The New York Times Throws Apple a Puff Piece

I usually like The New York Time's John Markoff, but this time he's a bit too friendly with his topic. In this article about Apple's recent PC market share gains, he fails to adequately highlight that the lofty numbers he's citing are US only, and he also conveniently skips over the fact that 4 of the 5 "major" OS X upgrades that Apple has shipped since the original 2001 version have cost Mac customers $129 each time. Windows users, meanwhile, have only had to pay for one upgrade, Vista, in that time. So while Vista may technically be more expensive than OS X, it's also only a one time fee: A Mac user who bought OS X in 2001 and then paid for 10.2, 10.3, 10.4, and now 10.5 (10.1 was free) would have spent $645. Kind of makes the cost of Vista Ultimate look like a bargain by comparison. OK, that little bit of perspective out of the way, here's some interesting facts and figures from the article, along with some relevant commentary:

Two research firms that track the computer market said last week that Apple would move into third place in the United States behind Hewlett-Packard and Dell on Monday, when it reports product shipments in the fiscal fourth quarter as part of its earnings announcement.

"I’m quite pleased with the pace of new operating systems every 12 to 18 months for the foreseeable future," Apple CEO Steve Jobs said. "We've put out major releases on the average of one a year, and it’s given us the ability to polish and polish and improve and improve."

The average of one a year? Major releases? LOL. Wow.

It's been two and a half years since the last "major" OS X release, Tiger.

That pace suggests that Apple will continue to move more quickly than Microsoft, which took almost seven years between the release of its Windows XP and Windows Vista operating systems.

Aside from the fact that "that pace" is a lie, it also suggests that Apple will continue to charge its customers more often for upgrades than Microsoft. This is a fact that Markoff ignores.

While there are multiple editions of Vista with different features at different prices, the top being the Ultimate edition, Apple has set a single price of $129 for Leopard.

With Leopard, Mr. Jobs joked, “everybody gets the Ultimate edition and it sells for 129 bucks, and if you go on Amazon and look at the Ultimate edition of Vista, it sells for 250 bucks.” 

That's so funny. But see my note about this above. That's irrelevant for the reasons I mention at the beginning of this post and because most (over 95 percent) of Windows users don't actually "buy" Windows at retail, they get it with new computers when they upgrade. It's a completely different sales model. Yes, Mac owners also get OS X with new Macs, but Apple sells millions of retail copies of the OS each time it ships an ugprade; clearly, a huge percentage of Mac users feel the need to buy upgrades each time at retail.

 Microsoft has also hinted that its next operating system, code-named Windows 7, would not arrive until 2010. At Apple’s current pace, it will have introduced two new versions of its operating system by then.

And charged them another $260. Meanwhile, Windows users will have paid nothing for their service packs and the many, many free upgrades Microsoft ships via Windows Update and the Web. Explain to me again why Apple's way is "better" for users and how, exactly Apple is moving faster than Microsoft.

Apple has not been flawless in its execution. Early this year, it delayed the introduction of Leopard for four months. Mr. Jobs attributed this at the time to the company’s need to move programming development resources to an iPhone version of the OS X operating system.

Steve Jobs originally claimed Leopard would ship before Vista. So this version has not been delayed just four months. Let's get realistic here.

Although Apple may be able to grow briskly by taking Windows customers from Microsoft, the two companies face a similar problem: the industry is maturing and there have been no obvious radical innovations to jump-start growth. Indeed, many of the new features in the Leopard operating system version are incremental improvements.

Please pay attention to this last bit; it's very important and is, in fact, central to my upcoming Leopard review. Apple, like Microsoft, has a problem: OS X, like Windows, is mature. So it's getting hard to ship major upgrades, though Apple has little problem describing evolutionary updates like Leopard as "major updates." Leopard is not a major update. It is however, a solid and respectable continuation of the OS X line. Apple can't market it like that, because no one would buy it. But that's what it is.

What's hilarious here is how the discussion turns from OS X to the iPhone, because there's no huge innovations in Leopard at all, while there are some major innovations in the iPhone. I'll re-use part of the quote above for context so you can see how Markoff effortlessly changes the discussion from the actual topic (the Mac is selling better than ever and here comes Leopard) to an ancillary and almost completely unrelated topic: But hey, let's talk iPhone too. The problem is that the typical NYT reader will never know they've been fooled into making this connection...

Indeed, many of the new features in the Leopard operating system version are incremental improvements. But Mr. Jobs said he was struck by the success of the multitouch interface that is at the heart of the iPhone version of the OS X. This allows a user to touch the screen at more than one point to zoom in on a portion of a photo, for example.

“People don’t understand that we’ve invented a new class of interface,” he said.

