Credit where credit is due (Apple edition)

So I'm quick to point out flaws in Apple products, mostly because the rest of the world, including the tech and mainstream press, just gives them a pass. I have, however, had a few notable and positive Apple-related experiences in recent days. And they bear some discussion.

iPhone 2.1 software update. So far so good. I haven't dropped any calls since updating, yet, and my 3G experience has actually been noticeably better in a few places, which surprised me. Have they actually fixed this thing? I can't say yet, but I like what I see so far.

Genius. It's more "serendipitous" than "genius," but I like this iTunes 8 feature because it makes good playlists. Consider the act of manually rating all of your songs with 1 to 5 stars and then trying to create playlists out of that. In some cases, it works fine ("best songs by a certain group") but in others, it just falls on its face ("all 5 star rated songs, which will include songs by both Van Halen and new age pianist David Lanz in my case). Genius is fun and it adds a crucial feature iTunes has never had in any viable form: Music discovery.

iTunes 8. OK, Apple has slowly converted iTunes into a Windows Media Player clone over the years, but one thing they've finally gotten right in 8.0 is performance. iTunes has always been a dog in Windows, and it's still not up to WMP standards, but it is also much better than it was before.

Apple TV. I've had every digital media set-top box through my home recently and you know what? The Apple TV still beats them all. How is it possible that not a single Windows-oriented hardware maker has come even close? This is shameful. Adding to the shame: The Apple TV is something of a joke on the Apple side because it sells poorly. What the heck is wrong with people?

MobileMe. No, MobileMe still stinks, but at least now you can remove it. And if you do a clean install of iTunes 8 for the first time--get this--MobileMe isn't even installed. This proves that Apple at least occasionally listens to its customers. The best feature of MobileMe, then, is that you don't have to have it installed behind your back.

Discuss this Article 40

lotsamystuff
on Sep 16, 2008
Thanks, Paul. Much appreciated.
volwrath
on Sep 16, 2008
Apple TV?!? - Blech.. the 360 blows it away. Albeit the 360 is a wee bit noisy, it will basically play most any common format you throw at it. Once netflix instant watch hits the 360, it will really take the lead. You wonder what is wrong with people? I wonder why one would spend more money (it is conceivable to buy a 360 now for $199) for a set top box that is inferior to a 360. Oops gotta go play Halo
j4m3s0n79
on Sep 16, 2008
volwrath - QFT I just got a new elliptical trainer in my bedroom which of course meant I needed a TV which of course meant I needed a media extender for my dual cable card HTPC downstairs. I bought the arcade pack (thanks for the price cut MS) and used my HDD from my old xbox. 2 clicks and 8 digits later, I was streaming high def and workin up a sweat. I have had *0* problems with it and my xbox seems more quiet than my old one. When the new version of the xbox software comes out, netflix will also be added...man that is sweeet!
subzerohitman721
on Sep 16, 2008
Thanks for the update Paul. Now this takes the argument out that Paul is some partisan hack, just here to bash Apple. I just personally believe that some Mac users need to grow tougher skin. I guess since Windows users are frequent targets of criticism and ridicule, we're used to it. I just got around to updating my Fujitsu notebook including iTunes 8. The improvements are nice but no "Wow" factor. I really could do without the Genius feature, that I turned that off. In my opinion, iTunes 8 has become Apple Media Player for Windows. At least they cut the download package down from 77 MB in version 7.71 to 64 MB in version 8. I still think it needs more work to trim it down further, but any trimming of the bloat is appreciated. I'm glad that the new iPhone update is apparently working. I really feel bad for those iPhone 3G customers going from two months with a glitch prone phone that frequently dropped calls. Personally, I would have requested a refund and canceled the contract. No phone is worth two months of dropped calls and mediocre service. I'm actually quite interested in the Apple TV, but I have higher priorities. Perhaps in 2009?
mikegalos@msn.com
on Sep 16, 2008
I'll be interested to see how Paul compares iTunes' Genius with Zune's MixView. The not particularly Microsoft friendly (to say the least) Gizmodo actually said "Quite simply: MixView is what Apple should have done from the very beginning with Genius." in their "Microsoft Beats Apple's iTunes Genius with MixView" article at http://gizmodo.com/5050410/microsoft-beats-apples-itunes-genius-with-mix...
