Google Throws Down the Gauntlet, Kills EAS Support

Google just declared war on Microsoft

There’s posturing and then there’s outright war. And make no mistake, Google just declared war on Microsoft.

In what appears to be an innocuous post to the Office Google Blog—it’s called Winter cleaning, for crying out loud—Google VP of engineering Venkat Panchapakesan—revealed that Google will be killing off its support of Exchange ActiveSync (EAS) for individuals. Google currently used EAS to sync Gmail-based email and contacts, and Google Calendar-based calendars to mobile devices, including iPhone/iPad, Windows 8 and Windows Phone, and even devices based on Android.

Oddly, Google will continue providing EAS for paid customers on Google Apps, as well as government and education customers. And it will allow devices that are already configured for EAS to continue working. So this begs the question … if you’re going to continue supporting EAS for millions of users, why cut of EAS support for millions of other users?

Because Google is declaring war on Microsoft.

Yes, yes. This move will harm users more than Microsoft—it reminds me of Apple’s stupid decision to replace Google Maps with Apple Maps on the iPhone before the latter was even close to ready—but the real target here, of course, is Microsoft.

Today, Microsoft lists Google as a licensee of EAS, a protocol it established to provide push, over-the-air (OTA) to Exchange Server-based mail, contacts, calendars, and tasks. Companies like Google don’t use Exchange Server, of course. Instead they modify their own servers to “speak” the language of the EAS protocol so that they can interoperate with EAS-compatible clients. And in today’s world of smart phones, tablets, and other mobile devices, that’s just about all of them.

EAS is what we call a de facto standard because everyone uses it. Google’s own Android handsets and tablets, Apple’s iPhones and iPads, and Microsoft’s Windows Phone and Windows 8/RT platforms all speak EAS. So connecting these clients to any EAS-compatible server or service is simple: All you need is your email address and password, usually. For this reason, it’s very easy for users of Gmail and Google Calendar to configure their Google account on any of the aforementioned devices.

But Google is ceasing support of EAS for individuals. Here’s how they worded this decision.

“Google Sync was designed to allow access to Google Mail, Calendar and Contacts via the Microsoft Exchange ActiveSync protocol,” Panchapakesan writes. “With the recent launch of CardDAV, Google now offers similar access via IMAP, CalDAV and CardDAV, making it possible to build a seamless sync experience using open protocols … In addition to Google Sync, we’re discontinuing Google Calendar Sync on December 14, 2012.” IMAP and CardDAV? Seriously?

So here’s the thing. Google will obviously continue support its own services on Android, its own mobile system. And it will continue supporting these services on iOS (iPhone, iPad), the second most popular mobile platform, as evidenced by the recent (and pretty amazing) release of the new Gmail app for iPhone and iPad. What they won’t be supporting, in any elegant fashion, is Windows 8/RT or Windows Phone.

Google just declared war on Microsoft. And they’re hitting Microsoft right in its weak underbelly, the company’s currently weak position in mobile platforms. Google has so many users of its services that this move, combined with recent news that Google will not be developing more mobile apps for Windows 8/RT and Windows Phone, could very well have an adverse effect on Windows 8, RT, and Windows Phone adoptions. That is, many users will simply ignore these platforms because of the lack of Google solutions. Google is kicking Microsoft where it hurts.

Microsoft: You just got Scroogled.

 

Note: I suspect there will be different ways to connect Gmail and Google Calendar to Windows 8/RT and Windows Phone going forward. And yes, I’d like to document the choices there. If you have any thoughts or advice about these choices, please do let me know.

Discuss this Article 70

PBC
on Dec 14, 2012

I might be in the minority, but I set up all my client's iOS devices using the stock mail client since it integrates better with the OS including calendar and contacts than 3rd party clients even though the new gmail app is nice. I feel that users know and are comfortable with using one mail client rather than multiple clients. I'm not sure its a complete war on Microsoft, but I think Microsoft needs to:
1- Build a much better mail app for Android and build one for iOS
2- Promote live for your domain
3- Allow Android and Apple users to use EAS on the default mail clients for full push email and wireless sync.

