Xbox 360 failure rate is 54.2 percent

I know, I was thinking exactly the same thing when I saw this. They still publish The Seattle Post Intelligencer? :)

But seriously. If this is true, Microsoft has some explaining yet to do. Actually, I'm surprised it's not higher. I've had at least 6 Xbox 360s Red Ring on me. And at least one of them did it twice. Only my two newest consoles--the only two we have left, one for me, one for my son Mark--have yet to die. One might be excused for feeling that it's going to happen, inevitably.

Xbox 360 gamers know the Red Ring of Death all too well. When one of Microsoft's gaming consoles experiences a hardware failure, three of the four red lights ringing the Xbox's power indicator illuminate.

Since the Xbox 360's launch in late 2005, system failures have gained their fair share of attention. Last year, Microsoft even set aside $1 billion to extend Red Ring of Death warranty coverage to three years.

In fact, a Game Informer survey of 5,000 readers found that the Xbox 360 has an astounding 54.2 percent failure rate. That means 54.2 percent of Xbox 360 consoles fail in one way or another.

That's well above the reported failure rates of Sony's PlayStation 3 (10.6 percent) and Nintendo's Wii (6.8 percent).

However, when the results hit newsstands in the September 2009 issue of Game Informer, gamers were surprised with the results. No, they didn't think 54.2 percent was a high rate - they thought it was low.

Ahahaha. There it is. Yep. Xbox 360 owners know. You should read the full post. The data here is awful, no matter how you look at it.