dgrisman
on Sep 16, 2008
If the 2.1 update fixed the dropped calls, then the network isn't the sole problem. My bet is the Infineon chipset; the manufacturing process doesn't seem stable as some have no problems and others have lots. Just like MobileMe, someone at Infinite Loop didn't want to hear "No, the chip is not ready". Notice how cautious RIM has been with the launch of their 3G Blackberry Bold. The US launch has been delayed several times. It seems the our friends to the north became the default technical/market trial, as the Bold was launched this summer in Canada by Rogers.
brandon.pope
on Sep 16, 2008
2.1 is good but my iPhone (Version 1) is still way slower, buggier, and overall less stable than before the App store. At that point it was jailbroken so it wasn't like 3rd party apps with stability is impossible. Sure, some of the jailbreak apps were slow and buggy, but at least it didn't effect the whole iPhone.
Ocean
on Sep 16, 2008
"MixView" If I were just getting started in digital music that might be a factor, but it's nowhere close enough to get me to thinking about migrating from an ecosystem I'm invested in. I like what MS is doing with its music service. Paul, I'd like to hear more about your Apple TV thoughts.
Ocean
on Sep 16, 2008
Actually, I'll just read the reviews that are already out there. :) http://www.winsupersite.com/reviews/appletv.asp http://www.winsupersite.com/reviews/appletv2.asp It's rated 4 (scary!) heads out of 5.
bettieblu
on Sep 16, 2008
"Apple TV?!? - Blech.. the 360 blows it away" You cant be serious? Take gaming out of the equation and focus on the media device. The 360 is LOUD, even the new 60gig model. Why do you think they are going to let you install a game on the HD? The Apple TV is silent. Heck the PS3 is silent compared to the 360 and Apple TV is more so than the PS3. Netflix, online service???? Have you tried it? Its OLD standard definition movies. Apple TV has 1000X the content that the 360 does. With NBC coming back its got every major broadcaster on board. It uses real money not points, so when you buy something on iTunes, you use money and you get what you want. On the 360 you must buy points to buy what you want. Apple TV probably use half the power or less than the 360. Apple TV has wireless N included. 360 wireless G at extra cost. Ever try streaming a .mp4 DVD movie over wireless G on a 360? I have, dont try it if you love the 360. I am seriously considering dumping cable and using OTA HD into a Mac Mini with iTunes or an Apple TV. I watch maybe 3-5 shows on TV? All of which I can get a season pass for off of iTunes. Zero commercials to skip through. ever. The money I would save yearly on cable alone would pay for 3 Apple TV's if I needed them.
Waethorn
on Sep 16, 2008
"Consider the act of manually rating all of your songs with 1 to 5 stars and then trying to create playlists out of that." Or, you know, you could just LISTEN to your favourite songs in WMP and let it auto-rate them according to number of plays.... "MobileMe still stinks, but at least now you can remove it." Uh huh.... I thought this article was called "Credit where credit is due". So Apple is continually screwing over customers, and yet they get applauded when they just do what everybody has already gotten right long before them.... How does that work again? Ok so that means on scale, now that they've "done the right thing" their credit should now be at zero. Here's a summary: 1) iPhwn $3G firmware update actually makes the iPhwn certainly, but maybe almost possibly usable. 2) "Genius" is about as smart as Sarah Palin is qualified. 3) iTunes 8 - "Maybe we'll get it as well-optimized as Windows Media Player on Windows, maybe we won't. But we don't care so long as our majority customer base doesn't buy our computers." - Steve Jobs at a shareholder meeting (to uproarious applause, no doubt) 4) Apple TV - "Looks like we have customer #2 after Uncle Stevie. Well, Mr. Thurrott, joke's on you!" - Apple CS rep 5) MobileMe stunk so bad, they couldn't make it stick to their own software. ....and losta actually applauds. Hardly article-worthy. "How is it possible that not a single Windows-oriented hardware maker has come even close?" I have yet to see any reviews on Tranquil's hardware....there are many niche hardware makers that make better products than Apple TV. Comparing it solely to HP's Media Center PC's and the sad case of Media Center Extenders from 3rd parties shows that you don't have a grasp on how big the market really is.
