The Microsoft Store is really just the most recent Microsoft online store

This blurb will be in Short Takes today, but I wanted to get it out there because I know I’m going to get 100 emails this morning from people telling me that Microsoft just launched their first online store.

No, they didn’t.

Don't be fooled into thinking that this week's launch of The Microsoft Store is Microsoft's first foray into selling its products via an online storefront. And please, dear God, don't try to tell me that they're somehow copying Apple, because they aren't. Microsoft has, in fact, been selling its products via the Windows Marketplace for several years now. And the only big difference I can see between that site and the new Microsoft Store is that the latter only sells Microsoft software and hardware, while the former also offers third party products. So why all the hoo-hah over Microsoft's new store? Because most of the people who write blogs and news articles in this industry have no understanding of the topic they're covering. Yeah, I said it. Even Microsoft got it wrong: In a posting to the Windows Experience Blog announcing the store, a Microsoft employee described the new storefront as "the first online store where you can purchase Microsoft products straight from the source." Which is curious, because I purchased Microsoft AutoCollage from the Windows Marketplace about two weeks earlier. And for the record, the Terms of Use page on that site notes that Windows Marketplace is a "service that Microsoft provides."

BTW, I believe that Windows Marketplace launched in 2004. Here’s a story about it. Yes, the article says the site will be “maintained” by CNET. But all of the legal disclaimers on the site and trademarks point to Microsoft’s ownership, as noted above. You’d think Microsoft, at least, would try to draw some distinction between Windows Marketplace and

And let’s not forget Microsoft’s other online stores like Xbox Marketplace and Zune Marketplace.

Discuss this Article 137

gorath
on Nov 14, 2008
@Johnpapola Whilst the apple support team is generally helpful, I have witnessed a few nightmare scenarios, where there was much finger pointing going on. for example, I've now seen several producers buy a turnkey music production system from a certified apple reseller, only to have it arrived completely unconfigured - that is to say, had they bought the individual components themselves, they'd have been in the same situation. all apart from one, who didn't even receive the software disks he should have got. Or another user, who was sold a turnkey system only to find out that the new OSX version (leopard, at the time) was completely unsupported for some of the pre-set options of his chosen package. That issue was sadly, and uncharacteristically, never resolved. But, on the whole they are good, but remember that there are horror stories on both sides. Unfortunately, MS's policy of making the vendor offer support doesn't seem to have sunk in with it's vendors. Many times, they'll refer you to MS themselves, when they should be capable, and responsible for your system directly. However, under those circumstances, it may be unfair (although not entirely illogical) to blame MS, as the terms are there in black and white. And for what it's worth, I'd like to mention Rain systems and Merging as the perfect example of how client support should be handled. Absolutely no hassle, truly professional, and jaw-droppig turnaround. I've witnessed a support ticket being issued in the morning, and a replacement system arrive within hours so work could continue. now THAT is customer support. They have become my absolute gold standard benchmark by which all others are judged.
gorath
on Nov 14, 2008
Oh, yeah, about HoTMetaL, an HoTMaiL - That is fascinating! Learn something everyday :-) cheers for the heads up on that one, Mike.
johnpapola
on Nov 14, 2008
@gorath, With all due respect, the instances of support headaches you are referring to are entirely and truly third party issues. VARs that package together components from many manufacturers such as those in our business (entertainment) for content workstations are not an Apple issue or an Apple ecosystem issue. This isn't an apology or excuse. It's just a fact. A shop that claims they're going to build you a complete protools system and doesn't deliver it well is not subject to any Apple guidelines that I'm aware of. That'd be like blaming Dell or Microsoft for garbage support from The Geek Squad. Nobody's support is perfect and neither is Apple's. But their track record with my stuff is essentially flawless for the past 7 years. What I'm talking about is The Windows Marketplace, which was directly linked from microsoft.com when you clicked "buy windows" and was skinned to look and feel precisely like Microsoft.com.
