Microsoft Formally Kills Zune Hardware

Microsoft this week revealed that it will no longer manufacture Zune hardware. But that announcement is a formality: As my sources at the software giant told me long ago, Microsoft disbanded the Zune hardware team just days after they completed work on the Zune HD in mid-2009 and have never intended to make another Zune device. Furthermore, Microsoft began laying plans for the dissolution of the Zune brand at that time as well.

But you know this, I hope. I've been discussing it for over a year on the Windows Weekly podcast and mentioning it liberally in my articles and blog posts here on the SuperSite for Windows.

In any event, Microsoft this week made it official with a note on its Zune web site.

"Going forward, Windows Phone will be the focus of our mobile music and video strategy, and that we will no longer be producing Zune players," the note reads. "Your device will continue to work with Zune services just as it does today. And we will continue to honor the warranties of all devices for both current owners and those who buy our very last devices."

OK, that's straightforward enough. But what about Zune as a brand? I've received a lot of pushback from readers and listeners about my assertion that Microsoft is killing the brand as well. But that's what's happening. The big questions, I suppose, are timing ("when?") and what brand Microsoft will use to replace Zune ("what?").

As to the latter, my educated guess--and it is a guess because, last I heard, the decision wasn't final--is that Microsoft will use the Xbox and Xbox LIVE brands to promote the former Zune services in the future. (And I think we can expect those services to simply continue forward.) Personally, I'd like to see Microsoft keep the Zune brand: It's a great name, and has a great logo. But I do concede that Zune has the stink of death about it, so I understand the decision.

As to the timing, the transition seems to be occurring now. I received an email from Microsoft about the "new" Zune Music Pass--which I previously discussed in Zune Pass Changes, Heads to Canada--yesterday, and the Xbox logo and imagery is as prominent as the Zune stuff in that email. And Microsoft is starting to promote the notion of "Zune + Xbox = Free TV" on the Xbox 360 console in sort of prelude, I think, to the coming IP-based Xbox TV stuff.

Overall, I keep coming back to the same two things. I'd like to see Microsoft keep the Zune brand. But I'm hearing that they will not.

Discuss this Article 11

argraphics
on Oct 4, 2011
WHat is ZUNE? Never heard of it. Never seen it????
mcwilliams132
on Oct 4, 2011
Here's to hoping my Zune 120 and my family's two 16gb HDand 32gb HD keep running long into the future.
bradwestness
on Oct 4, 2011
It's a shame, because the Zune software and devices are so good. Obviously a lot of that design and functionality has been transitioned to Windows Phone, but it's just a shame because (as you said) Zune is a good name and had good branding behind it. I feel like they just never advertised it enough. I think I saw one TV commercial for the Zune ever, back when version 3 of the software was released. Comparatively, I have seen roughly 6 million ads for iPod/iTunes since that time, and even several thousand Windows Phone ads. It's not going to do any better as a service if they just rename it and then continue to not promote it. In fact it kind of feeds into the reason people are slow to adopt a lot of Microsoft services, they tend to announce them as the next big thing, only they never really get behind them and shut them down if they don't magically set the world on fire.
nsu300zx
on Oct 4, 2011
With all the money that Microsoft has, one would have thought that they would have advertised the hell out of this thing. That's why no one knows of it.
ogman
on Oct 4, 2011
While you are correct that this is not unexpected, it's disappointing. Microsoft seems to be dangerously narrowing the product line. A customer who does not care for the Xbox or Windows phone now finds themselves looking for another company to meet their music solution needs. Meanwhile, early perception is that Windows 8 is a tablet focused OS, with Microsoft moving late into an already well established tablet market. Add to all of this the terrible marketing efforts of Microsoft over the past few years (Zune especially) and I can understand a lot of the grumbling about Ballmer's leadership of the company.
MikeM132
on Oct 4, 2011
I have used Napster (the legal one) and Rhapsody (for several years). I have recently tried Zune Music Service (or whatever you are now supposed to call it). I find that the songs appear in my Windows 7 WMP like anything else. They sync via WMP to my Sansa Clip. The DRM stuff plays fine, too. I have both Windows Phone and Zune HD, and like the music on those with the Zune Software. However, it appears that either I am really lucky or other "Playsforsure" type players can also use the Zune subscription service, so losing the Zune HD or other Zune hardware is not the end of the world. Zune Music integration with their Marketplace and Smart DJ, etc. "over the air" is like nothing else on the market I've tried. Does not cost any more than Rhapsody and I can get songs "on impulse" while out somewhere--at least on the phone (or via WiFi on Zune HD).
ianaldrighetti
on Oct 4, 2011
Seriously?! This doesn't make me very happy... I hope they plan on sticking Windows Phone 7 minus the phone part on hardware or something, because I don't want to buy an iPod. I have had two Zune's, the Zune 8GB and the HD, and I love them, but no one else does -- well, very few. Great job, Microsoft -.-'
jswanitz
on Oct 4, 2011
What a shame that Zune never took off. It is a superior MP3 device, and the Marketplace is first rate. Good to hear the Marketplace isn't going anywhere, though I never suspected it would go away. So much is tied to it now, and that is good. As another poster said, here is to hoping the 3 HD's in our family, last a long time.
jfreiman
on Oct 4, 2011
It's too bad that MS is pushing MP3 users to the Windows Phone platform. My neice and nephew are too young/not allowed to have phones, but use their Zunes and families ZunePass for they music. Taking away an MP3 only option is going to push new younger users to Apple and may not return to Windows Phone and/or Windows. MS should have come out with a less expensive Zune HD alternative for the above market.
LemonSaucy
on Oct 4, 2011
IMHO, Microsoft made a good effort on the hardware and software side of Zune, but were lame about promoting it. In Canada, you'd barely know it even existed. I don't think I saw or heard a single media spot on the device. It's as if it never existed. If they had promoted it it might have sold, but the promotion wasn't there. I bet most Canadians wouldn't know what "Zune" is if I asked them. Somewhere in the back rooms, I bet, there was the decision to create and sell Zune solely to preclude Apple getting charged by the gov't for monopolizing. Microsoft owns a lot of Apple stock and it would be in Microsoft's interest to see iPod continue to do well. So build Zune, dont promote it, voila Apple iPod has "competition", no charges from the gov't, everyone makes money.
bdegrande
on Oct 4, 2011
This I think bodes very bad for Microsoft's tablet strategy. The Zune had both solid hardware and software, but got to market too late to make an impact. The decision to use Windows 8 as the tablet operating system will have the same result. Microsoft could have used Windows Phone, a good mobile OS, and had tablets out NOW. Whether you think Windows 8 is a good OS for tablets (I don't) the one thing that it guarantees is that it will be very late to a competition with iOS, Amazpn, Android, etc. They should have learned from the Zune,

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