chuckb84
on Sep 16, 2008
I do truly appreciate the use of the phrase "the rest of the world, including the tech and mainstream press" rather than the shorthand, iC****, well, never mind, the change is appreciated! Agree about the AppleTV. Despite all things it won't do (no Bluray player, and thing isn't even a DVR), what it does, it does very well. The interface for movies has the typical Apple simplicity, and to my eyeballs the "HD" (even though it isn't really HD) is still better than the faux HD that Verizon On Demand supplies. All these set top boxes are starting to seem the same in one way: They all have the same content, more or less, and that is constrained by the content providers. The battle is for HD content and the smoothest user interface. AppleTV is in a tie with all the others for content and wins handily on UI. An underrated gadget, although I still think Apple either hasn't told us or hasn't figured out what they plan to do with this thing eventually...
mikegalos@msn.com
on Sep 16, 2008
After trying for as long as it's been out I still don't see the use for AppleTV. No DVR, No DVD. No Tuner. Basically the chance to turn my video system into a dumb iPod terminal. I don't get it. Media Center extenders may be fairly weak but they make sense because of the power of Media Center. (And, yes, I wish there were better ones out there) AppleTV seems more like buying a Media Center Extender and hooking it up to a Media Center that has no video input.
DRWAM
on Sep 16, 2008
I really don't have any problems with the iPhone, but Contacts were slow before 2.1. An app that cost 2 bucks [MobileFinder] that allows sending many docs and media to the iPhone via FTP WiFi, was giving a low memory error with large files [movies,MP3, pdfs and Excel sheets], does not seem to give the error any more. I guess that the app wasn't the root of the problem. Still without Exchange I would not like it much. Now there's an app called SaiSuke Calender that syncs with Google Calender [but not iPhone calender!] and give a month with text view, like Datebk6. I will probably buy it for 10 bucks. Apple really needs Live or Hotmail support. Live Mesh may just solve many needs, like my FTP app [MobileFinder]. Still, for a one time fee of 12 bucks, I can do most of what MobileMe does for $99/yr. Live Mesh would be icing on the cake.
DRWAM
on Sep 16, 2008
MIke, you and me both. My buddy, another PC geek, loves his Apple TV, and he doesn't even own a Mac. He's the one that had CyberPowerPC custom build a $4,000 Vista computer. I bought a DivX certified DVD player with a USB2 port for $55 at BB and just plug in my ext HD [FAT32 support only].
bettieblu
on Sep 16, 2008
If Apple offered a movie subscription service with pricing like blockbuster or netflix, Apple TV would take off like crazy. Someone need a online subscription service that equals Blockbuster and Netflix with the same content. Maybe slightly higher priced because you can get it right now.
lotsamystuff
on Sep 16, 2008
Wae, once again it's time for your medication.
Ocean
on Sep 16, 2008
I see great utility in it.
subzerohitman721
on Sep 16, 2008
All the media extenders need to be taken back to the drawing boards. However, Apple TV does what it does very well. However, Apple TV feels kind of basic in the era of TiVo. If they had thrown in television recording, tuner, and DVD combo drive(or blu-ray). The need for improvements on the 360 are obvious. Its too loud for the living room, the chipset's are still too hot, and the D.V.D. drive is noisy as heck. The same list I made for the Apple TV also applies to the 360.
Waethorn
on Sep 16, 2008
I've always liked these cases: http://www.moneual.com
johnpapola
on Sep 16, 2008
Good post Paul. This was very fair. It's like the old, less-angry Paul has re-emerged, if only for this post. MobileMe's webpage is still a slow mess, but the rest of the service as a mac user is top notch. But criticism of the that service remains justified. Of course Waethorn weighs in with a great reminder that Windows has blind fanboys incapable of giving Apple credit where credit is due, even when Paul does. @Mike, The Apple TV is the ultimate dream machine for a parent. Seriously. I've got all of my son's kid movies ripped and stripped of the 15 minutes of commercials. It's very empowering and time-saving, plus, I can load up those same files onto my iPod classic and take everything on the road for him. Nothing smooths out a 3 hour ride to my parents like having every movie and TV show my son likes without a second of commercials. It's great as home jukebox too, though I wish I could expand the storage. I've ripped all our DVDs using handbrake with great anamorphic quality and the original AC-3 tracks intact. I've got close to 400 movies ripped and ready to watch at any time. All those DVDs are boxed and put away in the garage, which saves lots of space in our small home. I love my Apple TV. DVR would be great, but the complexity of a cable-card solution would hurt the simplicity of the Apple TV at this stage. In a perfect world, though, I'd love to have a blue-ray enabled Apple TV with dual-tuner HD DVR via Tru2way. Here's hoping. Again, thanks for the post Paul. I too have had my iPhone dramatically improved with 2.1. ps: Hey Waethorn, how's your "there is no demand for iPhone in Canada" lie holding up to reality? Yeah, that's what I thought.
