Vista's 11 Pillars of Failure ... and its 140 Million Pillars of Success

I guess it's all in how you look at it. Mac fanatics and other Vista critics will try to point out that Microsoft's Vista "sales" are inflated because many of them don't represent real-world installations (yet). I'd point out that Microsoft has always recorded sales in exactly the same way, so this attempt at making Vista look bad is misplaced. Regardless, our views of Windows Vista continue to be guided by both perception and reality. So is Vista a failure or a success?

Failure

Vista's 11 Pillars of Failure
by John. C. Dvorak

1) Market confusion. There [are] simply too many versions of the OS for sale. Who needs all the variations? It's stupid—plain and simple.

2) Code size. I've got two words for you: TOO BIG. Enough said.

3) Missing components. Yes, WinFS.

4) Laptop battery-life drain.

5) HHD fiasco.

6) Bogus Vista-capable stickers.

7) Missing drivers.

8) Conflicting advice. Some people said that you should get anew computer only with Vista preloaded and not upgrade. Others said upgrades were fine.

9) XP mania. You'd think that the world was in love with Windows XP.

10) Mediocre rollout. The company seemed almost sheepish or embarrassed by Vista. This sent the wrong signals to users and may have made them hypercritical.

11) Performance. You're not supposed to deliver a new operating system that's been in development for more than four years yet performs worse than the previous OS.

OK, so I actually disagree with a lot of this, but whatever. He makes the case and certainly much of what he says is true, though some of it is hardly problematic for most people. (HHD "fiasco"?)

Success

Earnings Conference Call with Microsoft CFO Chris Liddell
Related PPT shot:

Microsoft has sold 140,000,000 (140 million) Windows Vista licenses as of the end of the first quarter of 2008. Thus, Microsoft sold about 40 million copies of Vista in the quarter, a rate of about 13-14 million copies of the OS per month. If this monthly rate doesn't improve--and it will, of course, as XP leaves the market mid-year--Microsoft will have no trouble reaching its publicly-stated goal of 200 million licenses sold in the first 24 months on the market (which occurs at the end of November 2008).

So.

I suspect I'm not going to see eye-to-eye with many on this. But from where I sit, Vista is doing fine. However, I would like to investigate one fact which would do much to settle the issue: I've noted that Vista's 100 million sales in its first year on the market means that Vista essentially outsold XP during identical periods of time on the market when compared against the installed base at the time. I'd like to make a similar comparison now (for what I guess is the first 16 months on the market). This will require a bit of research and may, in fact, be impossible. But I'm looking. My guess is that Vista continues to outpace XP and that the gap will only grow later in the 2008. But that's just a guess.

