The New Office 365: What’s a Small Business to Do?

Microsoft now has two Office 365 offerings for small businesses, one that comes with Office 2013 and one that does not

As the patron saint of small business at Windows IT Pro, I figured I should chime in with a few thoughts about the expanded Office 365 small business offerings. You see, you now have a very interesting choice to make.

With today’s major upgrade of the service—my news story, Microsoft Launches New Office 365 for Businesses, is now available and a review is coming soon—the Office 365 services have expanded pretty dramatically. In addition to last month’s release of Office 365 Home Premium, the first version of the service aimed at households and individuals, Microsoft has now unveiled new business-oriented versions of the subscriptions complete with new Office services (Exchange, SharePoint and Lync Online), new Office Web Apps, and of course the new Office productivity suite.

There’s a lot going on.

With the original version of Office 365, which debuted in June 2011, Microsoft offered two subscriptions: Office 365 for Professional and Small Businesses and Office 365 for Midsized Businesses and Enterprises. These services continue forward with the new generation of Office 365, albeit in renamed forms: They’re now called Office 365 Small Business and Office 365 Enterprise (the latter of which has various plans), respectively. But Microsoft has expanded the field with two new offerings: Office 365 Small Business Premium and Office 365 Mid-Sized Business. So now it has differentiated offerings that span its entire customer range.

Let’s just focus on small businesses for now.

Put simply, Microsoft now has two offerings aimed at small businesses: Office 365 Small Business, which carries over from the previous generation while picking up the new Exchange, SharePoint and Lync Online services plus the new Office Web apps, and Office 365 Small Business Premium, which is new.

The primary difference between the two is that Small Business Premium includes desktop versions of Word, Excel, PowerPoint, Outlook, OneNote, Access, Publisher, and Lync, or what is essentially Office 365 ProPlus minus some enterprise-oriented management functionality. This locally-installed suite is licensed for use on up to 5 PCs/devices per user.

Of course, you have to pay extra for this benefit: Where Office 365 Small Business still costs $6 per user per month (or $60 per user if you pay annually), Office 365 Small Business Premium costs $15 per user per month (or $150 if paid annually).

Side note: While small businesses aren’t eligible for Office 365 Home Premium, it’s interesting to compare this offering with Small Business Premium. The former offers a shareable household license while the latter is per-user only. But the latter also includes superior Exchange, SharePoint, and Lync Online access, instead of relying out Outlook.com and SkyDrive. I’d say the price differential between the two is just about right, as is the market targeting.

Both Office 365 Small Business and Small Business Premium are aimed at small businesses, of course, which Microsoft defines as those with businesses with 1-25 employees and no IT staff. (That said, these offerings make more sense for businesses with 1-10 users, since you’ll probably want at least part-time IT after that point.)

Both include access to Exchange Online with 25 GB mailboxes per user and a custom corporate domain name. Both include SharePoint Online-based public and private (intranet) web sites, and 7 GB SkyDrive Pro (formerly SharePoint MySites) per user. Both include Lync Online-based instant messaging, HD video conferencing, screen sharing, and meetings. And both come with 99.9 percent uptime guarantees.

Put simply, access to what is essentially Office Professional Plus 2013 (or “Office 365 ProPlus”), the locally-installed, full-functioned office productivity suite, will cost you $9 extra per month per employee. That’s $108 per year, less than the annual cost of Office 365 ProPlus ($144). Those with Office can of course simply forge ahead with Office 365 Small Business. But Office 365 Small Business Premium, like the consumer-oriented Office 365 Home Premium, represents a particularly good deal, I think, especially when you factor in the benefits of quarterly updates—to both the services and the locally-installed Office suite—and the amazing benefits of such a full-featured Office version.

Discuss this Article 29

SoundersFan
on Feb 27, 2013

FYI, typo:

...Small Business Premium includes desktop versions of versions of Word... extra "versions of"

pthurrott
on Feb 27, 2013

Thx, fixed.

danielgr
on Feb 27, 2013

As a current Office 365 SB user I still cannot test the new plans. That said, I was wondering.

What makes sense in Office 365 Home Premium is that a whole family can use fully featured Office suites, yet we all know that no member of that family uses 5 different devices.

Question for 365 SB is therefore:
- Can I get some of my employees on the standard plan, others in the Premium one, while sharing those 5-installs per Premium user among all of them?
If yes, then I'll go Premium all the way, if not, then I still think pricing is too high for business like mine (just as the Pro Plus pack at 15 USD was too expensive before).