mikegalos@msn.com
on Sep 16, 2008
johnpapola All of which are very good uses for a storage site for video BUT virtually none of what you describe (Ripping DVDs, format conversion, editing out commercials) was done using Apple TV.
johnpapola
on Sep 16, 2008
@Mike, Apple TV is simply a great interface to this content, as Paul has said. It's the best hardware and UI to media playback on the TV. And if you're an iTunes user, you can rip to the iPod-compatible format with handbrake and get a complete 360 experience. I'm not saying you can't do this with the 360 and a Zune. I'm just saying that it works great on the Apple TV and iPod.
arosania
on Sep 16, 2008
Mike: theoretically you could do it on the apple TV, if you *ahem* modify it... j/k (partly) ;-) OT: Nice post, Paul. 2.1 improved my iPhone too (and it is a 1st gen)... On The Record, I didn't have the iTunes 8 issue, I don't have an AppleTV and I use MobileMe... :) Cheers,
Waethorn
on Sep 16, 2008
"Waethorn, how's your "there is no demand for iPhone in Canada" lie holding up to reality? Yeah, that's what I thought." Never said that. I said ROGERS didn't want it. Eat your crow, john. Besides that, I know at least 2 people personally that took theirs back.
Waethorn
on Sep 16, 2008
"incapable of giving Apple credit where credit is due, even when Paul does." ....as I said, according to Paul's assessment, Apple's credit now amounts to nothing, since they were already redlining. "Seriously. I've got all of my son's kid movies ripped and stripped of the 15 minutes of commercials. It's very empowering and time-saving, plus, I can load up those same files onto my iPod classic and take everything on the road for him." You do know that ripping copyrighted DVD's is illegal, right? You know, it's part of your own law - the DMCA. Frankly, I call bullsh*t that you're really the real John Papola or else you'd know that. Either that, or you're ignorant of the law, despite working in the media industry. Meh....either way....Good job painting a bullseye on yourself for the MPAA to come after you.
Ocean
on Sep 16, 2008
>>a great interface to this content<< And thats all some people want. Geek are usually not "some people".
Mum
on Sep 16, 2008
iPhone 2.1 is better, although none of the call dropping etc. ever happened in these parts, so maybe some aspects of the AT&T service had something to do with this bug. I don't see the speed-up really. The app crashing stuff for an app store heavy user was annoying, although it's impossible to say how many of the problems I've had were due to dropping my iPhone in the toilet bowl after only about 10 hours of ownership :) Despite what many people here think, I believe Apple gets a lot more crap for problems like these than some manufacturers - like Nokia, whose 9300 I owned since 2004 and it never worked nearly as well as iPhone 3G fw 2.0.1-2.0.2 did. (And, as Nokia themselves point out, they sell as many phones between lunch and dinner as Apple sells in a month. Or something like that.) The iTunes 8 Genius list feature seems very interesting indeed - in fact its selections feel scarily spot-on at times, especially if your playlist is large enough. Although in his review Paul mentioned that he didn't quite understand why iTunes thought Bon Jovi goes well with Duran Duran, but to me there's a level of campiness there that really makes sense, especially with limited playlists, under 5000 albums or so. "Of course Waethorn weighs in with a great reminder that Windows has blind fanboys incapable of giving Apple credit where credit is due, even when Paul does." It would be less embarrassing if one got the impression that he's ever once tried or even seen any of the products he's bashing.
lotsamystuff
on Sep 16, 2008
"In Canada, the iPhone 3G is a massive failure." - Waethorn "You do know that ripping copyrighted DVD's is illegal, right? You know, it's part of your own law - the DMCA." As has been discussed here and in other places, US law permits making a copy for personal use in another format; that has been tested by the courts over and over again. There has not yet been a successful DCMA challenge to this in the courts yet, so the jury's still out on that one (no pun intended).
