Sorry, But the iPad is Not 'Killing' Netbook Sales

Hopefully by now, most readers of this site understand how the tech world works: Apple releases a successful product (the iPad) but it suddenly becomes The Second Coming (tm). So much so that Fortune's web-based Mac blog, Apple 2.0, has suddenly decided that--get this--the iPad is "killing" the netbook. Only in the reality distortion field could such nonsense pass as truth. Here's the silliness:

Morgan Stanley's Katy Huberty's proprietary research shows ... the impact of the iPad and other tablets on the broader gadget market, starting with netbooks. As her chart shows, sales growth of these low-cost, low-powered computing devices peaked last summer at an astonishing 641% year-over-year growth rate. It fell off a cliff in January and ....

... and these things both happened before the iPad. Just saying. In the case of last summer, when netbook sales peaked, way before the iPad. Before, in fact, we knew what an iPad was. But please, don't let that get in the way of your premise...

... shrank again in April — collateral damage, according to Huberty, from the January introduction and April launch of the iPad.

Sigh.

Here's the thing. Netbook sales growth did slow last summer. (Netbook unit sales are still on the way up.) But it's slowed because of stronger-than-expected sales of larger, full-featured (and more expensive) Windows 7 notebooks, according to IDC, a company that, by the way, actually has a rich history of measuring PC market share. Here's a story about this very fact from The Wall Street Journal, from just last week:

Pricier, more powerful notebook computers are sucking some of the steam from netbooks, the low-priced darlings that helped fuel sales for the PC industry in the past two years.

Many consumers—searching for more computing power than the compact, portable netbooks can deliver—are opting to pay more for laptops with bigger displays and circuitry suited for jobs like manipulating photos and video, which is beyond the capability of most netbooks.

The shift is a sharp reversal of recent buying patterns, when netbooks provided some of the industry's only growth through the recession.

"I think it has taken a lot of folks by surprise," said Brad Brooks, vice president for Windows consumer software marketing at Microsoft Corp.

Microsoft's data—based on unit sales for its operating systems in the first quarter—indicate that laptops in the $550 to $850 range grew faster than the 35% year-over-year growth in overall Windows unit sales to consumers, Mr. Brooks said.

Netbook sales, meanwhile, grew less than 20%, stabilizing at around 12% to 18% of the consumer market in the U.S., Europe and Japan, he said.

However, data from market-researcher NPD suggest netbooks remain extremely popular in the U.S., with sales growing 81% in January compared with the same month in 2009, 73% in February and 48% in March.

Paul Otellini, chief executive of Intel Corp., characterizes both tablet PCs and netbooks as "market expansive," rather than taking sales from conventional portable devices.

And IDC is now forecasting that "mininotebook" (i.e. netbooks and sub-12-inch machines) will sell 45.6 million units in 2011 and 60.3 million in 2013. If I remember the numbers from 2009, they were 10 percent of all PCs, or about 30 million units. Explain again how the iPad will beat that. Please. Even the craziest iPad sales predictions are a small percentage of that.

IDC also says that "the current slowdown is not because of the iPad, it is simply a combination of seasonality and the law of big numbers" and that the company "doen't expect much in the way of iPads stealing way sales from netbooks."

So. Who you gonna believe? An Apple blogger from a web site and a Morgan Stanley employee? Or IDC and The Wall Street Journal.

Right. I knew that. And judging from all the press this stupid Apple 2.0 blog post got today, you're not alone.

Pass the Kool-Aid.

Discuss this Article 53

roteague
on May 6, 2010

Great analysis as usual. I really like the way that you use Apple products (which I won't do), but are able to be unbiased about them.

yoshipod
on May 6, 2010

I noticed the exact same thing when I saw that graph. Sales growth was slowing, not sales.

For once I gotta agree with you!  Imagine that :)

NoNameAtAll
on May 6, 2010

And now, it begins.

