Gartner: Windows Phone Sales Fell in Q3 2011

Windows Phone may have settled into a comfortable niche with developers, who recently rated the platform third behind iOS and Android, but ahead of Blackberry. But the market researchers at Gartner say Windows Phone still has a ways to go with the audience that matters most: Customers. And in the third quarter of 2011, sales of the platform weren't just flat, they were down from the same quarter one year previous.

According to Gartner, Windows Phone accounted for 1.5 percent of the market for smart phone OSes, behind Android (52.5 percent), Symbian (16.9), iOS (15), Blackberry (11), and Bada (2.2). But it was well ahead of Others (.9 percent). That's down from the 2.5 percent of the market it controlled in the same quarter one year before.

I assume customers were simply waiting for the release of Windows Phone 7.5. Come on, you know that's the type of excuse Apple fans use. In fact, Gartner actually said as much:

"Android benefited from more mass-market offerings, a weaker competitive environment and the lack of exciting new products on alternative operating systems such as Windows Phone 7 and RIM," Gartner analyst Roberta Cozza said. "[And] Apple's iOS market share suffered from delayed purchases as consumers waited for the new iPhone."

But seriously, folks.

Windows Phone isn't exactly setting the world on fire. And it's unclear whether solid-but-not-legendary new devices from Samsung, HTC, and, eventually, Nokia can change that. Oddly, the best chance Windows Phone has going forward may very well be with Windows 8. And that's because, should Microsoft's next desktop OS really take off, customers may want to get something very similar on their phones as well. We'll see. Certainly, Windows 8's presumed success isn't a lock either. And I'll have more to say about that later today.

Discuss this Article 11

t113598
on Nov 15, 2011
As an owner of a Samsung Focus v1.4 it'd be hard for me to recommend anyone get a Windows Phone. I don't have Mango. It makes little difference to me whether it's Microsoft's fault or Samsung's fault or AT&T's fault. I'm childishly frustrated!
BananaJr
on Nov 15, 2011
I think Microsoft made a huge mistake in branding. The Xbox sells very well and connects to the consumer. Windows Mobile was tolerated but most gave up on it due to the pen, complex interface for a small screen and the limited battery life. Windows Phone is seen largely as a next generation Windows Mobile device which it isn't and none of the kids I know associate Windows Phone with the Xbox they use. They want an iPhone. I don't know if the name is right but Xphone would have gone a long way towards defining what the phone is and breaking the ties to what it is not. Windows Phone should have been the update to WIndows Mobile and marketed as the business phone competing directly with the Blackberry.
yoshipod (not verified)
on Nov 15, 2011
"I assume customers were simply waiting for the release of Windows Phone 7.5. Come on, you know that's the type of excuse Apple fans use." There is a real and measurable effect of those who wait for the newest iPhone before purchasing it as there is only one new model per year. Few wait for an OS Update, since that can simply be downloaded at a later date. Since there are many different WP7 phones to choose from, with new ones coming out all the time, that hardly seems like a major factor in sales decreases. Nice try though.
17thMustang
on Nov 15, 2011
Since Windows 7 came out to rave reviews, casting off the perceived failure of Vista, outselling everything else and giving its customers a mature and slickproduct, I have wanted more of this. Now we have Windows Phone 7.5. For a phone to be associated with the modern and powerful OS surely can't do it any harm. I wouldn't have minded if they called it Microsoft Phone 7. That has a nice ring to it, (sorry..) Xphone, great idea but it sounds like an ex-parrot, nailed to its perch etc. Yes it has been out a year now, but I feel this is when this system will turn a corner Android is a bit wild and wooly and even the iphone OS is starting to look a little childish. Good yes, but we can do better. This is a new beginning in a way, now its being promoted and issues addressed and its being made by several manufacturers at so many different levels of pricing. This coming year, I feel, is where things will change. Still, I will be glad to get mine when it turns up in the next day or two. See, I haven't got mine yet, but I feel like a kid on Christmas Eve! Everything is all set for it .. and I might even buy one of Paul's books :-)
ChrisTX
on Nov 15, 2011
"There is a real and measurable effect of those who wait for the newest iPhone before purchasing it as there is only one new model per year. Few wait for an OS Update, since that can simply be downloaded at a later date. Since there are many different WP7 phones to choose from, with new ones coming out all the time, that hardly seems like a major factor in sales decreases." That is true in general, but not here. Devices with Mango installed deliver significantly more features (ie front facing camera, proper tethering, etc etc) that non-Mango devices don't have. I can only speak for myself here, but I did wait until the HTC Titan came out rather than buying a "first wave" WP7. (I live in the EU, so it's already available for a month).
yoshipod (not verified)
on Nov 15, 2011
@ Chris P. Can't older devices run Mango and get many of those features? I certainly get it that hardware features, like a front facing camera have the be there, but isn't tethering a software issue? New hardware is always better and people do wait for it, but with dozens of models out there and more coming each month, its really not in the same league a single hardware release once per year. Three months from now, you can have people waiting to buy the "next" WP7 device from HTC or Nokia, or whomever.
jrjones
on Nov 15, 2011
Doesn't any blame for this lie with the phone carriers themselves? I just switched to Verizon in July 2010. I'm not eligible for upgrade for another few months, and the only WP7 phone that Verizon has, to my knowledge, is the HTC Trophy. I do want to ditch my Droid Incredible (which has been serviceable but the low memory issues are bugging the heck out of me) and go WP7, but I'd like to get a newer device than the Trophy. The Nokia Lumia 800 looks great, but no American carrier has it as of yet. Meanwhile, it seems like a new Android model is released every month or so by one or more American carriers. So how are prospective WP7 customers supposed to buy something that the carriers don't offer? And I don't think branding is the issue at all. I firmly believe it's a lack of choice in devices from the major carriers. And not everyone has pockets deep enough for early termination fees or full-price phones with no contracts.
techdribble
on Nov 15, 2011
Compared to the amount of new android phones being pumped out the number of WP7 handsets seems limited. I recently updated my phone yet my carrier here in Australia only carried 3 WP7 handsets and these are models that have been around for a while compared to about 12 different android phones. The other kicker was that a phone like the HTC HD7 was only available on a plan that $20/month more expensive than the Samsung Galaxy S II which was the phone I settled on.
Mustang17
on Nov 16, 2011
Have to agree with you there JR Jones, here it was quite disheartning not seeing Windows phones being pushed by the local retailers or carriers. Well maybe a one or two sitting in a dusty corner.. Now however its different, mabye because Christmas is coming and Mango is out, and Nokia have got involved. They are planning to do something to an apartment block in London on the 28th and of course there is the phones release in London today. Its all happening now.
ChrisTX
on Nov 16, 2011
@yoshipod Tethering isn't supported on all pre-Mango handset devices. Then, no, there aren't always new WP7 devices being released. http://en.wikipedia.org/wiki/List_of_Windows_Phone_devices Notice something? There's a major hole between January 2011 and September 2011. Exactly the reason why I opted to wait. Also, front camera and better CPU aren't all, Mango phones also ship with more sensors than initial wave ones.
PedroR
on Nov 16, 2011
How the hell did Windows Phone sales decreased in comparison with the 3rd quarter 2010? Sales of windows phone started on the 4th quarter!

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