do post when I have a direct financial tie to Microsoft I try to limit those posts to: A) Answering why I'm not posting :-) B) Items that are strictly factual such as dates of product launches. My post about when Microsoft released Windows for Pen Computing was an example.
Dipsh t Admin
on Feb 1, 2010
"Surely this anti-flash move is to force people to obtain media from iTunes." Of course. Anyone who thinks otherwise is just being naive. While there is nothing wrong with that, we all should realize that is the case, that Apple is not going on some worldwide benevolence tour. They want to make money.

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