He contrasted it with stylus interfaces, like the approach Microsoft took with its tablet computer. That interface is not so different from what most computers have been using since the mid-1980s.

In contrast, Mr. Jobs said that multitouch drastically simplified the process of controlling a computer.

Wow. That has nothing to do with Leopard. But then I'm sure the typical SuperSite reader knows that. The typical NYT reader? Not so much.

So there you go. Sad.
 

Discuss this Article 13

jack112006
on Oct 21, 2007
For me, I've be plotting my switch to mac for about a year. I loved tiger, therefore, i shall love leopard even more. This Friday, at six pm, i make the switch. and the best thing is, i don't have to desert windows. There's always boot camp! P.S.: I live in Australia, which means I get leopard 12 - 15 before you guys over in the states!
bkvalheim
on Oct 21, 2007
Paul's reply to the article would normally hold water with Windows users, even with all the holes. The biggest problem is the spin Paul has put in his comments. While he is statistically correct (in versions and finances), those that didn't pay close attention will have missed it. What Paul is saying is that the upgrade from Windows XP to Windows Vista (7 year wait) is the equivalent (in features and improvements) of ALL of the Mac updates combined (Max OS X 10.0, 10.1, 10.2, 10.3, 10.4 and 10.5...with 10.1 being free). That is hardly the case though. Vista doesn't not carry anywhere near those number of enhancements seen over the years of the Mac OS. I would even be willing to go out on a limb and state for the record that Vista is, at most the equivalent to 2 Mac upgrades. I am leaning to being more equal to XP to Vista equates to 10.4 to 10.5. Otherwise, I understood what his point was, though flawed.
reneritchie
on Oct 22, 2007
I use both OS X and Vista daily. I like both. I come here to read the great articles on Wndows and the new media core series. However, all too often we get petty partisan pieces like this which, I imagine, pull more web hits than useful posts, but seriously diminish site credibility. > It's been two and a half years since the last "major" OS X release, Tiger. As any analyst such as yourself knows, they count Tiger (Intel) as a full release. Now that point can be debated, but skipping it for effect is shoddy. >Aside from the fact that "that pace" is a lie, it also suggests that Apple will continue to charge its customers more often for upgrades than Microsoft. This is a fact that Markoff ignores. Lie hyperbole aside, producing more frequent upgrades allows charging more frequently for upgrades. I gladly paid for Vista, since I valued the security fixes, and I'm gladly paying for Leopard since Coverflow in Finder alone will save me 10x the cost of the upgrade in workflow improvement (never mind Time Machine, todos in mail, and the numerous other features which directly impact, and improve, my day to day workflow). I would also have paid for XP SP2, given how much better it was, and appreciate MS not charging for it. And again, a point ignored is whether consumers are more wiling to shell out $120 ever couple of years rather than $500 every 5 years. My guess is that they are. Smaller more often still feels like less. It might be a better sales model for Apple. > Yes, Mac owners also get OS X with new Macs, but Apple sells millions of retail copies of the OS each time it ships an ugprade; clearly, a huge percentage of Mac users feel the need to buy upgrades each time at retail. Seems Apple provides features it's users want and are willing to pay for, same as Adobe with CS3, and Microsoft with WIndows and Office. Isn't that a good thing? > And charged them another $260. Meanwhile, Windows users will have paid nothing for their service packs and the many, many free upgrades Microsoft ships via Windows Update and the Web. Explain to me again why Apple's way is "better" for users and how, exactly Apple is moving faster than Microsoft. Apple, as you well know, ships online updates as well, free of charge. Bug fixes and major usability fixes (the counter argument to XP SP2 being an OS X style OS upgrade) do not equate to knew OS versions. Smaller, more frequent updates probably do allow for more dynamic response to user requests and market needs. 5 years for Vista under massive corporate momentum vs. 2+ for Leopard under Jobs' singular vision is an interesting comparison, and one I'd hope an analyst such as yourself would give the consideration due. > Please pay attention to this last bit; it's very important and is, in fact, central to my upcoming Leopard review. Apple, like Microsoft, has a problem: OS X, like Windows, is mature. So it's getting hard to ship major upgrades, though Apple has little problem describing evolutionary updates like Leopard as "major updates." Leopard is not a major update. It is however, a solid and respectable continuation of the OS X line. Apple can't market it like that, because no one would buy it. But that's what it is. This is probably the closest we get to insight in this post, and it's unfortunate. First, every company markets (my Wow started me up a while back, of course). That's overhead, and, again, poor analysis. > What's hilarious here is how the discussion turns from OS X to the iPhone, because there's no huge innovations in Leopard at all, while there are some major innovations in the iPhone. I'll re-use part of the quote above for context so you can see how Markoff effortlessly changes the discussion from the actual topic (the Mac is selling better than ever and here comes Leopard) to an ancillary and almost completely unrelated topic: But hey, let's talk iPhone too. The problem is that the typical NYT reader will never know they've been fooled into making this connection... Good call on the smoke and mirrors. There may well be some greater connection between Mobile OS X and Mac OS X, and maybe we'll see some of that in rumored UMPCs from Apple, but there's nothing that we, as consumers, seem to benefit from at this moment. So, unless Jobs is teasing what will come in the post-Leopard iPhone world, it's spin to hype what revolution there is. Balmer deserves credit for never stooping to shift attention to WinMob 5 during the Vista press tour :)