Discuss this Article 33

jipock@acm.org
on Aug 20, 2009
I've owned three X-boxes. I've only had one fail, but not the 'returnable' failure. Basically, turning the Xbox on kicked in the fan super-loud and the thing wouldn't run. One nice thing about this: I've had to buy new Xboxes and the new models are much much quieter than the older ones. The power supply is also less needy as well.
Ocean
on Aug 20, 2009
That polling doesn't seem scientific...but I'll accept anecdotal evidence. You left out the money quote: "Had the survey's participants been comprised entirely of Joystiq staffers, it would have been a bone-chilling 100 percent." Furthermore, 41.2 percent of Xbox 360 owners suffered a second hardware failure after sending their console back to Microsoft for repair..." Didn't MS rush it to beat the PS3 to market? Whatever, the end of the article says the fans feel it's forgivable.
Grannyville
on Aug 20, 2009
Regardless of the failure rate, I would get the Xbox 360 over the PS3...if I had money, that is : )
pmcgrath
on Aug 20, 2009
My 360 RRODd for the second time last Friday. Since it was out of warranty, I purchased new 360 Arcade with the Jasper rev. Hopefully it will be more reliable. With nothing to lose, I tried the heat sink fix on the old one. Essentially, you use screws and some nylon washers to replace the heat sink clips to hold the heat sinks tighter to the processors. It cost about $7 in parts. Surprisingly, it worked. Now I have two 360s and my boys are excited because now they can try playing over system link. The state of the mother board in the old 360 was very poor. Since MS repaired it once, I have no idea where this board came from. It was obvious that the previous owner lived in a humid climate. All the chrome on the board had deposits on them. Since my wife suffers with asthma so we keep our home cool and dry. None of the mother boards in my other systems look anything like this and some are 9 years old. The board was discolored from heat, which was expected, but there was also a spot that looked like there was charring. UGH.
Dude1313
on Aug 20, 2009
What I don't get is the loyalty to this device. I'm sorry but I'd be hard pressed to think of another device that has this high of a failure rate...the Ford Pinto's gas tank? People claim its the best system out there when it works (I've heard numerous people say this). That may be true. The point is that it doesn't work all the time, or at the very least failure is inevitable for 54% of the people who have them. Hard core gamers (who matter in the grand scheme a lot less then they like to think they do) are as much anti Sony as they are pro MS. In other words they jumped to the alternative as a way to show their dislike of Sony. And then dismiss the Wii as a toy. So it seems they feel there is no option but to tolerate this level of "reliability". The point of the matter is people seem to tolerate an AWFUL lot for such a flawed design. If other companies had put out such a product people would be ready to rip it apart. People have taken it to task, but I have actually seen people glad to say: Werll they replaced my xbox X times... There was actually a post on this very site where someone got called out as being an apologist or a MS hater (forgot what they were called exactly), the he documented what happened to all 7 of his X-boxes... This also blows out of the water the anecdotal "Yeah well MY X-box has NEVER had a problem" that some have said on this site. That well may be true for you, but by the look of it you are one of the lucky ones.
mcwilliams132
on Aug 20, 2009
I say.. who cares? Yeah, it shouldn't be that bad -ever - but MS owned up to it and is taking care of every one. It'd be completelly different if they ignored the issue and sent us all to the curb. Of the two 360's I own both have red ringed and each one was fixed. I agree with Grannyville, it's still the only console I'll play.
lketchum
on Aug 20, 2009
Mar 2007 360 RROD'd mid 2008 and was replaced for free in about two weeks. The second system has been fine, so far. Great software and great online experience with even better games. Poor design in the context of thermal loss. The 360 is however, extremely well supported. Microsoft has stood by the product and its customers. Finally... and I think this is relevant and largely unknown... "IF" competing consoles running equally complex games were to be used as often and for as long as many Xbox 360's are, what would their rates of failure be? I don't think, but know, at least in our home, the 360's are used all the time - when not gaming, they are used to support media. We have a PS3 and it is only used for BD movie titles and infrequently so.
johnbaxter
on Aug 20, 2009
Wow, that's about 2 1/2 times the rate I saw quoted for Packard Bell computers on one time years ago. Wait, that was the DOA rate at around 20%. At least the 360 runs long enough to get hot. I do hope the Jasper design resolves this. I'm not a gamer hence not impacted (for that matter, I also don't have a suitable TV set, so anybody's console is lots more expensive than its list price).
Rasken
on Aug 20, 2009
Great.. Windows Weekly is going to be another Xbox bashaton today.
pmcgrath
on Aug 20, 2009
@ dude1313 I've liken it owning an old sports care rather than a Pinto. You love the thing, but it needs fixing all the time. The reality is, in the 4 years I have owned my original 360, it was only not available for plying the 3 weeks it was out for repair. Every other time I fired it up, it worked. The console software and game library are fantastic. I use it for NetFlix, as a Media Center Extender, and to pipe HULU to my tv via PlayOn. After 4 years, I am heavily invested in the system in terms of games I have purchased. Does it piss me off that if failed? YES! But I, and my boys, like it enough to purchase another one. I wouldn't fault anyone for abandoning the system. But, for me, the positives so far out weight the RROD issue that its worth keeping.
Waethorn
on Aug 20, 2009
