Is There Still Room for Blackberry and Windows Phone?

It's possible the smart phone market has already been settled
Reuters

There used to be two major players in the smart phone industry, Nokia, which dominated the world outside of the United States (probably outside of North America), and RIM, which was dominated here in the US. Today, both Nokia and RIM are circling the drain. Now there are two major players again, Android and iPhone. Does this leave any room for rival platforms at all?

There are only two that could matter: RIM Blackberry and Microsoft’s Windows Phone.

I wrote off RIM a year ago and don’t think anything has changed since then. In fact, it’s arguably worse: RIM still hasn’t shipped the Blackberry 10 system we were waiting for back in 2011. But for some reason, there’s a bit of interest in Blackberry 10 currently, and leaked images of the first BB10 handset are notably popular.

I can’t understand why anyone cares, and I suspect that this is in fact trumped-up tech blogosphere goonerism at work, and not actual consumer interest. Blackberry’s share of the market has been on a downward slide for years and it shows no sign of reversing. I don’t honestly think that BB10, no matter how good it may be, will change a thing.

And that’s a problem because this is an issue that also affects Windows Phone.

I love Windows Phone. Always have. But it suffers from the same exact problems as Blackberry. Low consumer interest. And an absolutely baffling lack of support from the parent company with months of silence followed by bizarre pronouncements that never come to pass, and a weird insistence that if they just build it, users will come.

The users are not coming, guys. So far.

There was that Microsoft assertion about Windows Phone 8 doing about “four times” as well during its launch period as its predecessor, of course. And while I’ll half-heartedly mention the joke question about what’s four times zero, I will say more seriously that this figure probably says more about Windows Phone 7 than it does about the current product.

And as we discussed last week, the market researchers who once predicted a heady, iPhone-tying second place finish for Windows Phone by 2015 have scaled back their predictions somewhat dramatically. According to IDC, there are only two smart phone platforms that matter today: Android, with 68 percent of the market, and iPhone, with 19 percent. And in 2016, there will be … wait for it… only two smart phone platforms that matter today: Android, with 64 percent of the market, and iPhone, with 19 percent.

Granted, IDC sees Windows Phone (2.6 percent today, up to 11 percent in 2016) as establishing itself as a weak third platform, while Blackberry stagnates at ~4 percent. But the fact remains that ~85 percent of the market—a monopoly sized figure—is Android and iPhone. Today and in the future.

And that’s a problem.

It’s a problem because it means that developers have a clear platforms to target and clear platforms to skip. It’s a problem because users have two excellent choices that make sense across the board—devices, apps, hardware add-ons, media ecosystem, and so on—and two other choices that are excellent in some ways, yes, but very risky. It’s a problem because while carriers may want choice, their customers have already chosen.

It’s a problem.

You don’t have to be a student of history (or, I suppose, economics) to understand that consolidation is both natural and unavoidable. Back in the early days of the personal computing market, for example, there were any number of contenders—Apple, Atari, Commodore, Radio Shack, Texas Instruments, and many others—and the market naturally consolidated down to two, the PC and the Mac, a situation which, amazingly (or not) continues to this day, 30 years later.

The good news is that when you look at more recent personal computing markets, for smart phones and tablets, these are indeed new markets. Things can and will change, and quickly, and nothing is written in stone. The iPhone already surprised everyone by storming to the front from nowhere, and then Android surprised yet again by doing so even more emphatically, and even more quickly.

But don’t you just get the feeling that things are settling in on the smart phone side? That we’ve reached a point where this is just the way things are going to be? Windows Phone, like the Amiga in the early 1990s, is better than the competition in ways I find meaningful. But no one seems to be noticing. Just like the Amiga.

We’ll see what happens. RIM will deliver Blackberry 10 and one or more new phones and people and businesses either will or will not buy them. Windows Phone 8 will certainly perform better than its predecessors (not that that’s a high bar) but it remains to be seen whether it can ever really rise out of single digit usage and market share.

2013 is going to be a make or break year for both Blackberry and Windows Phone, I bet.