Discuss this Article 19

MaryW
on Apr 28, 2008
"Vista is doing fine. However, I would like to investigate one fact which would do much to settle the issue: I've noted that Vista's 100 million sales in its first year on the market means that Vista essentially outsold XP during identical periods of time on the market when compared against the installed base at the time" Paul. Serious question. Is measuring against the installed base the correct metric? That might be a good comparison for shrink-wrapped Vista but surely the OEM Vista sales are more closely tied to actual numbers of PC sales. Just a thought.
dstrack
on Apr 28, 2008
Paul - I'm in your camp. I upgraded 3 different machines at home to Vista Ultimate (Yea... I bought the Bill Gates' signature edition ... I like those "Collector" type items ... not a fanboy - I use Macs too ;-) . Each of my upgrades were pretty smooth - I've even described them as the most pain-free OS upgrade I've ever had. One of my machines was an old 1.5Ghz P4 Dell which actually ran Vista halfway decent (mind you - no old peripherals here - I realize drivers have been the biggest issue)... Bottom Line is that the media/blogosphere is driving this negative Vista sentiment. I for one really like Vista. My non-tech father just bought a new Dell and was almost convinced to get it loaded with XP cuz of all the negative hype... I talked him into Vista and he loves it.
pthurrott
on Apr 28, 2008
MaryW: I think measuring against the then-current installed base may very well be the only accurate way to measure the "success" of each OS at that particular point in their life cycle. If you just measure pure sales (i.e. raw numbers) after a particular time period, people will (accurately) complain that the comparison is unfair because the PC market is so much bigger today than it was in 2001-2002. So... One way to look at it is: How well did Vista/XP sell against the number of computers that were in use at the time? Another relevant statistic would be: What percentage of PCs sold in a given time period included the new version of Windows vs. the old? The only reason this isn't as relevant, I think, is that the results would be skewed in XP's favor: We've never had a five-year lapse between Windows versions before, and Vista will (and does) suffer unfairly as a result. (From a sales perspective.)
MaryW
on Apr 28, 2008
"How well did Vista/XP sell against the number of computers that were in use at the time?" Not sure that I completely agree... but what the hell. The only reason anyone seems to be interested in this argument ... is to try and prove that Vista has been more successful (or popular) than XP. I think that you are really going to have a hard time showing that. Particularly because it's going to be difficult to pin down accurate user-base figures. You know what? It brings up another question. Why bother? I really mean that. You might unearth some figures to prove that Vista is a bit more popular than XP. Someone else will show figures that reverse that result. And others will reveal that uptake of both OS releases are comparatively the same. (That would be my bet) The fact remains that with Vista's problems (real or perceived) Microsoft really didn't handle the development and launch as well as they might have. They have admitted as much. Another conclusion is that, for most people, the release of a new operating system just really isn't that important. Hardware and OS have got to a point where they are both powerful and sophisticated. It's going to be increasingly hard to attract upgrades just by adding new bells and whistles. Indeed as time moves on the desktop client could start shedding a few pounds and become a little.... thinner. Go on Paul! Crack open a cool one, spend quality time with the family.... and let sleeping OSs lie. Cheers!
pthurrott
on Apr 28, 2008
MaryW, actually I'm only interested in proving whether Vista is doing well compared to predecessor, whatever the outcome. I would just like to do it in a way that actually makes sense. If I were just interested in making Vista look good, I'd point out that XP didn't sell 140 million units for a quite a while and leave it at that. I think things are more complex than that. Why bother? Because I do feel that the current negative BS about Vista doesn't reflect reality. That a vocal minority of complainers (Pirillo, etc.) have made Vista look bad, and that as is the case with all customer service issues, you only hear the complaints, and never when stuff just works. I don't think Vista is the boogeyman that many are making it out to be. And I certainly don't think it's the failure that so many seem so desperate to prove. My guess, honestly, is that Vista is selling at almost exactly the same clip as its predecessor. We just live in a far more interconnected world now and people without any real insight are getting more of voice than they deserve.
matt.brown
on Apr 28, 2008
I entertaining as I find John C. Dvorak to be on audio or video, it is very rare that I find an article by him that I enjoy. The man writes without thinking or researching much of anything. He wrote something this past weekend or so on Live Mesh, and rather than it being an article about Live Mesh, it was diatribe about how Microsoft doesn't get the cloud and yada yada yada. The man is true blogger.
matt.brown
on Apr 28, 2008
Pardon, "As entertaining as I find . . ."
Waethorn
on Apr 28, 2008