mikegalos@msn.com
on Nov 14, 2008
Panache, Actually, my point was that the mix of X is pronounced 10 but really it isn't version 10 but the point release number is the version but it isn't really the version but really you count the real version number by taking the 10 off and adding one so that 10.0 is the version 1 and 10.5 is version 6 but really they're all version 10 but then version 10.9 will be really OS X 10's 10th release but ... You get my point. The lack of real versioning already causes confusion (Is 10.5 a point release from 10.4? Is 10.5 a major OS release like going from System 6 to System 7?) but when it gets to 10.10 it'll get insane. Apple has gotten themselves into a mess by using X/10 as both a brand and a version. (Something that Microsoft will hopefully learn from before we get Windows 7 release 7.6)
robertsjoe
on Nov 14, 2008
@mikegalos"Of course, if we really want to talk about schizophrenic naming, just wait to see what the version of Apple's OS X after 10.9 will be. OS X 10.10? OS X 11.0? OS XI 11.0? OS XI 1.0?" Don't be so daft. I'm sure it will be something succinct and simple. Not the "Windows Vista for Small Businesses that Work From an Office, Professional Edition" Branding, naming and marketing is something Microsoft does not do well. Not well at all. Whatever it's called there'll be one version for desktops and one for server. That's it. And you keep on harping about the supposed superiority of having so many Vista versions. What is it now? Vista 2? Or soon to be? Windows 7, is it? Don't know. They have such a horrible brand in Vista it's no wonder they are already running away from it. Having so many versions is the INFERIOR option. Everyone knows this. Less is more. "Yeah. Having choices is a horror." You are quite a complete and utter apologist. Do some reading on marketing, branding and the like. Most agree, less is more. The whole Vista thing is a complete and total mess. It is, and was since the beginning, a marketing and branding failure. That is why they are moving away from the Vista brand with unlucky 7. "I'm starting to understand why Apple thinks a two button mouse is too complex for their fans." And the Microsoft way? Give them 38 buttons. To activate buttons 36, 37 and 38 you need to fire up regedit.exe and hack the registry settings. Simple. That's how Microsoft does things. Yeah, really! Because that is SO superior. Stupid, yes. Superior, no.
robertsjoe
on Nov 14, 2008
For another example of how bad MS is at naming their products. Look at the list of Office versions: Office Standard 2007 Office Home and Student 2007 Office Mobile Office Small Business 2007 Office Professional 2007 Office Professional Plus 2007 Office Enterprise 2007 Office Ultimate 2007 Look at Apple's iWork. Yep, that's it. iWork. Just the one. That's reason 1,239,483 why Microsoft is so lame. Yeah, that is superior. God, you guys, like MS, just don't get it.
robertsjoe
on Nov 14, 2008
Yet another example of Microsoft's choice upon choice. http://www.microsoft.com/windowsserver2008/en/us/editions-overview.aspx 9.. NINE! Editions of Server 2008. OS X Server editions. ONE!
robertsjoe
on Nov 14, 2008
@mikegalos: "Apple has gotten themselves into a mess by using X/10 as both a brand and a version. " You're the only person I've ever read say that. But of course, you're opinion doesn't count. There is no mess. Stop making things up. Are you the ghost writer, or the writer, of Supersite for Windows by any chance? There is no mess. No one thinks there is. Only you. The only mess is with Microsoft's naming. With Vista desktops and servers. Many, many of them.
johnpapola
on Nov 14, 2008
@robertsjoe, "You're the only person I've ever read say that" I was just about to write the same thing when I scrolled down to see your reply. Welcome to the wonderful, parallel universe of Mike Galos. It's a world where Apple is a monopolist with 50% marketshare in music players and 4% share in computers. A world where the Mac platform is in danger of becoming OS/2 while the WWDC sells out in a week and new developers are flocking to OSX and the iPhone. A world where Apple no longer does any innovation despite the incredible iPhone, probably the single biggest leap in personal computing this decade. And yes, a world where Apple's single OS version with striking imagery and big, bold cat names is cause for mass confusion by consumers who instead focus on the numerical naming that is rarely referenced by any of Apple's own marketing. Each of these points is pulled from Mike's repeated and long standing talking points on this site, in case you thought I was just making all of this up (because it does sound like something made up out of thin air).
robertsjoe
on Nov 14, 2008
If you ever wonder why MS is so lame - the new big and boring IBM of computers - look no further than their leader. http://au.youtube.com/watch?v=C5oGaZIKYvo&feature=related A company is influenced by its leaders. And as you see with Ballmer, as with Gates before him, the lack of taste and style seeps its way in to every employee in the organization. And that then all goes in to the products they make. And then, of course, it affects the people it attracts. And that's the Microsoft ecosystem you see today. From Paul at his Supersite for all things anti-Apple, to Mike, to all the rest of the fanboys.
robertsjoe
on Nov 14, 2008
@johnpapola: I'm concerned that Mike has lost the plot. His rants have as much integrity (none) as the blog posts he's defending.