I think MS can start to capture the power user and the SMB market by pointing things like this out that are important to the right user.

I know that i'd move some of my clients that use the paid Google apps, to services like Office 365.

bathswana
on Dec 14, 2012

I have been on the fence - should I upgrade my Android Gingerbread phone (owned 2 years). OR

Should I switch to Windows Phone 8.

Google just made up my mind for me.

EFF YOU GOOGLE!!!

FinsUpDNC
on Dec 14, 2012

They are going to force gmail customers on iOS devices to use the GMAIL app on those devices (or try too) and use the web or similar on Windows device. Why? Ads! As more and more people use mobile devices to connect to their e-mail, fewer people are seeing those ad's on the right side of the screen when on gmail.com. Not just the actual ad's, but the ability to track your e-mails, and skim them like they do now. They are an advertising company, and they need information to sell to advertisers. The reason they are keeping EAS for paid customers is that you already have no ad's. When you deal with an advertising company that makes great technology, they own you. That was the reason I never ran to the Google ecosystem to begin with.

davidwcdeane
on Dec 14, 2012

I think this is spot on.

mog0
on Dec 17, 2012

Unfortunately my old ISP offloaded my account to Google so I effectively have a gmail account. I don't use it for anything important (that's what my live.com account is for) but give it to lots of companies I don't trust enough to give them my main account.
This has given me the push to finally get around to transferring things to an alias account on outlook.com and get away from Google.

johnwbaxter
on Dec 18, 2012

You should find that your ISP outsourced their email to Google as a paid (by the ISP) service. It's likely the case that EAS will continue to be configurable on devices going forward. If enough of your fellow ISP customers call and ask, the ISP will put up an FAQ item (or whatever serves that function there) to cut down phone support costs.

[In my case, the ISP twice removed that outsourced their email to Google did what I said...I log in as user@oldispdomain at the GMail login page. Except I don't...I wasn't using the account except for testing...it is now set to forward just in case I don't want to toss it out.]

--John

dave
on Dec 14, 2012

Licencing EAS costs per seat, I would think. Obviously the terms of the licence are confidential... but Google has nothing to loose and money to save. Perhaps MS could counter them with an offer to licence EAS for free to solve this problem?

rhermsen
on Dec 14, 2012

I'm so curious to see if the blogosphere wil chastise scroogle like they did apple for bringing maps to iOS. And curious about MS response. Can't this be considered as an anticompetitive action?

rbgaynor
on Dec 17, 2012

"Can't this be considered as an anticompetitive action?"

I don't see how, Google supports open standards for accessing their services.

rhermsen
on Dec 14, 2012

Is this just an insult or are they considering WP8 as a viable upstart and want to cut of some air to it?

FinsUpDNC
on Dec 14, 2012

I have argued for a while(though usually no one listens :)) that a lot of Androids popularity was based on being the only viable alternative to the iPhone. I don't think Microsoft needs to go after iPhone users, but they can go after Android users. All studies show that Android users are a lot less invested in their OS. They don't spend nearly as much in the store as Apple users do. These users can switch to a new device much easier. You also have two of Androids biggest handset makers making winphone8 devices.

meelahi
on Dec 14, 2012

How will his affect Windows RT users is what I want to know, cause that's a place that can actually shape the outcome of this battle.

borninpa
on Dec 14, 2012

I have the HTC 8x. Great hardware. WP8 is very nice. THe lack of google availability is going to kill this platform. I get free turn by turn navigation on android and (as of yesterday) IOS via google maps. On HTC 8x with verizon, I have to pay for inferior Verizon turn by turn navigation. Hello?... I Have had this for free for the past couple years on my Android phone. I am not paying for a crappy mapping service. MS needs to get with the program and provide something on these devices that works and is included. IT is a power app that people expect to be included. I will be moving back to Android or IOS soon and it is a shame because the HTC 8x really is slick.