Dr. Daniel Jackson
on May 6, 2010

The iPad form factor might be desirable, but I still maintain that a "mini" computer or tablet with a full OS is more preferable than a mobile OS.  Netbooks do MORE and cost LESS an iPad. Simple math.

pthurrott
on May 6, 2010
yoshipod ... Bless You. :) But seriously, it is things like this that make me wonder. Someone will try to dissect this in some way to make it seem like this isn't just possible but likely. And for the record, I have no opinion about whether iPad sales will replace iPod touch, netbook, or notebook sales, or whether they'll be totally additive. The bigger story is how iPad sales will do over time, starting with the US since that's where they went on sale first. Apple can maintain momentum for a while simply by introducing the 3G models and then by adding new locales. After that ... we'll see. Lowering prices should help. I'd be surprised if that didn't happen this year, honestly. But again, no real opinion on where these days are coming "from". If anywhere.
Dr. Daniel Jackson
on May 6, 2010

iPad sales might crush net books if the stupid thing wasn't so crippled by Apple, put a 64gb SSD,wifi,3g,dual cameras a sd reader and then sell it for 499, and we'll talk, till then I'll stick with my 399 Acer running 7 Home Premium.

joe-dokes
on May 6, 2010

Do I believe the iPad is "Killing" netbooks?  No, but I do believe when you sell a million of anything in less than a month it does speak well for a particular product.  

Paul, how many table PCs have been sold in the last five years?  I notice that in your PC market share fest you never break out tablet PC numbers.  Could it be that in 27 days Apple has sold more iPads than the entire tablet PC market in the past five years?

I also believe, unlike you, that the iPad is a different product than an iPod touch, I believe it will be used for different purposes and it will set the standard for Netbooks.  For example, I don't think people use the iPod touch for any prolonged internet surfing, but I think the iPad will be used for that extensively.  I also don't think many people use the iPod touch for watching movies (clips yes movies no)

All that being said Apple sold 50 Million iPods last year.  If and I admit it is a big if, Apple could replicate those sales numbers with the iPad it would put a serious dent in Netbook sales.  As it looks right now, I expect Apple to sell 10 Million iPads between now and June 2011, anyway you slice it that will put a serious dent in sales of PC based netbooks.

The reality is Steve Jobs was correct Netbooks do a lot of things but none of them elegantly, the iPad does less, but it does it better.

Regards

Joe Dokes  

ckeledjian
on May 6, 2010

I have to agree. I walked into a Office Depot the other day, not Best Buy, Brandsmart, Compusa, no, plain old Office Depot and I was amazed that full featured big laptops are down to just over 800 bucks, and you can find pretty nice and decent ones for 500. I think it was just a short time ago when buying a laptop mean something over a thousand dollars. Not anymore.

pthurrott
on May 6, 2010
Joe, you're wrong on just about everything here, sorry. Apple products will always do well right away. As I said before, we'll see long term on the iPad. The craziest estimates for first year sales are 10 million. That's 1/30th the size of the PC market and a tiny fraction the size of the cell phone market. So it's good, but not great. Like the iPad. Regarding Tablet PCs, no I don't know how many have sold overall. I suspect Apple will have the best one-year sales total of any Tablet PC maker. I don't believe they have outsold all Tablet PCs sold over the past 10 years, sorry. And as for the netbook, Jobs is wrong: These machines are neat little PCs and people love them, sorry. To the tune of 30-40 million units this year, BTW. So they may be "good at nothing" ... except for outselling the iPad by a factor of 4 to 1. At least.
pthurrott
on May 6, 2010
And by the way, the only reason the iPad even exists is that a Mac netbook would cannibalize sales of Macs. That market is too small to withstand that. The hope with the iPad is that it's additive, or that it "steals" sales away from the iPod, a market that is already slowing. That's the magic of the iPad: Apple could make a great netbook, but it just wouldn't make sense for Apple, even though it would make plenty of sense for their customers.
Bodypaint
on May 6, 2010

Great response to an obviously uninformed author.