Discuss this Article 60

aras
on Dec 13, 2012

Paul, your commenting system spam filter keeps blocking legitimate comments. Can you look into this?

pthurrott
on Dec 13, 2012

What happens?

aras
on Dec 13, 2012

Getting message "Your submission has triggered the spam filter and will not be accepted."

I can't see any suspicious words in the comments in question and there are no URLs. Some sort of false positive...

ronmcmahon
on Dec 13, 2012

I purchased a personal Windows 7 phone when they first came out (2.5 years ago) and have been happy with it, but when my work Blackberry Bold died I decided to try an iPhone as its replacement.

My experience with using an iPhone after giving the WP a full tire-kicking has confirmed that Apple is repeatedly executing where MS is repeatedly failing. The problem is a vision thing along with the gulf between thinking like a user (Apple) and thinking that you need to be in the game that the other guy is in (MS). As long as you're just playing "me-too" you'll never win.

Microsoft hasn't shown itself to have the intestinal fortitude to stick with this fight, when the challenge bar is raised higher they simply quit (Zune player anyone, how about a WebTV, or a SPOT Watch?) Instead of having a vision of where it wants to be in 2, 5 and 10 years, Microsoft is simply throwing in a half-hearted effort to simply copy what Android and Apple are doing.

Apple has a vision of a world where my media is there for me...on my phone, or my iPad or on my TV (Apple TV) or even on my MacBook. It doesn't matter where it started, I can generally get to it or view it on any Apple device in my home or at work. It simply works, and it is simple to make work. Those who may criticize this have their eyes on the technology rather than the user's experience of the media.

Microsoft is so lost, and throwing a few devices out there in a half-hearted effort won't float to the future. The fix will only come from a refocusing of the company, to either truly and fully embrace a post-PC world (akin to the sea-change that came as a result of Bill Gate's famous Internet email of the mid 1990s) or to abandon this fight to Apple and Google and retrench and redefine itself as THE platform for secure, reliable and effective business computing (an area that Apple has generally abandoned.)

banksy
on Dec 13, 2012

It all comes down to developers. Developers, developers, developers. What's really limiting WP market share? Lack of apps, specifically the popular apps that already exist on iOS and Android. Without that cross-platform app support, I see customers staying away. The WP hardware and OS is good, on par with the others, but it's the lack of apps. Good apps. Popular apps. I can imagine the cost to software shops already developing for two platforms, where do the resources come for a third platform? Especially one with few users at this point? It's an uphill climb for MS, and I don't see it getting easier.

rx78
on Dec 13, 2012

@ronmcmahon
Although I do agree with general feeling that MS is a quitter, I have lots of issues with your post. Maybe 2.5 years ago WP was far behind iPone in user experience, today I often use both and don't see one be a huge upgrade over the other. They both pretty damn good phones, different but good. And MS vision today is also pretty sound, with consumer experience matching Apples. Last week I got "we miss you" email from Dropbox - all my stuff somehow ended up on Skydrive, without me making any decisions. Xbox is a center of my leaving room, was collecting dust just 2 years ago. Some people hate Win8, I upgraded all including desktop, nothing saved locally, all backed up synced and shared. If my PC catches fire, I can set up new under an hour, nothing lost, no worries. The whole Metro paradigm has a lot of sense, I'm not talking silly UI, its all about sharing core components and experiences on any device from phone to TV and anything in between. I would say Apple now a bit behind in the vision department, and will follow in the next couple years. May be, Apple will execute this vision better, and claim it as another wonder to its followers - but MS is an innovator right now, give them a credit. Messy and at times crazy, but innovator.

ronmcmahon
on Dec 14, 2012

@rx78
Innovator? Perhaps you should look up the definition because Microsoft is NOT innovating. Tweaking the ideas of others (such as the way the keyboard magnetically connects to the Surface tablet)

This is where I've seen real innovation from Microsoft over the years:

- Novel keyboard designs (I love my Office Keyboard, which is no longer supported)

- The original Surface PC of 2009

- WebTV

- SPOT Watches and related technology

- The Zune desktop software V2 and on

- Visual Studio

- HAL layer in Windows (I don't know who they may have copied, so I'll grant them this true innovation)

That is about it. (That I can recall on the spot, I welcome your additions). EVERYTHING else that they have done over their history has been a copy of or a tweaking of someone else's product.