GoodThings2Life
on Dec 14, 2012

You don't have to waste money on Verizon Navigator. You can use the built-in Maps. You can use Google Maps via the gMaps application. You can use MetroTube as an excellent YouTube client, and MetroTalk as a fantastic Google Voice client. These applications pretty much eliminate the need for Google to make any apps, and I'm getting there will be a Mail app based on this news.

borninpa
on Dec 17, 2012

I'm talking about turn by turn. Not available on HTC 8x, except for the verizon paid version.

blakjedi
on Dec 14, 2012

Is Nokia maps nt available on htc?

reded23
on Dec 14, 2012

Should have got a Nokia ! Mapping, turn by turn, downloadable maps and augment reality app. is free and included....I switched from Verizon and actually have better service !

WPUser
on Dec 15, 2012

You have a WP8 device. They have Nokia Maps service. It's one of the best around. Why would you pay for Verizon maps when you have better maps than iOS and on par with Google's FOR FREE?

milky_cereal
on Dec 17, 2012

The problem here is with Verizon. On the 8X, they hobbled the built-in Bing maps app by not including turn-by-turn. On Verizon, if you require a fully featured mapping solution, you either need to go with the great but not as exciting 822, or buy one from the Marketplace. My friend just made the same decision, to go with the 822, even though the 8X is better in the specs department. He is very happy with the 822 though.

Hopefully the 920 will be available on Verizon soon. Or, you'll have to switch to AT&T.

MarcSilverTriple
on Dec 14, 2012

I'm just curious how this non support of Win8/WinRT and removal of EAS protocol could be potentially turning against Google as they are clearly (and more an more) on monopoly situation on the mobility side of the market...

jonnyv
on Dec 14, 2012

FINS brings up a great point about licensing costs.

Hmmm. MS puts out commercial about being "SCROOGLED" then they have no right to complain when Google cuts them off at the knees. Good business in my book.

I don't know squat about Windows Phones, but do they not support Cal/CardDev? Seems to work just fine on my IOS device for email. They are standards after all. If your Windows Phone doesn't support standards then why would I want to use it at all?

I love my Google apps account, and my IOS devices. I hate to say it, but I think MS already missed the boat on mobile. I respect them for trying but I don't see it working for them anytime soon. Stick to what they do well... ENTERPRISE & Xbox.

davidwcdeane
on Dec 14, 2012

Just for clarity, Surface and WP8 users will still be able to set up their gmail account on their devices but, because it will be imap it won't push? Will real time calendar sync happen? I'm just trying to figure out what's at stake for the average user?

scuttlemonkey
on Dec 14, 2012

So, I don't get it. What's wrong with IMAP and CardDAV? Is this an inferior solution?

All things being equal, moving from a proprietary protocol to an open one should be a win for everyone (besides Microsoft, of course).

NetLogic
on Dec 14, 2012

Google is dead to me since 2008. I have not used a single Google service since 2008, except the web links to YouTube videos.

Those poor idiots at Google thinks that they can beat MS, but the reality is way different. Google has virtually zero presence in Enterprise. They may sell few under $200 tablets for time being and some malware infected andorids, but that time is running out soon.

There are better solutions out there for every Google products.

Google apps is a joke, and Outlook.com is simply the best out there. Nokia maps is excellent in WP8 platform. This is the right time to dump all Google products.

ian.berg
on Dec 14, 2012

Wow, good thing the only Google service I rely on is Reader.

SteveCr48
on Dec 14, 2012

Yea, but don't hold your breath @ian.berg. Read this: http://googlesystem.blogspot.com/2012/12/google-reader-constantly-on-cho...

dogfish54
on Dec 14, 2012

@borninpa - the Lumia 920, 820, 810 and 822 have free turn-by-turn and the option to download all the maps for offline use. This should have been pointed out to you when you bought the 8X.