"I entertaining as I find John C. Dvorak to be on audio or video, it is very rare that I find an article by him that I enjoy." i have to concur. likewise, i'd like to call out one of Paul's buddies: Leo. he rarely has any information correct about stuff that he comments on. for example, he said once in a podcast that Vista Home Basic only supports 1GB of RAM and was only available in 32-bit (neither of which is true, sorry to say). he also regularly sides with all of his Mac buddies on all of the other TWiT podcasts on anything anti-Microsoft, including what Dvorak says - once such comment was about recommending Mac's for home users over Windows, and that Windows should only belong in the workplace. of course, the cost of Mac's is prohibitively more expensive than what better PC's sell for, especially considering that iMac's only ship with mobile processors, don't have a quad-core option (because Intel hasn't made a mobile quad-core chip yet), and a faster PC can be had for much less money (desktop processors also perform faster than mobile chips, and likewise so do PCIe gfx cards over their notebook equivalents). this is the #1 reason EXACTLY WHY Mac's won't become the home standard of PC platforms.
BrightrevCarl
on Apr 28, 2008
I wrote a response, primarily to Dvorak's article, here: http://www.brightrev.com/blog/16-blog/57-john-dvorak-article-vistas-11-p... In response to a few comments above, my experience was that IT shops were much more willing to go to XP when it was new than they are to Vista now. (I don't think the Vista resistance is justified). Resistance to Vista by one of the large universities in my area is almost shockingly high. Most of the several dozen academic departments run their own IT groups, and almost no one is even considering Vista deployments, even on new PCs.
Waethorn
on Apr 28, 2008
After refurb'ing an old Travelmate 4000 laptop recently (see comments here: http://windowsitpro.com/windowspaulthurrott/article/articleid/98938/micr... ), I noticed something about the video driver - Microsoft supplied an XDDM driver for the Intel i855 graphics chipset. This is one of the original Centrino chipsets we're talking about here. It works, albeit not unexpectedly without supporting Aero effects (maximum video RAM is only 32MB too, but that's aside from the point that it doesn't support DirectX9 pixel shader effects). Ok so this one predates the "Vista Capable" Intel 915G series by a few years, and yet there it is. It works. It's got a proper driver. And for all intents and purposes, it IS "Vista Capable". So what's the problem with that? Nothing! Likewise, I had a few extra Intel D201GLY2 motherboards kicking around. They feature older SiS chipsets with integrated video, and only support 1GB of RAM and are meant for emerging markets, but are a good deal at <$60 apiece, which includes the processor. Something that would make a decent internet machine for someone on a tight budget. Does Vista run on it? Sure! Is it fast? Well, it's running on a [Core-based] Celeron 1.2GHz single-core processor, so what do you think? It's not a multi-tasking dynamo, but it does the job. Does IE, Windows Mail, and Windows Photo Gallery work alright on it? Sure they do. So with Windows Vista Home Basic, it'd make for a super cheap system that at least gives you less security and maintenance headaches than Windows XP does. Hey, and guess what? The processor even supports 64-bit too. Windows Live software doesn't run too bad on it either so I like to think of it as a cheap, but decent cloud-computing platform (a Linux-alternative, if you will) that doesn't sacrifice Windows application compatibility. Does the video support Aero? Heck no, but considering you'd likely only use Vista Home Basic on this thing, it's not really part of the equation anyway. You know what? There isn't even native video driver for it!! (WHAT??!?) Nope! It just uses the Standard VGA driver, which supports at least up to 1280x1024 @ 32bpp (that's the max res the test monitors I use on my store workbenches support). Seems to me that it's no less "capable" than any "Vista Capable" graphics chipset.
Avro
on Apr 28, 2008
@Waethorn A little bit of honesty would be appreciated. What Dvorak wrote in his column in PC Mag on 25 July 07 was: "I have no plans to move to the Mac platform for my personal use. That said, I have noticed that I've been recommending the machine to friends and neighbors when they want to know what kind of system they should buy. I can see why the Mac is gaining market share, because the rationale for using one is simple. Do you want to deal with the agony of antivirus, firewall, antispyware, and other touchy software subsystems, many of which do not work well? Or do you want to boot Microsoft Word and write a document and be done with it? As someone who does recommend gear to people, I have to think to myself, "Should I recommend something that will come back to haunt me, or recommend a Mac with its higher price but lower hassle factor?" The answer is simple. I hate the idea of having to do customer service for people who cannot keep their systems clean, and that's most people." He has always made it clear that he uses Windows at home and has no plans to change soon, but for certain tasks at the office he uses a Mac and appreciates certain aspects of OS X. But he does recommend Macs to the average user who just wants to fire up his computer and use Word, browse the net or send an email. On Twit he said: "Save yourself a lot of aggravation and just get a Mac" I haven't used Windows much for about a year, but last week I installed XP on my Mac Pro. XP is a good OS, but some observations: The UI nags constantly =aggravation I activated XP last week and run it both natively and under virtualisation on the same machine. It required me to reactivate it yesterday and wasted 15 minutes of my time when I was in a hurry. = aggravation Anti-Virus software = aggravation It crashed when I switched mice = aggravation All these are small things but I don't have to put up with them on Ubuntu or OS X. :-( Mind you I can play a lot more in the way of games now. :-) As far as price goes: If you want something that 'just works' and looks pretty an iMac is fine. Mac Desktop satisfaction rates are running at 87% and 81% report they are happy with OS X Leopard. The figures for comparable Windows machines reach an all time high of 64% (Lenovo) and drop off considerably with other brands. Vista satisfaction rates are running at 15-27% depending on the version. I am very happy with my Mac Pro for price and features.