""IF" competing consoles running equally complex games were to be used as often and for as long as many Xbox 360's are, what would their rates of failure be?" I leave my PS3 on a lot. It runs Folding@Home when "idle" (if you can call it that) with the screensaver option, but I don't know how well optimized it is for the Cell processor, although I'm guessing it would be fairly well optimized. Overall, I'd say it gets at least the same usage as a casual gamer, if not more.
pthurrott
on Aug 20, 2009
We recorded WW yesterday, sorry. The Xbox 360 is sort of a mixed bag. I love it, but hate that it's so unreliable. And it certainly is unreliable. The problem is going to be years down the road when its out of service. These things are going to be dying left and right. You could pick up almost any console manufactured between 1978 and 2005 and it would work just fine (including the first Xbox). But not the 360. Ten years from now, a working 360 will be like a flawless diamond, rare and worth a mint.
michaelkpate
on Aug 20, 2009
Instead of showing tenure through years of membership, wouldn't it make more sense to show how many 360s you have sent it for repair? That would be a much more accurate way of showing how hardcore you are.
RunTimeError
on Aug 20, 2009
"You could pick up almost any console manufactured between 1978 and 2005 and it would work just fine (including the first Xbox)." Paul, you've hit the nail in the head with that one. I still have an Atari 2600 that i plug into the TV every now and then at parties. It still works great :)
pmcgrath
on Aug 20, 2009
@michaelkpate HA! Well yes. Yes, it would.
Dipsh t Admin
on Aug 20, 2009
FWIW, my Atari 2600 failed a long time ago. And like others, given the competition, if I was to purchase a gaming device, it would be the 360. No Wii for me, and the PS3 doesn't have that built up online presence. And there is certainly no technical reason why they can't make the 360 reliable and quiet. If I had to guess, I would say that they don't want to do it as it would be an admission that it was flawed, and would probably warrant a replacement of everyone's device. However, with this high failure and re-failure rate, even that would probably be cheaper in the long run.
Dude1313
on Aug 20, 2009
mcwilliams132 said: I say.. who cares? Yeah, it shouldn't be that bad -ever - but MS owned up to it and is taking care of every one. It'd be completelly different if they ignored the issue and sent us all to the curb. Of the two 360's I own both have red ringed and each one was fixed. I agree with Grannyville, it's still the only console I'll play. *************** You're missing the point entirely. Paul has a point, I can fire up my 8 bit Nintendo and it works, same was said for the Atari... As far as owning up to it? Are you kidding? What else could they do? There was no way to hide from this one. I'm sorry but I'm not going to hand out "'atta boys!" for simply replacing the same thing over and over again. A better solution would have been , jeez I don't know get it right the first time? In short play what system works for you. But to go with a "Who cares" is a best intellectually dishonest.
panache1023
on Aug 20, 2009
Dipshit, In the article Paul posted... "Last year, Microsoft even set aside $1 billion to extend Red Ring of Death warranty coverage to three years." Redesigning the system is not the only way to admit that it was flawed. Setting aside $1 billion to extend the warranties due to such a high failure rate is admission of the flaws. Public disclosure...I have an XBOX 360, doesn't get used much anymore but it used to... never had a RROD
lotsamystuff
on Aug 20, 2009
There's nothing like a Microsoft apologist, is there? "I've owned three X-boxes. I've only had one fail, but not the 'returnable' failure." "the end of the article says the fans feel it's forgivable." "I say.. who cares? Yeah, it shouldn't be that bad -ever - but MS owned up to it and is taking care of every one." <---not true, incidentally. "You love the thing, but it needs fixing all the time." ""IF" competing consoles running equally complex games were to be used as often and for as long as many Xbox 360's are, what would their rates of failure be?" <----Yeah, using a product for its designed use is a reason for it to fail. Only the most rabid Microsoft fangirl could possibly find this acceptable, and shareholders should be picking up the pitchforks and torches. Unreal.
Rasken
on Aug 20, 2009
@Paul Oh? Is recording a wednesday a one time change or a permanant one? I would love for Leo to push out the show on thursday night/friday morning instead of the Saturday morning as it is currently.
Rasken
on Aug 20, 2009
I bought my 360 in May of 2006. The RROD thing was in full swing and whne I bought it, I also bought Microsoft's Extended Warranty that gave me end to end coverage on my device for 3 years. I've never had the RRoD personally however the disk drive failed in my 360 the day Halo3 came out. About 8-10 months later, the HDD controller is the part that failed. Because of the extended warranty, they replaced my 360 both times. I would buy another 360 in a heardbeat if this one failed out of warranty. This system acts as my gaming machine, is our DVD player and we also use it as a media center extender(I use Windows 7 Media Center as a DVR with a dual-channel tuner). It's a great solution and my wife and daughter love it. You can also stream DivX movies within Media Center Extenders in Windows 7 which makes it even sweeter. My wife thinks that the 360 is the best electronic purchase we've ever made. She's not a gamer. My 5 year old can drive the system it's so intuitive. I wouldn't trade it for any other of the current gen consoles.
Andreas J
on Aug 20, 2009
I actually want an Xbox, but I don't have the money. The Wii is fun, but it can't play DVD's, Netflix, and all of that. I did get it to stream stuff from my computer, but that just isn't good enough. Besides, the Xbox has much better graphics than the Wii does.
DRWAM
on Aug 20, 2009