WPUser
on Dec 15, 2012

ALL WP8 devices have access to Nokia maps.

borninpa
on Dec 17, 2012

That is incorrect. NOt all Windows WP8 devices have access to the Nokia maps. Not the HTC 8x with Verizon.

borninpa
on Dec 17, 2012

@dogfish54 They probably should but I bought mine online with the recommendation of Paul Thurrott. I am not complaining, the hardware of the HTC 8x is amazing. I really love it. It is just lame that you can buy such a great smartphone device and not get turn by turn when it is now offered on all android/IOS devices. But really, it is the lack of the Google Turn by Turn maps/directions that really hurts the most.

Argumon
on Dec 14, 2012

EAS is yesterdays standard, Google just got rid of some proprietary legacy interfaces. It is a shame that MS does not support standard interfaces for calendar and contact sync.

scuttlemonkey
on Dec 14, 2012

If I follow the conversation, the only people who will be hurt by this are the 2% of smartphone users who use Windows Phones, and of those only the ones that use gmail. So MS gets forced to support some open protocols which is a good thing, right? Anyone want to articulate why this is bad???

FinsUpDNC
on Dec 14, 2012

EAS in an exchange environment runs circles around calDAV. When you are dealing with free/busy, shared calendars, and having others as "delegates" no other standard out there works like it. I also don't want to hear from any company using imap, that EAS is outdated.

-V-
on Dec 14, 2012

I agree. I don't see what all the fuss is all about. I mean with Google introducing CardDAV and CalDav, they can pretty much offer the same service with the IMAP protocol instead.

GoodThings2Life
on Dec 14, 2012

EAS is the de facto standard for many email systems, actually, and is an extremely secure and modern standard. It's also very "open" and well documented. It can be licensed by anyone who wants it. Meanwhile, Google mangles IMAP (and probably cardDAV and calDAV too, I suspect), and all of the protocols are pathetic in comparison to the EAS feature-set.

Brian
on Dec 15, 2012

Stop with the Google propaganda, please.

Google also eliminated SyncML, which is an open standard.

Exchange ActiveSync is a vastly superior user experience to IMAP, which is insecure and drains battery. If Google wants to worship at the phony cult of "openness" (ironic, given that it designs most of its services to break on Windows Phone) at the expense of usability, have at it. It just gives Microsoft a larger opportunity to win users for its own online services across all the major platforms -- iOS, Android, Windows Phone, Windows 7/8, Mac OS and BlackBerry alike.

SteveCr48
on Dec 14, 2012

According to the Google Operation System blog (http://googlesystem.blogspot.com/), if mobile/device users want push notifications, they'll have to use Google's apps. Here's what he says:

"While Android owners aren't affected, those who use iPhones, Windows Phones and other mobile devices will have to rely on IMAP, CalDAV and CardDAV. Sure, they are standard protocols, Google doesn't have to pay licensing fees, but Google's implementation doesn't support push. If Apple's iCloud, Yahoo Mail and AOL Mail have push support, why can't Google add it? The Gmail app for iOS has push notifications, but some people might like to use the standard mail client."

Brian
on Dec 15, 2012

ROFL! This is Google's equivalent of Apple Maps.

Who is going to want an e-mail and calendar account that doesn't support push? This isn't 1999.

shark47
on Dec 14, 2012

You better start looking for a new company to write about, Paul. Looks like you're predicting the death of Windows as well.

pthurrott
on Dec 14, 2012

If I got a dollar every time someone told me *that*, I could retire today.

Alex Alexzander
on Dec 14, 2012

I recently switched from a Galaxy S3 to the Lumia 920 and I switched from Google GMail and calendar, etc. to Outlook.com as a result. This won't affect me at all. Personally, I think Google is being ridiculous. These days my personal email is for receipts from Amazon and things like that. Friends contact me through SMS or social sites. I can easily switch my email without it really affecting anything, and I would bet most people are like me these days.

bluvg
on Dec 14, 2012

And what about Android users connecting to Exchange?