Mum
on Sep 16, 2008
"You do know that ripping copyrighted DVD's is illegal, right? You know, it's part of your own law - the DMCA." Not where I live.
arosania
on Sep 16, 2008
Waethorn: Chill out man... :) BTW, about your "credit amounts to nothing" reasons... 1. The iPhone 3G was very usable OUTSIDE the states and AT&T. I call network. 2. Your genius "comparison" is out of line (political remarks). 3. The original (unpatched) installer of iTunes 8 worked for me in Vista, XP and Server 2008. I really don't use WMP, so I cannot attest for optimizations, though. 4. Cut the cr**. There is a large community of AppleTV owners. 5. MobileMe had a LARGE share of problems. For some lucky users (me included) it wasn't that bad, but I have to concede it was a HORRIBLE transition, but the part of "couldn't make it stick to their own software"... WTF are you talking about? "Hardly article worthy"? "Goddammit Jim, I'm a blog, not a Magazine!" Tranquil hardware looks cool. Why don't you make a review and post it? Cheers...
joe-dokes
on Sep 16, 2008
Waethorn, Take off the tinfoil hat. What John Papola is doing is largely covered under fair use. I've yet to see anyone convicted or found liable for violating the dmca for the home use of ripping dvds to a hard drive for personal consumption. For those still bitching that Apple lacks a DVR or DVD player, you clearly don't understand what Apple TV is or why you should own one. It is essentially a media server. Your DVR is best provided by your cable or satellite provider. Since every TV already has a DVD player, the addition of one to Apple TV is superfluous. (If Apple were to pull a kaleidascape and allow the ripping of DVDs to the Apple TV than the DVD player would be a helpful additional feature, since Apple doesn't want to irritate Hollywood, I wouldn't hold your breath for this feature, though as John Papola has pointed out ripping DVDs is pretty easy.) Is the 360 a media server? Sure, but it also might red ring in the middle of playing AC/DC, in addition the sound of the fan may make your violin concerto sound more like a jet aircraft on final approach. Apple TV and for that matter 360 and PS3 are all vying for IP TV. That is using the internet as your cable/satellite company in which everything you watch is on demand. The business model is still rough, yet Apple appears to be a fairly consistent seller. The interface is excellent, and better than anything else so far. What would I like to see from Apple TV? A decent hard drive for starters. One Terabyte or at least 1/2 a Terabyte. This would encourage me to actually buy one and start an on demand movie collection. With over thirty gigs of music, the 160 GB is just too small. On a side note, has anyone noticed the magic that Paul can perform. He can irritate BOTH Apple fans and WinJihadists. I mean he says, hey Apple actually occasionally puts out a good product, and occasionally solves some of their software problems, and what is the thanks he gets? I mean, for a brief second I actually felt sorry for Paul. It was brief because I realized that he has to stir the Winjihadist pot once in a while, he has to throw some red meat so he can continue his belief that he is an unbiased observer of the technology universe. Anyways. Paul thanks for throwing Apple a bone. Regards Joe Dokes
Lindy
on Sep 16, 2008
Handbrake on OS X rocks. Ripping movies to h.264 format works great on AppleTV, PS3 and the Xbox 360. If on a Mac, nullriver makes some good cheap apps for managing the PS3 and 360 from a Mac....sort of like media center for OS X. The PS3 is a great compliment to the Apple TV. With its ability to upgrade hard drives, you have Blu Ray, DVD, large hard drive for ripped media and kick arse gaming in one silent box. Put the Apple TV next to it and you have on demand to all iTunes content. The 360 is ok, just limited in so many ways, small proprietary HD, loud ass DVD, and limited online content. I think the PSN store finally allows download of content but its worse that the 360.