TrevinC
on Nov 14, 2008
Hi everyone, I'm the Lead Program Manager for Microsoft Store. I could barely get through all the comments. Wow, talk about a lot of topics being discussed at the same time :) I just wanted to quickly address the issue over browser compatibility that was raised by quite a few people. We aren't doing anything nefarious and strove for the best browser compatibility we could to address the majority of our expected user base. In particular, we have targeted compatibility for IE, Firefox and Safari. In doing some adhoc testing, we were also pleasantly surprised to find that Google Chrome works really well. We put some last minute tweaks in to solve some rendering issues that were easy to fix. As with any software/service release, there are bound to be bugs and we are working to fix them. Hope this helps clarify any speculation on scheming on our part :)
kanwaljit
on Nov 14, 2008
A quick question for for all you Apple Evangelists.. How much does Apple pay you to come and spew out your venom on this blog, particularly since you do not like this website so much? It was not even a post related to Apple, yet lotsamystuff had to come dragging his *ss, acting all big and bad, highjacking the post, and the others have carried on! No seriously, how much does Apple pay you btw? And johnpapola, I thought you said you were leaving this site for good, didn't you. We thought you will never return to bless all us ignorants with The Truth? Couldn't stay away? We didn't miss you, btw.. Robertsjoe is a typical typical Apple fanboi/fangirl.. Reminds me of my room mate who actually had a big argument with me when I dared to buy a PC instead of a Mac that he wanted me to do.. At the time, I thought he was just plain Nuts, an exception, but I see here that it is the norm with you Apple'ites.. No where, I really mean no where else have I seen some so passionately mad on, of all things, a computer????????? Btw, I must tell you that I also use a mac, and really do like it.. I like Windows also..
RaaJ
on Nov 14, 2008
Hey @sshat! Microsoft change client OS name every version! Going from Vista to 7 is not leaving the Vista brand behind. It seems that the iSuckups have started the misinformation campaign at earnest, out of fear that their hard work painting Vista as a black sheep will go for naught when a new version of Windows comes out. Ergo, the propaganda campaign branding 7 as Vista 2 at every turn. Truly pathetic.
robertsjoe
on Nov 14, 2008
@kanwaljit: "No seriously, how much does Apple pay you btw?" Not a cent. Certainly not the case with Paul and Mike. They must get paid truck-loads. You'd have to for someone to be so enthused about such a mediocre company.
robertsjoe
on Nov 14, 2008
@raaj: You watch as Vista is put in the trash by the time 7 comes out. It is a bad brand. Badly tarnished and has a bad odour about it. And deservedly so, BTW.
robertsjoe
on Nov 14, 2008
"Going from Vista to 7 is not leaving the Vista brand behind." The real shame is that you've all bought in to a dud. Vista 2 (um or is it Windows 7?) is more of the same.
tayme
on Nov 14, 2008
Could somebody please count the versions here? Amazon is a Retail outlet, right? http://www.amazon.com/s/ref=nb_ss_gw?url=search-alias%3Dsoftware&field-k... What is the version number of Windows 7 going to be again? There are multiple places to buy OS X (Pronounced ten) http://www.amazon.com/s/ref=nb_ss_sw_1_4?url=search-alias%3Dsoftware&fie... http://www.bestbuy.com/site/olspage.jsp;jsessionid=0GYC4HRDKNEV5KC4D3NVA... http://store.apple.com/us/product/MB576Z/A?mco=MTIxODk3Mw I am sure that there are others, as well. Again...these arguments are stupid...and mikegalos, I hope you are still having fun, because I am as I read your now ignorant rants. --tayme
shark47
on Nov 14, 2008
@papola: "This is classic Microsoft nonsense. Doesn't work? Don't do it! They put something on the market, have it not work or not robust enough to handle a reasonable range of potential approaches, don't really support it directly, point fingers at third parties for your own failure, and promise to do better next time." "No wonder the company has so many issues executing. No accountability. ZERO." Using one incident to draw conclusions about the company is pretty silly, IMHO. You might want to think about it before pointing fingers at mike. Also, in most cases, it's not mike that changes the topic. It's usually an iJihadist, and their tribe sure is increasing over here. Again, the presence of these iTrolls means that there is no scope for a meaningful conversation about technology on this site. Also, I think people need to start ignoring lindy 2, sp1 (aka robertsjoe) and Paul needs to stop posting about Apple for a while, so that he goes away sooner. :-)
robertsjoe
on Nov 14, 2008
@tayme: Mike's points are pointless. I bet Apple will give the OS a new name by the time they need to go past 10.9. He's really trying to grasp something that's not there. He's the only cheerleader in that camp. He can't shy away from Microsoft's ridiculous number of Vista editions. The number of Windows Server editions is also a joke.