samkass
on Oct 22, 2007
1. You seem to assume that MacOS X releases are required upgrades. Just because Apple makes available upgrades 2-3x faster than Microsoft doesn't mean people MUST pay $130. 2. The 10.4->10.5 gap is the longest between any to MacOS X releases to date. Your implication that it is an example of "typical" release schedules is as bad as Jobs' assertion that the average is 1-1.5 years between releases. 10.0 was released in 2001, and 10.5 in 2007. That's 5 releases in 7 years. or about 1.4 years between releases... turns out Jobs wasn't lying after all, as that falls in his 1-1.5 year range. 3. You seem to imply that many of Apple's releases are equivalent to Microsoft's free service packs. That's a common meme in Windows journalism, but I doubt the users would agree with it. Both Microsoft and Apple regularly release security updates, point releases, and major releases, and they tend to put roughly the same magnitude of feature in each. 4. Please cite a reference to "Steve Jobs originally claimed Leopard would ship before Vista". The original target was "late 2006 or early 2007", which he commented that at the rate Vista was going it may come out first. That's hardly a commitment. Still, the total delay was about 10 months from the initial estimate, and 4 months from the announced release date. 5. Leopard is a major upgrade for usability. It is a minor upgrade for technology. Technology-focused pundits are going to label it a "minor upgrade", but they'll entirely miss the point for the users experience. It's like claiming that Windows has any feature approaching Time Machine-- sure, if you look at a checklist there's shadow copy there and you can click the checkbox, but the actual user experience isn't even in the same ballpark. It's not the same feature. So from a technologist's point of view it may seem minor, but for a user this will be a major upgrade. (This is, incidentally, a concept that seems to differentiate Macs from Linux and Windows.)
Dipsh t Admin
on Oct 22, 2007
I think that some of the commenter's here are making some valid points, but I feel the overall direction of the your analysis Paul is correct. While some will say that you don't HAVE to upgrade, we know that much of the Mac fan base will do it, and will do it immediately. If we compare mainstream users, then the analysis will be different, but none of us reading this site or leaving comments can call ourselves mainstream users. What I was surprised by was the author. I automatically assumed it was Pogue that had written the article, and was taken aback after clicking the link and I started to read it. It reminded me of the amazingly puff piece that Mossberg had written about Bonjour.
fivepoint
on Oct 22, 2007
'Samkass' nailed it. Paul... I was first drawn to you because you weren't afraid to call out Apple when they had it coming. But this article seems like you are going out of your way to try and turn benefits of Apple into negatives. Personally, it is a huge turn off. When Apple does something right, you usually do a good job of giving credit where credit it due. This time (and a bit in your iPhone review as well) you seem to put SO MUCH effort into finding flaws that you totally miss how it will affect an average consumer. For you to give the iPhone a 3 out of 5, and for you to say that Microsoft's pricing structure is better than Mac OS X's, is laughable. Keep it real man. Call it like you see it, and don't go against the grain just for the sake of doing it. Mac OS X and the iPhone are TWO things that Apple actually got right.
cesjr
on Oct 22, 2007
Funny how Paul didn't grip when Markoff wrote a puff piece for MS just a few weeks ago. "Software via the Internet: Microsoft in ‘Cloud’ Computing" In that piece, Markoff breathlessly reported that: "The empire is preparing to strike back — again." and "The new service is an indication that Microsoft plans to compete head-on against archrival Google and others, and not only in the search-engine business where it is at a significant disadvantage. Instead, Microsoft will try to outmaneuver its challengers by becoming the dominant digital curator of all a user’s information, whether it is stored on a PC, a mobile device or on the Internet, industry executives and analysts said." Paul, can you wake up and see how different you react to things when its Apple instead of Microsoft? It would be so much fun to take Paul to an alternate universe where Microsoft released the iPhone this year and the alternate-universe Paul issues a gushing review over it. Of course, Paul actually believes he would write the same review for MS and Apple - How many of you here think that? For those of you that do, can I get whatever you're smoking?
cesjr
on Oct 22, 2007