InlineV
on Dec 14, 2012

Actually, this could be a really good thing for Microsoft or Google. They aren't discontinuing EAS support, they have actually expanded it. By removing built-in support for EAS, they are forcing businesses to subscribe to the Google Apps Device Management service so that their end users who have Android phones will be able to synchronize with an Enterprise managed Microsoft Exchange server. Ironically, the Google Mobile Device Management service uses EAS for device management so that you can manage all devices that support EAS including Windows Phone. By grand fathering this in, they won't piss off the existing user base that does have EAS configured on their Android phones but you will hold all net new activations hostage unless the business subscribes to Google Apps. In my opinion, the EAS connector may be the API that made BYOD even remotely feasible. Without Exchange email, contacts and calendar on your iPhone, iPad or Android device, they are largely worthless for business. Google is counting on their market share and pressure from end users to blackmail companies into subscribing to their Mobile Device Management service but it is a ballsy move when you start messing with Exchange mail access. I think this is going to backfire on them. Most corporations won't officially support Android as it is. I don't think that their market share will be enough when you consider the insult to injury from this tactic.

InlineV
on Dec 14, 2012

If anything, EAS is the best there is. Google is just trying to blackmail businesses into using their Mobile Device Management service by discontinuing built-in support for EAS. Ironically, they are using EAS as the foundation for Google Apps Device Management. They are trying to use their market share to force the issue but I think it will backfire on them. You just don't mess with people's Exchange mail. This would be a good way to loop themselves OUT of the Enterprise.

BuddhaLite
on Dec 14, 2012

So some articles are saying that existing users aren't effected. Is this true? If not it's a big FU by Google. Yes there's alternatives but I don't really want to have to switch my wife to a new email account after getting her on the WP8 bandwagon.

mod6538
on Dec 15, 2012

I believe, they said that configured devices will continue to work... so existing users configuring a new device are screwed.

MikeGalos
on Dec 14, 2012

It's amazing the conspiriacy theories that show up.

How's this for a simpler answer - Google just missed their projected numbers and their investors are starting to ask them questions like "Why are you paying a licensing fee for a feature that makes us no money and whose purpose is to let people use our products with their own programs that don't show our ads"

Funny how they're keeping EAS in place for paid users and have a substitute for people using THEIR programs. Sure sounds like their investors are starting to notice Google's revenue stream is still a "one trick pony" and with the lack of display ad revenue in the mobile space that pony's getting lame/

GoodThings2Life
on Dec 14, 2012

Google claiming to use IMAP because it's an "open" standard is total BS considering how they mangle the hell out of it to make it work how they want. I have no doubt their cardDAV and calDAV implementations are no different.

But now that they're the dominant smartphone and soon to be the dominant tablet platforms, I'd argue this is extremely anti-competitive. They blatantly steal everyone's ideas to built Android, and turn around and deny those companies access to their services. It's as if they're blatantly copying Microsoft's 1990's playbook, lol.

robertwigley
on Dec 14, 2012

Personally, I say Scroogle! Been planning on leaving Gmail to move to Outlook.com anyway, for a myriad of reasons. This just means that plans will be accelerated now. More fool them. No matter what the press and/or bloggers say, MS is still 'King of the Hill' for anything enterprise based and this move could well be the start of Googles downfall.

sege122
on Dec 14, 2012

There is an emotional reaction to this from me. Not for the first time. Every so often some company comes along and you think they are going to do things differently. Then they do some things that irritate you. Then they do annoying things and finally you wake up and realise they are playing the same games as everyone else.

The walled garden of services like AOL etc was disrupted by the Internet. Now we have matured to the walled gardens of ecosystems where you have to choose again. Google is heading down the well worn trail of becoming less cool. This is even more deadly than loosing market share because cool has been a component of their rise.

Most consumers wont notice. They will buy an android mobile and sign on with a Google account. They will only notice if they ever want to leave the garden.

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