shark47
on Sep 16, 2008
"On a side note, has anyone noticed the magic that Paul can perform. He can irritate BOTH Apple fans and WinJihadists." Apple fans? Oh, you mean the iCab... never mind. Of course, you notice that no one is calling him names or making comments about him, don't you? "I mean he says, hey Apple actually occasionally puts out a good product, and occasionally solves some of their software problems, and what is the thanks he gets?" Yes, what? " I mean, for a brief second I actually felt sorry for Paul. It was brief because I realized that he has to stir the Winjihadist pot once in a while, he has to throw some red meat so he can continue his belief that he is an unbiased observer of the technology universe." It took you a few months, but you finally realized it. Good job! Sorry, but I call BS on that statement of yours. If people don't like Apple TV, that's their personal opinion. At least they're not calling Paul names because he likes it more than the XBox.
joe-dokes
on Sep 16, 2008
When I said, what thanks does he get? I was referring to the fact that the winjihadists like the tinfoil hat wearing waethorn (who seems to believe that the FBI monitors this site to see who rips DVDs) are giving him grief for believing that the Apple TV is a better product than the 360 as a media server. I felt and still feel that the iCabal has actually been nice to Paul on this topic while the winjihadists have attacked paul pretty harshly, here are three comments that are pretty cutting. Are they "calling Paul Names?" maybe, depends on how you read the comments. I think that when I criticize Paul for his misconceptions, I have a high degree of decorum, you of course are free to disagree. Ocean Calls Paul's "4/5 stars scary." (I mean really paul how dare you give 4 stars to an Apple product) Waethorn, calls Paul's comments "hardly article worthy" (Why waste your incredible writing talent when Apple does something right) Waethorn further call Paul uniformed with the comment, "you don't have a grasp on how big the market really is." (Since you haven't used every product created, you haven't a clue.) Regards Joe Dokes
Waethorn
on Sep 17, 2008
"In Canada, the iPhone 3G is a massive failure." I still didn't say that consumers didn't want it though - just Rogers. Claiming that my previous quote somehow equates to that is a lie. It's still a massive failure. It still is - just look at the bug reports and complaints. "There has not yet been a successful DCMA challenge to this in the courts yet, so the jury's still out on that one (no pun intended)." "I've yet to see anyone convicted or found liable for violating the dmca for the home use of ripping dvds to a hard drive for personal consumption." Tell that to the MPAA whose lawsuits have bankrupted many of your own citizens. "What John Papola is doing is largely covered under fair use." Actually, you're wrong. The DMCA supercedes wording of the Fair Use laws of the early 80's. In fact, the wording spells it out completely: it is illegal to break any digital content protection. There is no clause for "fair use" in the DMCA. Now tell me: Why is DVD X Copy no longer on the market again??? Ya, like I thought. "Your genius "comparison" is out of line (political remarks)." Really? She's THAT bad?? (That's a rhetorical question - we all know the state of US politics) ;) "MobileMe had a LARGE share of problems. For some lucky users (me included) it wasn't that bad, but I have to concede it was a HORRIBLE transition, but the part of "couldn't make it stick to their own software"... WTF are you talking about?" translation: It was so bad, that even the sadists already relegating themselves to using iTunes didn't want it. Apple actually got enough grief from the moaning and, for once, actually listened to their users and removed it. ....And to that, I applaud them for "doing the right thing". *sarcastic golf clap*
Dude1313
on Sep 17, 2008
Waethorn said: Besides that, I know at least 2 people personally that took theirs back. The plural of anecdotal is not data.
Waethorn
on Sep 17, 2008
"The plural of anecdotal is not data." ....and quips come out better when you don't use "Copy" and "Paste".
Dude1313
on Sep 17, 2008
You can keep telling yourself that all you want... doesn't make it any any less true.
lotsamystuff
on Sep 17, 2008
"The plural of anecdotal is not data." MWAHAHAHA Perfect, "Dude". You just struck to the heart of Wae's arguments. Unlike "mikegalos", who usually backs up his WinJihadist tendencies with actual facts (even if combined with a dizzying amount of spin), Wae loves to tell stories about mythical customers he converts in Apple Stores, Best Buy, and folks that wander into his stores with broken Macs and leave with bargain FrankenWae systems. Great quote, and I don't care if you stole it or not. Brilliant.

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