I'm not sure why apple seem to get this free ride all of the time from the media. Just once I'd like to see apple get the same treatment that other businesses endure. This is delivery system for walled garden content, nothing more. The only reason it has sold 1M units is because there are so many fanatically loyal apple fans that will really buy anything Cupertino build. Even the cube which was a total dud of a computer sold a lot of units... and it ultimately failed. Using the CD player should cause your computer to overheat :)

There are shortcomings with this device, the screen, temperature being two of them, that will eventually impact sales.

pthurrott
on May 6, 2010
Agreed on the free ride Apple get. Heck, it's worse than that: This Apple 2.0 thing is pure fiction, and it's been repeated as news. Unreal. Again, we'll see how the iPad does over time. It's absolutely a flawed product, but Apple does a good job of fixing issues over time.
Backup77
on May 6, 2010
Paul The author of that post must have been wearing rose colored glasses with blinkers on when he wrote that crud. Once again we have tech writers who sacrifice facts for the sake of a headline grabbing story. Netbooks are an extremely desirable option for many people across a broad spectrum that include many more options than an iPad.
Dr. Daniel Jackson
on May 6, 2010

"Apple could make a great netbook, but it just wouldn't make sense for Apple, even though it would make plenty of sense for their customers."

Apple doesn't care about it customers.

Sorry, but I firmly believe that. There are too many people with the "Since Apple has provided us with this, this is what we wanted" attitude, so Apple can do what ever they want to these lemmings. Apple hasn't innovated anything in the last 3 years, except how to package Intel chipped computers into a nice case and sell them for twice as much as Dell and HP.

The best example of this I can give is this Simpsons episode

www.youtube.com/watch

www.youtube.com/watch

Dr. Daniel Jackson
on May 6, 2010

Opps I meant to add this one too.

www.youtube.com/watch

de Silentio
on May 6, 2010

Regarding iPads and tablets:  It is my opinion that you cannot compare an iPad to a Tablet PC.  The functionality, form, purpose, etc. are radically different for the two devices.  Furthermore, tablets are PC's and the sale numbers for them deserve to be grouped with PC's.

Regarding netbooks: We are implementing 160 netbooks into the school district I work in this summer.  All running Linux and (cringe) Google Docs (the theory is that netbooks will satisfy basic word processing and Internet research).  Anyway, at $400 for a netbook compared to $1000 for a PC, we are saving our district buko bucks.  

iPads are unable to serve as lab computers in the way netbooks are.  Leading me to suspect that the two are not very comparable with regard to functionality and purpose.

So, all this talk where we compare netbooks/tablets and iPads seems like comparing apples and, well,  Papaya Citrus (get it?).

Waethorn
on May 6, 2010

"There are shortcomings with this device, the screen, temperature being two of them, that will eventually impact sales."

Defective hard drives don't help either.  We've been getting a rash of 2006-7 Mac systems with defective hard drives lately.  Both iMacs and MacBooks.  We've had over a dozen in the last month with the same issue.  Like timed clockwork.

Planned obsolescence?

Considering that Mac's just aren't that popular around here, we figure it accounts for a good percentage of the total Mac market share in this area.

joe-dokes
on May 6, 2010

Paul,

You're wrong, the original iPod did sell reasonably well, but it took two years and some significant changes before it began to really take off.

Many Apple products fail and all the fanatics in the world can't save them.  For example, Apple TV seams to be dead on the vine.  Although sales seem to be still climbing.  The Apple iPod speaker system sucked and it died shortly after introduction, and got scathing reviews.

"It's absolutely a flawed product, but Apple does a good job of fixing issues over time."

Two years from now, you'll claim that Apple has fixed the "fatal flaws" and that it is now worth owning.

"The craziest estimates for first year sales are 10 million."

Considering it's sold 1M in a month, hasn't even been introduced to the rest of the world and Christmas is approaching I don't  think 10M is at all crazy.

10 Million sales would effectively DOUBLE Apple computer sales.  Still a "drop in the bucket" but it would double Apples world-wide market share in less than a year.  Think about this, Apple had an all time low of 1.8% world wide market share and has slowly and consistently raised it 3.36.  It took 8 Years for that to occur.