robertsjoe
on Nov 14, 2008
@shark47: "Again, the presence of these iTrolls means that there is no scope for a meaningful conversation about technology on this site." Given the original content (and I use that loosely) of the posts, there is no scope for conversation from the start. ".. and Paul needs to stop posting about Apple for a while, so that he goes away sooner." I bet this will not be possible. Look at the history of the blog. Over 25% of posts are anti-Apple bashing or about Apple. You only have anything of interest on the blog when it's about Apple (even when it's anti-Apple). Microsoft has no attraction, nothing cool. They are the new IBM. Just look at this factoid: http://img511.imageshack.us/img511/5821/supersiteformicrosoftfatu1.png
robertsjoe
on Nov 14, 2008
@raaj: "Hey @sshat! Microsoft change client OS name every version!" Really? Like Windows 95 to Windows 98? To Windows 2000? I don't think so.
robertsjoe
on Nov 14, 2008
25 years of the most vile piece of software ever created. Virus, spy-ware ridden piece of blue screens of death. http://www.edbott.com/weblog/?p=2206 The world is certainly a worse place for it.
tayme
on Nov 14, 2008
@robertsjoe - I also get a kick out of the ignorant rants that you post, such as "25 years of the most vile piece of software ever created. Virus, spy-ware ridden piece of blue screens of death. www.edbott.com/weblog The world is certainly a worse place for it." You and mikegalos are perfect for eachother and should consider joining forces to become the greatest troll under any bridge. --tayme
RaaJ
on Nov 14, 2008
robertsjoe: Do you even comprehend what you are typing? I doubt it. Let me reiterate it once again. Microsoft changes the name of every major client OS. Like Windows Vista is being succeeded by Windows 7. Just like Windows XP was succeeded by Windows Vista. I doubt you already knew that. If your only reason for being on this site is to flamebait Windows enthusiasts, you are doing a wonderful job, so typical of the rabid mob of iSuckups on the net these days. If this is the kind of 'style' and 'class' you keep harping Microsoft lacks, then I am better off for it.
robertsjoe
on Nov 14, 2008
@tayme: " Virus, spy-ware ridden piece of blue screens of death" This is completely accurate.
robertsjoe
on Nov 14, 2008
@raaj: Yeah, because from Windows 95, to Windows 98, to Windows 2000, to Windows XP it's really a big name change. And if you say just major, XP was major, there is no name change. Just XP. Then you got a name change with Vista. And look how badly that worked out.
mikegalos@msn.com
on Nov 14, 2008
Two quick comments: 1) If I have my dates correct, Ed Bott is wrong. The 25th Anniversary of Microsoft announcing Windows 1 is on this coming Thursday. 2) There are 4 retail versions of Windows Vista. I know I've said that multiple times today but somehow it's hard for some people to realize that they either are supposed to be confused by that simple a choice or admit that their iCabal friends and Fearless Leader have been lying to them by telling them how confusing all those Windows choices are and they can't deal with the cognitive dissonance when reality conflicts so strongly with the party line. (What seems to have confused tayme this time is thinking somehow that he's a System Builder - their versions require you to actually build systems for retail resale and aren't retail products - Waethorn can tell you all about that, I'm sure.)
bettieblu
on Nov 14, 2008
Wow its 1:15am where I am walked into my office to shut off my computers before going to bed after some good times with Call of Duty World at War....PS3 edition. Great game!!! Anyhow I am simply amazed Mike you are still chomping at the bit ALL DAY LONG, over some trivial crap like how many versions of Vista there are. I doubt very much some official is going to drop in on this blog and declare someone the winner. No one cares. 4, 5, 6 the exact number is not important. The very fact there is a dispute and you KEEP posting there is only 4, proves Paul's point. "and this will lead to consumer and business confusion, which is never a good thing." I will write Microsoft and see if they can create a special Xbox Live Achievement for you "500 points winsupersite blog lifer" :) Try this on for a few days. Don't post here until Monday. It will do you a world of good. It will, I hope, make you realize how insignificant this blog is.