This is not a criticism of Microsoft, rather it is simply a recognition of what the company is all about - taking other's ideas and improving on them in either an engineering or marketing manner.

Specific to Windows Phone, you've completely ignored my point about how the iPhone / iPad / iPod / iOS environment works so seamlessly together. The Windows Phone ecosystem does not. Sure, there is lots of promises that it WILL someday, but that is simply pure and raw Microsoft FUD (Fear, Uncertainty and Doubt), which is an old tool the company has used countless times in the past to freeze markets and cripple true innovation.

rx78
on Dec 14, 2012

"but that is simply pure and raw Microsoft FUD (Fear, Uncertainty and Doubt), which is an old tool the company has used countless times in the past to freeze markets and cripple true innovation."

Got it, no questions. You should've start with "windoz sucks" though to save time :)

ronmcmahon
on Dec 14, 2012

@rx78

Wow, I'm taken aback by your comment. You've quite misread me. I'm far from a Microsoft basher, if anything just the opposite. If I hated Microsoft or Windows, I'd simply ignore them, but I don't. I make my living with Microsoft products and have been developing software with Microsoft tools since 1980. (That's not a typo.)

I likely own a lot of Microsoft hardware and software that you've never even heard of or used, and I'll happily continue to purchase new Microsoft products for the rest of my life.

What I would hope you understand is that Microsoft's behaviour has not always been morally upright and that behaviour has hurt a lot of people and IT innovation in general.

As an organization, Microsoft is far better at copying than innovating, but they have had a limited number of cool innovations over the years.

The current environment is a perilous one for Microsoft, akin to the late 1980s with the move to GUIs from DOS. Microsoft masterfully (and illegally) played that transition to its great benefit.

I'm not convinced that the company can succeed a second time and emerge as the dominant computing force in the post-PC era. My bets are with Apple, as they have the collective technology, vision, popularity and execution that all of its competitors lack.

ShinyNugget
on Dec 14, 2012

My theory on the as yet low adoption rate of WP 7 & 8 is not the tech but MS's classic plan of entering an established market. Rarely do they create their own place in the consumer market. Doing so allows a company to define the market in question. Despite criticisms of "not innovating" recently Apple completely redefined the smartphone and created, yes created their own market for a product. There was essential ZERO consumer demand for smartphones before the iPhone.
As far as I can tell in the consumer space MS enters previously established markets. They then succeed by emulating the competition and/or integrating with other products like Windows. Their success in the gaming console space cannot be compared to competing in the smartphone sector. One of the reasons they succeeded even entering gaming late is people are willing to own more than one game console. Almost everyone I know owns at least 2, some combo of Wii/Xbox/PS3. So having a successful game console is "easier" for that reason, consumers will not necessarily purchase only one product in that market. Buying a product from one company doesn't nullify your ability to use and enjoy your product from the competition.
With Smartphones this isn't true, very few people own more than one active smartphone. Even more rare are those that own one from different ecosystems. So in order to be successful MS will have to convince a large number of users to switch from one walled garden to another and in doing so lose much of their investment in their current smartphone of choice. How much money does each of us have tied up in music and apps on our chosen device?
The other problem comes with the paradigm of "good enough". The theory goes that once the number of choices reaches the point a user's needs are met no other choices are necessary and are summarily dismissed. iOS and Android are good enough to meet the needs of nearly every potential smartphone consumer. Add to that the amount of time both were allowed to establish market and more importantly mindshare with consumers and it makes newcomers to the market far less likely to succeed. The fact is in order to meet with future consumer product success MS needs to move nearly 2x as fast to market with products as they are now. They waited over 3 years to release a smartphone product after iPhone was released. By then Apple was on its 4th version. Surface didn't hit market until over 2 years after the iPad was on the scene and on it's 5th version! The amount of time it is taking MS to enter markets is allowing their competition to define that parameters of the market and the expectations of consumers. That can't continue if MS will ever be considered to have a successful product in the consumer space outside the PC and Xbox.

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