Waethorn
on Apr 29, 2008
"The UI nags constantly" I tried out Ubuntu 8.whatever last night. What a waste of a good night. After successfully destroying my Vista BCD entries, the NVIDIA drivers failing to load, and privilege escalation windows coming up on average, every 3 clicks in typical "Control Panel" customization windows, I can honestly, and confidently say it's much worse. "I activated XP last week and run it both natively and under virtualisation on the same machine." You do realize that you have to pay for 2 licenses for that right? "It required me to reactivate it yesterday and wasted 15 minutes of my time when I was in a hurry" Still on dial-up, are we? Also, if you just installed it last week, you do realize you can activate it anytime within 30 days right? Why, oh why, would you choose to do that when you're busy? "Anti-Virus software = aggravation" Still using Norton security products eh? Beware the boxes of Norton Antivirus without Peter Norton's visage on the front. "Mac Desktop satisfaction rates are running at 87% and 81% report they are happy with OS X Leopard. The figures for comparable Windows machines reach an all time high of 64% (Lenovo) and drop off considerably with other brands. Vista satisfaction rates are running at 15-27% depending on the version." source, please!
Avro
on Apr 29, 2008
The activation here in Europe requires you to log-in and then contact Microsoft by phone. No I am not on dial up nor have been for six years. Why it would cause me to reactivate on the same computer is frankly nuts. Our User agreement here permits us to run Windows on one machine on several drives and using virtualisation on the same machine. The Desktop satisfaction rates were in Which? magazine which is the UK equivalent of Consumer Reports in the US and Canada A new satisifaction survey just come out for Desktops Numbers were: Apple 88% Sony 73% Dell 56% HP 41% The OS satisfaction numbers can be found in this link. http://www.changewave.com/freecontent/viewarticle.html?source=/cwnews/20... I am using ClamWin and it is OK. It is just that using any AV is a pain when you are not used to it.
Waethorn
on Apr 29, 2008
"Our User agreement here permits us to run Windows on one machine on several drives and using virtualisation on the same machine." you mean you have Software Assurance then (and therefore, are using Vista Enterprise), because that's the only way you could do that legally. even standard volume licenses don't include the virtualization option.
Avro
on Apr 29, 2008
@ Waethorn No the XP licence is tied to the machine. Microsoft confirmed this with me before giving me a new activation code. As I will be doing Forensic Research I will be running XP on several HDs, but on the same machine.
Waethorn
on Apr 29, 2008
"No the XP licence is tied to the machine" virtualized environments are not the same physical machine though, otherwise you wouldn't need SA in order to get the virtualization licensing for Windows Vista. in actuality, you do though.
Avro
on Apr 29, 2008
The way VMWare works in virtualisation is that it uses your native installation on the machine. If I install anything on Windows running natively it appears on the virtual machine and vice versa. So it is one install. Even Microsoft says it is one install. In any case they are the same physical computer unless you live in some sort of alternative reality. But getting back to the main topic I am thinking of buying Vista for the Mac Pro. Some of my friends love it, say it is a big improvement on XP while others hate it. I want to see for myself. The biggest complaint I hear about is a continuing lack of drivers. Most MacUsers I know who are running it in Boot Camp seem to like it OK. In fact more than the Windows fanboys.
lotsamystuff
on Apr 30, 2008
"My guess is that Vista continues to outpace XP and that the gap will only grow later in the 2008. But that's just a guess." Well, of course, because the XP tap gets shut off on June 30. But even then, vendors like DELL will be installing XP under the "downgrade" program. In effect, an XP sale will be counted as a Vista sale. How clever. http://tinyurl.com/4pud44 Calculating the true popularity of Vista is like the old commercial that asked "how many licks does it take to get to the center of a Tootsie Pop?" Indeed, the world may never know.
Waethorn
on Apr 30, 2008
"In effect, an XP sale will be counted as a Vista sale. How clever." Actually it's how the program has always worked. The customers GETS Windows Vista, but also gets downgrade license rights to go to the previous OS. They are paying for 1 client license, and are only licensed to use 1 installation of Windows, so that means they're not permitted to dual-boot XP & Vista. In actuality, if they utilize their downgrade rights, they aren't allowed to use Vista at all, until they remove Windows XP and upgrade back to the current version. Downgrade licensing is only available for business client OS versions though (ie. Vista Business or Ultimate - Vista Enterprise customers already get that option because it's part of Software Assurance, which is the same program that gives them Enterprise).

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