gorath
on Nov 15, 2008
@johnpapola "What are you even talking about? You can buy OSX at Apple stores, Best Buys, thousands of independent retailers and of course a fine range of online outlets. But unlike the Microsoft world, you don't get a choice of people to point the finger away from themselves for support. Apple provides the best in the business and takes responsibility for their products and retail experiences." then "With all due respect, the instances of support headaches you are referring to are entirely and truly third party issues. VARs that package together components from many manufacturers such as those in our business (entertainment) for content workstations are not an Apple issue or an Apple ecosystem issue." Actually, the people responsible for these systems were designated something along the lines of apple-certified resellers, or similar. I can't remember the exact wording. Also, Logic was causing some headaches, which, as you should know, is now an Apple product. However, my main point was that if you do buy from a third party, and not from apple themselves, you CAN find yourself in a situation where everyone's pointing fingers at each other. The reseller is blaming apple (wrongly in my opinion), apple is blaming the reseller, and it goes round and round. However, I will still admit that apple's support is on th whole, very very good. I just wanted to illustrate that things can and do go wrong sometimes.
johnpapola
on Nov 15, 2008
"And johnpapola, I thought you said you were leaving this site for good, didn't you. We thought you will never return to bless all us ignorants with The Truth?" I only entered this thread because I wanted to share that horrible experience with Windows Marketplace. I hope the Microsoft Store is a dramatic improvement over that. The perpetual re-download deal looks great. @Gorath, You're point is reasonable, but I still contend that there is a big difference between a VAR that's bundling a collection of products from different vendors into a turnkey system and a PC maker like Dell or the Windows Marketplace. In any event, have a great weekend everyone.
DRWAM
on Nov 15, 2008
It does confuse some that there are 32 bit and 64 bit versions of Vista as well. I often get asked about it. I have no problem with 4 versions which are kinda obvious which most people need, but when you throw in the 32 vs 64 bit version, many scratch their head.
gorath
on Nov 15, 2008
and the upgrade V full versions, of course. @ johnpapola. I realise that your experience with the windows marketplace was absolutely crap. I'm not trying to detract from that.
johnpapola
on Nov 15, 2008
On an unrelated side-note... I watched a movie on netflix.com via Silverlight 2 on my mac... and wow. Awesome. I'm VERY impressed with Silverlight's video quality and responsiveness. Microsoft makes plenty of impressive products. Windows just isn't one of them for me.
chuckb84
on Nov 15, 2008
@Tayme, "Could somebody please count the versions here? Amazon is a Retail outlet, right? www.amazon.com/.../ref=nb_ss_gw" 4. Mike says there are 4, so it must be four! Who are you gonna believe, Mike or your own lying eyes?
chuckb84
on Nov 15, 2008
On the amazon software link for Vista. I havent' had my OS X koolaid yet this AM, so I'm still a fair guy. Here's the similar link for OS X: http://www.amazon.com/s/qid=1226757519/ref=sr_nr_i_1?ie=UTF8&rs=&keyword... There are a lot of hits, but only the top 2 say "Leopard" 10.5. The single user version and the family pack. Just trying to be fair, something all too unusual from the Win-rhetoricians found here.
shark47
on Nov 15, 2008
There's no doubt there are many more Windows versions than OS X versions. Again, that's not a fair comparison to make. Apple DOES NOT need to make too much money from software. It's a hardware company. OS X runs on Apple's hardware. Microsoft is a freaking software company. They make money by selling software. That's the reason for the number of versions, to cover as much of the market as possible. Is it confusing? Probably. I don't like the names and I wish Home Basic would go extinct like some of the Apple trolls here. It does now, however, affect most PC buyers. And having different versions might actually benefit consumers because people buying consumer OSs don't have to pay as much as people buying business OSs. That's the reason you have so many different Office versions. Why doesn't Microsoft simply sell Office Ultimate to everyone at a higher price? Because most consumers don't care for 80% of the bundled software available in that suite. Also, Mike's not lying when he says there are four retail versions of Windows. Split those four into upgrade/full versions, 32-bit/64-bit and that's where you have so many results coming up.

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