Doubling Mac Market share to nearly 7% in less that a year would be astounding, crazy?  Sure.  Possible Yes.  

Death nail for Netbooks, no.

Regards

Joe Dokes

pthurrott
on May 6, 2010
Joe, the Apple of today is not the Apple of 2001. Things are very different today.
SPiotr
on May 6, 2010

It's way too early to measure the impact of the iPad on ANY market.... but Paul, using the WSJ article and failing to quote......

"Other buyers are being seduced by different hardware altogether—including high-end smartphones and Apple Inc.'s new iPad."

..... is a tad disingenuous.

(Will my comment get edited too?)

Waethorn
on May 6, 2010

The iPad might be one of those "fun" gadgets, but the combination of an iPad with one of those new Clamcase things, along with a Pogo Sketch stylus would make it a good drawing tablet.  One of the biggest limitations is that you still need iTunes to initialize it.  The stylus is cheap enough, but I'd hate to see the price of that keyboard case thingy.

If it were a lot cheaper, you'd have a usable, fun, creative computer that you could draw on, or play a few games on and maybe do the usual netbook stuff....

I was looking at the Clamcase.  The hinge looks pretty good.  Instead of a keyboard, put a second iPad in the lower part, add a stylus, and take some courses in iPad/Objective C development, and you could design a Courier wannabe.  I was watching the videos of Courier, and the UX prototype distinguishs the difference between touch and stylus input.  I'm not sure if you could do that with an iPad, although an enterprising individual could probably come up with a multi-touch workaround.

tayme
on May 6, 2010

@Joe Dokes - "double Apples world-wide market share in less than a year."

When you say Apple's worldwide market share...are you including every product that Apple makes or what? Market share is usually measured by product...not brand or manufacturer, isn't it?

--tayme

Ocean
on May 6, 2010

Not all 'Apple Bloggers' are the same.  I'm just saying.

That guys site is usually pretty well-informed, if you look at his other posts.  This was just a rare bad one.

Dr. Daniel Jackson
on May 6, 2010

Thurrott has a lot of annoying traits, disingenuous usually isn't one of them.

Dr. Daniel Jackson
on May 6, 2010

"When you say Apple's worldwide market share...are you including every product that Apple makes or what?"

When your an Apple lemming you can measure success any way you want, so it can make you feel better about spending more money on something exactly the same as something else you could have gotten a lot cheaper.

Ocean
on May 6, 2010

"something exactly the same as something else you could have gotten a lot cheaper."

I can't think of a single Apple product that you can get an exact copy of from another manufacturer for less.

chuckb84
on May 6, 2010

As Steve Jobs said, "For Apple to win, Microsoft doesn't have to lose." The same applies here. Entertain the thought that Netbooks can succeed AND the iPod can succeed. Based on the data, that seems to be the case.

Just one caveat. You are, as usual, fixated on sales numbers. You might take a look at profit numbers, and you'll see a very different distribution. It is not just that Apple makes plenty of money on every iPad, it is also that Netbooks are well-known as low-to-zero profit machines.

And that is the trouble with the whole PC market; it is essentially a race to the bottom, because the only differentiator is price. Apple has stepped out of that destructive spiral.

Agree or not, the perception is that the iPad is in a different product category than Netbooks. Netbooks sell because they're cheap. The iPad sells because people seem to want this new device category.

You can call that marketing. You can belittle the limitations of the iPad, but the fact is that it is different. It is not OS X on cheaper hardware, which is what Netbooks are with Windows 7.

Netbooks and iPads can coexist, just as Android, Blackberry and iPhone coexist. Which, incidentally, is why the shrieking "monopoly" claims from Adobe and (ahem!) others are so hilarious.