Oh, and by the way, the reason Paul "usually likes" Markoff is that Markoff normally writes about Apple from a negative or at least super skeptical perspective. Mossberg of the WSJ usually (but not always) has good things to say about Apple, so of course Paul doesn't like him. What a surprise, huh? By the way, good old Walt wrote the best thing out in tech journalism today - take a look if you haven't yet (subscription required for original story)- http://online.wsj.com/article/SB119264941158362317.html for a summary, see - http://macdailynews.com/index.php/weblog/comments/15265/ Paul may not be able to stomach linking to this story on the supersite blog though - it praises the iPhone as the best handheld computer made and Paul just won't be able to handle that comment.
daveinla
on Oct 22, 2007
+10 wit the other comments up there. Paul, you attracted many readers (who like me are dual Win / OS X users daily) to your blogs because you were maybe the only Windows power users and Softie employee to lay a interested eye and somewhat unbiased point of view on Mac OS X and other Apple technologies. Your Internet Nexus blog started as excellent and you were willing to give credit to Apple when they deserved (as the maker of the best consumer OS out there) and criticize them when they deserved it (nasty habit of closing their platform, like the iPhone's one). But then something strange happened and suddenly the tone of your blog changed. As every knowledgeable analyst and computer enthusiast could only acknowledge the irresistible climb of OSX in terms of use, you were the only one trying to ridiculously find some explanation of why these numbers were wrong. Now at least you recognize they are climbing. And then wen Apple manage to release consistently better OS X version which get faster and faster wit each upgrade (not the case of Windows system upgrade) and more and more feature rich (and not only barbie eye candy rich like Windows major upgrades) you somehow manage to ridiculously turn the whole thing up-side down by bashing these OS X versions adopters (who are as said on top not obliged to pay but who are very happy to do it) and saying that they are being ripped off !!! Amazing ! Just to remind you, the majority mac users are happily upgrading they OS in majority when a new version comes out, and until Tiger it was well worth it. Windows users until now (except power users) will never consider buying the OS upgrade. They will just wait til they get a new computer to get the new Windows ! And most windows users would be more than happy to pay $120 every two years to have a machine that runs better with minimal requirement and has real new features built-in. Paul your sour grapes are more and more showing and your increasing lack of objectivity when it comes to commenting Apple and Microsoft products start to be ridiculous. I'm pretty sure it must be showing in the number of page visit you get on your website. It's sad, I don't know how much longer I will be willing to read your blog as I know beforehand what to expect to read from you here. As far as Leopard is concerned, I'm also a bit skeptical on the major feature built-in and the improvement in general. As you said Tiger is now a very mature OS, which runs perfectly well on 8 yr old machines with all its bells and whistle (that's hardly the case with Vista). However, I doubt that Leopard will continue that trend and I even fear that now Apple will go downhill in terms of leanness of their OS, Windows style. If it's the case I will not upgrade to Leopard ,and this time many OS X users also in that case won't shell the so-called $120 mandatory tax. Hard time to be an objective Microsoftie computer scene analyst...
jaw04005
on Oct 22, 2007
"Steve Jobs originally claimed Leopard would ship before Vista. So this version has not been delayed just four months. Let's get realistic here" This is not correct. Steve Jobs announced at WWDC 05 that they "plan to ship Leopard around the same time as Vista." I would say since Vista officially shipped in January 2007, and Leopard is shipping in October 2007—that's "around the same time as Vista." Go back and check the actual keynote.
DRWAM
on Oct 22, 2007
Although it's not a double blind study result, I have never had a friend that upgraded their Mac OS. I did buy Mac OS 9.0, but have always used what shipped with my 3 Macs over the past 12 yrs except when my brother gave me the free 10.2 for teachers that he wasn't using. Most Mac users do not upgrade, and certainly did not spend $645 [darn near all]. Paul, you are a nice guy, but today's reality check is your own. Office and Vista are still way over priced and have an incredibly high profitability. WGA only protects MS, and has on thousands of cases, left the consumer with a legitimate license, screwed. Apple does not even have serial numbers for their OS, and the profitability of Windows is soooo high, but MS still sticks it to us. That's what's really sad. I have stock in MS but not APPL, but see that I made a mistake buying it in 2001.
L2
on Oct 23, 2007
Is it just me or does Paul and all you people worry about Apple a bit too much to be Windows users? After all this is the "Supersite of WINDOWS". I guess there's nothing new or exciting to talk about in the world of windows. Look, if you want to talk about Apple sooo much visit a "REAL" Apple blog like TUAW: http://www.tuaw.com/ At least there you won't get a biased opinion about the company and its products! Just doesn't make sense...if you dislike them, shut up talking about them. It's simple.
bkvalheim
on Oct 23, 2007
L2, it's common sense that some Apple discussions will happen on Windows sites at this particular time....the release of a new OS (Leopard). A month or two after the release, you will see the drama drop.

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