BFD, my $3,000 50 in plasma TV died in 1 yr & 11.5 months. Vizio gives 1 yr warranty, so many of those without an extended warranty were SOL. Vizio decided to make good for many by giving some another year of warranty, but screwed the rest. How much did that little Xbox cost? MS gives a 2 yr warranty and you can get an extended one too? Stop whining and start playing. Rasken is the smart one as he is guaranteed a unit for at least 3 yrs. BTW when I found out my TV was dying by the POP [pop of death] I bought a 5 year extended warranty for $350.... Rasken style, baby!!!!
rr0de74@live.com
on Aug 20, 2009
I have both, the 360 April 2006 model. PS3 from Aug 2007. My PS3 is on 24/7 mostly because its used as a DVD player, Blue Ray Disk player, stream movies from a iMac player and a game console. Also is so dam quite you for get its on. The light is sort of blocked so I cant see the power light most of the time. Its also in a less ventilated area. It has never failed once. My 360 is on the other side of the of the same TV stand and its more ventilated. It only gets turned on to play games my kids still have on it, so its off 95% of the time. At its peek it was on probably 25% of the time as I played games on it as well. Its only ever been used as a game console because its just to loud. It has failed 3 times. Sitting side by side its like comparing a BMW 745 (PS3) to a Yugo. The 360 just looks cheap. The pop out disk tray is loud, some times DVD's will still be spinning if you open the tray. Its loud in a ugly way. I get visions of disk flying out and flying across the room. The PS3 is quiet and with the disk drive that sucks the DVD\BRD in and out, it just feels and looks well built in comparison. My 360 will stay in place until my kids quit playing the 5-6 games they have or it dies. Once either one of those happens its in the trash for good.
chrisofnsw
on Aug 20, 2009
I had my three year old Xbox 360 red ring a few months ago, Microsoft replaced it within a week. I seriously doubt Nintendo would do the same with a three year old Wii that broke.
Ocean
on Aug 20, 2009
OT I can't wait for Paul to parrot MS' line that developers mobile apps are worth more than 99 cents... He'll probably stick it in Wininfo short takes.
subzerohitman721
on Aug 20, 2009
I must be one of the few 45.8% individual whose 360 have not bit the dust. 2 years and no issues what so ever with my 360. I will definitely have second thoughts on any future Xboxes because of high failure rate. I really do think that Microsoft really do need to go further than just extend the warranty. You've got 54.2% of customers who aren't going to rush out and buy the next Xbox because of their 360 experience. However, knowing Microsoft as we all do, that's not going to happen. So I will not be surprised if the next Xbox sales are sour at best. The sad part is that the Xbox 360 still is the best gaming platform out there. None of the reviews for mult-platform games ever top the 360's version. Its also a pretty darn good media center extender. The funny part about this article, has to do with faulty equipment but not from Microsoft. I had to go to the Apple Store because of my iPod Touch. My two month old iPod Touch has a faulty LCD connection, causing a white screen of death. Thankfully, it was replaced at no extra charge. But I do have to chuckle at the false outrage from folks who don't even own an Xbox 360, but because its Microsoft they are charging in with the hate. Maybe this new iPod Touch will last longer.
ex2bot
on Aug 20, 2009
My first 360 (from ~1 year after launch) "Red Ringed" the FIRST time I turned it on, though I didn't realize what had happened at the time. It lasted a week. That convinced me to buy a 2-year extended warranty at Best Buy. It allowed me to exchange faulty hardware and not have to wait for Microsoft's repair process. Good thing. My second 360 lasted a couple months. Number 3 made it one month shy of three years. This one I had to send to Microsoft, which admittedly was quite efficient at getting a refurb'd unit back to me within a 10 days. So, I'm not a big fan of Microsoft. Sorry, guys. Love the XBOX 360 games (esp. Mass Effect!!), but I'll tell ya. Love the parts of XBOX Live I can use (being in the boonies w/ no good broadband). Love Mass Effect. Crazy about the quality and quantity of games out there. But sorely tempted by the PS3 . . . Bot Game Bot
robertsjoe
on Aug 20, 2009
Crappy cheap hardware, the Microsoft and PC way. PCs, made for tight arses.
benjwah
on Aug 20, 2009
I don't suppose anyone could point to a single person who's been fired for this? Not that I'm really a fan of firing people, but billion dollar stuffups should have consequences.
~Johnny
on Aug 20, 2009
Ah but one great thing abot it breaking is it gets free component upgrades xD When mine RROD'd (shortly after falling down a staircase), MS proceeded to equip it with quieter fans and a much quieter disk drive... can't complain with that for only a week's worth of no gaming, which I happily spent in the real world :P
DRWAM
on Aug 21, 2009
Sounds like even with failures, most ppl are really happy to own an Xbox, especially if MS replaces when it's even 3 yrs old! Too bad they did make my plasma TV. [OK, I really have a 5 yr warranty, but it took 5 weeks to get a replacement TV]
lketchum
on Aug 21, 2009
@lotsa, Actually my question regarding use of other systems is a legit one. We've seen much higher failure rates of electronic components in recent years over what we have seen historically. In the last ten years alone we have seen a significant increase in the rate of failure across the board (no pun intended) and DOA component parts are alarmingly common. We've taken to bench testing the machines we build for as much as a week before deployments to identify bad comonents. Do not take my question as being in defense of any product. I am curious about what people have noted in this context and whether new norms include the expectation that oft used electronics will fail early.

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