Dr. Daniel Jackson
on May 6, 2010

Ok fair enough, maybe not always true, (HP Envy v MacBook Pro)  that was a bit of a flame post, but a couple months ago I built something similar to this and am VERY happy I did.

lifehacker.com/.../how-to-build-a-hackintosh-with-snow-leopard-start-to-finish

Take OS X out of it and just go by the specs, INTEL off the shelf is still cheaper than Apple, and always will be, as Apple is perfectly happy to sell their computers for a premium price, It certainly hasn't hurt them any, but it doesn't change the facts either.

joe-dokes
on May 6, 2010

Tayme,

I consider the iPad to be Apple's version of a tablet and thus a personal computer.  Paul and many other disagree with this assessment arguing that it is simply a big iPod Touch.

I believe that the iPad does virtually all of the major functions of a personal computer (it sure does a lot more than my old 286 DOS machine) and thus should be categorized as a PC.  For example, I can surf the net, write a paper, do my grades (my grades use an online non Flash web application) .  As a matter of fact I can't think of a task I've done over the past six months that I couldn't do on an iPad.

Clearly since I can't open Word, or Excel many of you would not consider it a PC.  Nor can I edit my kids videos, but for that matter I don't think I'd want to use Excel on a Netbook, nor would I wish to edit any video on a Netbook either.

Regards

Joe Dokes

joe-dokes
on May 6, 2010

Dr Jackson,

How does this "Apple Lemming" view success?  

How about a market cap that rivals that of MS and will probably be higher than MS with in the next twelve months?  

How about 40 Billion Dollars Cash on Hand?

How about sales of 54 Million iPods last year?

How about sales of iPhone sales clime 131% year over year?

How about Apple Profits up nearly 90% year over year?

How about quarterly sales of Macintosh highest ever?

How about year in year out the highest customer service satisfaction?

How about a market cap nearly 10 TIMES that of Dell?

If Apple isn't a successful company I don't know what is.

Regards

Joe Dokes

rr0de74@live.com
on May 6, 2010

@Paul "It's absolutely a flawed product"  What is flawed about it?  Compared to what?  

The iPad is first and foremost a media consumption device.  Books, newspapers, magazines, movies, music, photos.  Next would be web surfing, email, and games.  It does all of these things well, especially compared to what the Kindle?  

So how is it flawed?

@Wae hard drives fail.  Apple did not make any of those drives, they bought them from whom ever to use in those Mac's.  I have seen the same thing on Dell desktops at corporate level, at the same time we got a rash of hard drive failures.

@de silento  why are you paying $1000 for PC?  Dell and others sell good business desktops at low prices, especially when you buy in volume.  You could probably get close to $400 especially for box that is for docs and web surfing.

Bodypaint
on May 6, 2010

"I can't think of a single Apple product that you can get an exact copy of from another manufacturer for less."

The outside packaging notwithstanding, apple computers aren't any different then the offerings of other manufacturers. Subjectively, some might see them as having better fit and finish, but really that's an opinion, not an objective truth. Perhaps when they sold RISC based systems and most of the rest of the computing platforms were X86 there was point of difference, but not now, not when the internals of their machines are the same as the rest. Apple are just one more PC clone maker, nothing more nothing less. It's the hyperbole, the marketing that spins a different story, in reality, they're the same.

People believe what they're conditioned to believe. I have several friends in the design business, some are on the PC platform, others use macs.. Most of us, if not all of us use Adobe's applications (CS4 suites) The PC versions of those applications are more stable, run faster on current Windows OS running on PC hardware for a fraction of the cost compared to current mac hardware. Yet, despite this, the apple based designers that I know are still fixed on continuing with apple hardware. I've seen them complain with updates to OSx forces them to renew rip software because the update doesn't provide legacy support, but they still choose to stick it out with Cupertino...  Honestly, I find it completely perplexing. If another platform, (Ubuntu) lets say was some how supported by Adobe, and changes to the OS made it as simple to use and interact with devices and services as Win7, I'd move to it in a heartbeat. My loyalty extends only that far.. Apple could shut down  itunes, crash mobile me, and other services for months, send out flickering screens, overheating tablets and cubed PC's, cracking hinges and their customers will line up for more..  Such is the power of marketing.. it's the same reason so many thought tropic thunder was such a good movie, when in reality, it SUCKED!

Mum
on May 6, 2010

It's funny how none of the commentary on Apple is ever neutral or unbiased. NONE. Paul contributes to the very same pool as mac fanatics, just the different end. And it's certainly crowded in that end as well. It's all fanatic rambling, anyway.

One example of this is the idiotic market share discussion.

"Apple products will always do well right away. As I said before, we'll see long term on the iPad. The craziest estimates for first year sales are 10 million. That's 1/30th the size of the PC market and a tiny fraction the size of the cell phone market. So it's good, but not great. Like the iPad."

Sigh.

So, for an Apple product to be a great success, it needs to take over and beat an entire market. It wouldn't be enough for them to make the best selling product. No, they have to make a product that outsells all the other products in its own category (and probably some neighboring categories, like here) COMBINED in order for the crazy guys to consider it a success. And even then, it's because of the marketing, not because the products are great.

So how exactly does Apple "get a pass" in the media?

They don't. They just happen to get all the crazy people's attention.

That's just not neutral commentary, sorry to say. It's more of the same. Fanatic rambling, nothing more.

subzerohitman721
on May 6, 2010

I don't see net-books going away anytime soon. Not while the iPad doesn't have 1/10th of the features of a full fledged net-book or a notebook. iWork for the iPad is severely crippled compared to the power of a full version of Office 2007/2010, Google Docs, or OpenOffice.org. You can't even print with the damn thing. Print has been around since the earliest PC prototypes of the 1970's. It's completely unbelievable that Apple would leave out a fundamental part of modern computing out of their new device. However, I shouldn't be since Apple's had a history of blowing something as simple as print drivers. Even the Xerox Alto & Star OS back in the mid 1970's had basic print functionality. Are you telling me that Apple can't do something Xerox nailed almost 30 years ago?

As long as Apple keeps making stupid mistakes, Apple leaves room for someone else to overtake them. Take for example the iPhone. Already, Android is successfully challenging the iPhone. This is Microsoft vs Apple's history all over again. Apple makes a great innovative product. A third party comes & makes a better device over time that is cheaper & appeals to a broader mass market. It over takes Apple's market over time & sinks Apple's ambitions. This is happening with Android as we speak. It's only a matter of time before someone does so with the tablet market.

This is Apple's innovator's dilemma. You make a great product, but you leave too much room for improvement. Someone else makes it better, faster, cheaper, with more bang for the buck. Apple loses ground over time & ends up back at square one. I just have this feeling that Apple doesn't have much of a future with this cycle. It looks great now, but what about the future? When Steve Jobs is gone & you no longer have that genius? When Apple is just another technology corporation & they can't find a replacement for Jobs. Then what happens?

aemarques
on May 6, 2010

@Ocean. No, but I can think of several products that are BETTER than Apple's and even so they cost less! :-)

Avro
on May 6, 2010

I agree with Paul about waiting.  The iPad might be for me, but not this one.  I shall wait for the 2nd Generation.  Would I buy it instead of a netbook?  Yes, because it suits my mobile needs better, but this is something very individual and I don't suggest that everyone else would choose to go that way.  It does less, but what it does are the things I look for.  It just isn't quite there yet.

vermonter@hotma...
on May 7, 2010

I'm typing this on my iPad (with keyboard dock, of course, or you'd be reading this two days hence...), but I don't think my use of the device is going to survive the evaluation period.

I got one the day it came out.  As an IT manager, it's incumbent upon me to stay on top of these new devices.  Netbooks, for instance, have filled a huge gap here at work, and roughly 40% of our people are using them every day.

The problem with the iPad is that there's no room for it.  The logical space would seem to be between my smartphone and my laptop ... but there's a nice Toshiba N205 already sitting there ... and it cost half what the iPad cost ... and it has ports ... and it has a real OS that can run any application my heavyweight desktop can (albeit less well).  

OK, so the iPad can't replace anything.  The Faithful say, "it's additive."  Uh-huh.  Like I need another pound of tech to haul around with me.

DRWAM
on May 7, 2010

I have an iPhone, so I would not buy an iPad. If I needed an ultraportable, I would get the Leveno x100 series. I t would do more of what I need than the iPad. I just configured one for one of my partners too. Add OpenOffice to it's Win 7 OS, and life is good.

panache1023
on May 7, 2010

Waethorn,

Funny you bring up "Courier-wannabe"...wasn't Courier officially canned?

jasonlotito
on May 7, 2010

"I can't think of a single Apple product that you can get an exact copy of from another manufacturer for less."

I agree Ocean.

Most of the other products have more features.

ShinyNugget
on May 7, 2010

Dr. Daniel Jackson

"Apple doesn't care about it customers.

Sorry, but I firmly believe that. There are too many people with the "Since Apple has provided us with this, this is what we wanted" attitude, so Apple can do what ever they want to these lemmings. Apple hasn't innovated anything in the last 3 years, except how to package Intel chipped computers into a nice case and sell them for twice as much as Dell and HP."

All innovation does not involve hardware or software. Sometimes it's a business model or distribution path. For all it's weaknesses and criticism the App store was a huge innovation. If it's such a poor innovation why did Android and Microsoft both implement their own versions. I'm sorry but laptops milled from a single block of aluminum is another great innovation. A MacBook has a build quality that only one or two other companies can claim. And that is only on their highest end models, that guess what sell for around the same price as a MacBook. The trackpad on MacBooks is another as well. Dismiss it of you like but no other track pad feels as good to use and implements multi-touch as well. The batteries in MacBooks are implemented in their systems better than a typical Dell or Acer as well. They last longer on a charge and their lifespan is greater as well. Dell's own FAQ recommends replacing a battery after a pathetic 18 months of use. Half of the normal life a current Mac battery. I said it in another thread and I will say until advocates of low quality, cheap hardware get it. Apple CHOOSES to build high quality products. These cost more to build and therefore cost more to buy. Apple chooses not to compete in the low price sector where margins are razor thin, build quality generally stinks and customer satisfaction suffers for it. Apple 'cares' about their customers about the same as any major, publicly held corporation is able to. Did Microsoft 'care' for their customers when they release the extremely poorly engineered and built 1st gen Xbox360. That product was a travesty and slap in the face to all gamers. (by the way I own a Jasper chipped Elite. I waited a long time for them to get it right.) Did McNeil 'care' for their customers when they produced children's Tylenol with metal particles in it? Did Sony 'care' for their customers when they sold laptops with batteries that could catch fire. According to Forrester and the University of Michigan Apple was the best computer manufacturer in the field of customer satisfaction. Dell was DEAD LAST. In fact Apple was the only company in both studies to even be rated GOOD at all. Now who cares most? Microsoft could sing Kumbaya with it's customers and wipe their nose but what does it matter as long as Win7 is delivered on sub-par hardware from commodity firms like Dell, Gateway, Acer and other computer assembly firms?

yoshipod
on May 7, 2010

"Apple doesn't care about it customers.

Sorry, but I firmly believe that. There are too many people with the "Since Apple has provided us with this, this is what we wanted" attitude, so Apple can do what ever they want to these lemmings. Apple hasn't innovated anything in the last 3 years, except how to package Intel chipped computers into a nice case and sell them for twice as much as Dell and HP."

This is just plain silly.

Does Apple provide every single possible combination of size, shape, spec for all its products, of course not.

However, the majority of Mac users don't really care.  Of course every Mac user could probably cite at least one feature that they wish their computer had, but I would bet most are extremely happy with their computers/products.

The innovation from Apple is more than just the nice case, which by the way are very nice.  Its a big difference picking up the new macbooks made from a single piece of aluminum, compared to the older versions.  The true innovation from Apple is boiling down their products to figure out what the most important features are, and make those work better than anything else available.  For the majority of people who use Apple products, that is worth more then any spec/feature checklist product out there.  You can point out just about any product that competes with an Apple product and would most likely be able to show more features, lower prices, etc. But none of them have the overall user experience. This is why so many people fail to see the allure of an ipad.  I can certainly understand that it  may not meet your needs because it lacks two cameras or USB ports, or any other feature, but to 1 million people already,

Call us lemmings if you want, but we are probably way more happy with our products than you are.  Apple cares about its customers because Apple knows its customers.   My guess if you are not one, so from your point of view, you see them as doing what ever they want.  The truth is, its what the customers want, since they keep buying the products.

MacLawyer
on May 7, 2010

Question:    Should the iPad be compared to PCs and the PC market, or is it a "something else"?

pthurrott
on May 7, 2010
According to an iSuppli report this week, PC makers will ship 34.5 million netbook computers in 2010, up 30 percent from 2009. And by 2014, netbook shipments are expected to jump to 58.3 million units. http://www.eweek.com/c/a/Midmarket/Acer-HP-Asus-to-Lead-Netbook-Growth-i... A 30 percent gain does not a "killing" make. Enough said.
Spidubic
on May 7, 2010

I am still debating getting an iPad when they are released up here in Canada. Main reason is I can read books, magazines, and comics on one device. Plus surf the web while watching TV.

panache1023
on May 7, 2010

Hey Paul...

How come you haven't posted my remark to Waethorn where I told him that the Courirer is dead?

Is that false?  I see you have made your own post but the comment I tried to post a few hours ago still hasn't made it up....

how come?

ShinyNugget
on May 7, 2010

Dr. Jackson

"When your an Apple lemming you can measure success any way you want, so it can make you feel better about spending more money on something exactly the same as something else you could have gotten a lot cheaper."

What other manufacturer makes a laptop milled from a solid block of aluminum with the same build quality, battery life, and customer service for $1299. Even the entry level $999 machine is milled from a solid block of plastic that makes it dramatically more rigid than most other plastic notebooks. I love the argument that Apple products are overpriced. If you were to do a component by component comparison other manufacturers products cost just as much as Apple when the features are COMPLETELY equal. What other full size laptop has batteries that last up to 9 hours at any price? Yes I can buy a $350-500 laptop from someone else but in general these are not high quality machines that will don't last longer than 2-3 years if that. Most of Dell, Gateway, Acer and other commodity PC manufacturers offerings are poorly built and assembled out of 2nd rate or worse components. This is Microsoft's Achille's heel in my opinion. There are at the mercy of companies operating on razor thin margins selling hardware at the bottom end of the price scale therefore quality suffers. It's the same in any industry you have to pay more for products that are built better and are more enjoyable to use. I get to work no differently in a Kia than a Mercedes. But one is more enjoyable to comfortable and enjoyable to drive than the other. I pay more for kitchen utensils, furniture, clothes and electronics if I get a consummate quality. By and large I don't like bargain bin goods. You get what you pay for!

Quick question Dr. Jackson. Did Microsoft "care" for their customers when they foisted a poorly engineered and built 1st Gen Xbox360 on the market just to beat Sony to the punch? This was a travesty that should have resulted in massive recalls and in any other consumer product sector it would have. (I own a jasper chipset elite edition by the way. I let others beta test that device for me) Microsoft utterly ignored its production problems solely for the sake of gaining market share. They didn't "care" if gamers (or parents) wasted money on a console that had up to a 50% chance of failing. They wanted to dominate the market and were happy to sell defective hardware to do so. Now tell me they "cared" about anything else.

pthurrott
on May 7, 2010
OK. I think we've officially jumped the shark on this one. This post is about iPad sales "killing" netbook sales. That's not going to happen. So let's just move on. The iPad and the netbook can co-exist. So should we. In other words, let's just give it a rest. Unless someone has something constructive to say about the topic du jour, I think we can consider this one closed.
divebus
on Apr 16, 2011
About a year into the iPad, none of the naysayers are looking real smart right now. Every metric shows netbooks dribbling along the bottom of the charts.
zool
on Mar 7, 2013

I LOL'd hard reading this in 2013.

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