SubSolar
on Feb 27, 2013

Paul, it seems like if I go to Downloads in Admin for my existing Office 365 customers, Office Professional Plus 2010 is still the only available download. Searching on the Microsoft Office 365 forums, others are asking how/when to get the 2013 version. The Microsoft reps are basically answering that small businesses will be notified of the upgrade to new services sometime this year. Does this mean existing customers won't be able to download/upgrade to the 2013 applications until their Exchange, Sharepoint, and Lync are upgraded? Because I think my clients will be mad if they are stuck with Office 2010 applications for potentially 6 months while new customers and home users are already using 2013.

DDinFTW
on Feb 27, 2013

What I find odd is that when you go to install the latest Office Professional Plus, it installs 2010, not 2013

vedichymn
on Feb 27, 2013

This blurb mean that Office for iOS/Android may be coming soon?:

Office Mobile Apps:
Use Word, Excel, and PowerPoint on select mobile phones and tablets.

ken.loewen@hotm...
on Feb 27, 2013

Paul - how do you get to "$6 per user per year ($60 annually), Office 365 Small Business Premium costs $15 per user per month ($150 annually)."? Is there a minimum req of 10 users?

pthurrott
on Feb 27, 2013

Sorry. It's $6 per user per month, but if you pay annually it's $60 per year. Same for the other: $15 per month if you go month to month or $150 per year if you pay for the year upfront.

SDTJ
on Feb 27, 2013

costs $6 per user per year ($60 annually),

Shouldn't that be per user per month?

pthurrott
on Feb 27, 2013

Yes, thanks. Fixed.

chimera13
on Feb 27, 2013

is there any way to get upgraded to the new version on the online portion quicker?

JulianO
on Feb 27, 2013

And isn't $9 (the difference between $6 and $15 per user per month with the upgrade to Small Business Premium ) what you need to pay to get access to "Office Professional Plus 2013"?

BrickEngraver
on Feb 27, 2013

I have been waiting for this. But am just a bit confused. I am going to upgrade all my existing users (total of 2) without a doubt. But if wanted to add user just for email/exchange would I have to also upgrade them to receive full office also. Was thinking of adding some employees where we at "Engraving Corporate" lol, would have everything, and my "hundreds of future sales personnel" would simply have an integrated email account. Can this be done?

ToaOfJustice
on Feb 28, 2013

From ZDNet ("Microsoft's Office 365: Business users' top questions (and answers)"; http://www.zdnet.com/microsofts-office-365-business-users-top-questions-...):

"Q: Is it possible to mix and match different O365 subscriptions? IE. Having some users on an E1 plan and others on the E2/Midsize business plan?

A: You can mix plans within a plan family so yes you can mix Enterprise E1, E3, E4, K1 plans. You can also mix Small Business plans P1 and P2 plans. M plans cannot be mixed with any others."

I hope that helps.

MattHewitt
on Feb 27, 2013

What happens if a user goes over the 25GB mailbox limit? Can you purchase additional space a la carte?

I'd love to get my office to switch to this but the traditional licensing is cheaper for us because we tend to skip versions. I wish they'd just eliminate the old way of doing things or make it more expensive to make 365 even look more appealing based on price alone.

We'll probably be stuck in the past for a while though no matter what because we rely too much on Access and replicated databases and they removed the ability to open replicas in 2013. :(

TimothyJB
on Feb 27, 2013

A couple of questions Paul:
1. Can an existing O365 small business user now switch to the premium edition, to get the office suite (as that seems to be the only difference) ? I already know its impossible to switch to the larger enterprise plans.
2. With the introduction of Skydrive Pro, have they fixed the issue with the small business plan where the users online storage is not upgradeable? It's for this reason that I use both my sharepoint online based storage and my personal skydrive account (which I can pay to increase storage of) - would love to consolidate this.

dhahn
on Feb 27, 2013

Existing Office 365 subscribers can begin upgrading to the new versions today

How do you do this? I don't see an option to upgrade today? I have a P1 account.

telephonicus
on Feb 27, 2013

"Put simply, access to what is essentially Office Professional Plus 2013..., the locally-installed, full-functioned office productivity suite, will cost you $11 extra per month per employee. "

Shouldn't that be $9/month/employee? $15 vs $6...

pthurrott
on Feb 27, 2013

Yes, thanks.

Mr Bond
on Feb 27, 2013

Like danielgr and BrickEngraver, I'd like to be able to have some users on Small Business and some on Small Business Premium. Sadly, it doesn't look like this will be possible.

Two or three Small Business licences might be an option for us but not ten.

GenericWhiteGuy
on Feb 27, 2013

Paul, is the "Web Conferencing" feature a good alternative to GoToMeeting? I only have about a dozen meetings a month with 1 - 5 people participating.

The only feature I use is screen sharing but half of them are running Macs on OSX. Will it work cross-platform with people not running Windows? If so, eliminating the $50/month for GoToMeeting would make this a no-brainer.

pahollow
on Feb 27, 2013

Paul, a lot of people (including me) are wondering why we can't upgrade our existing O365 (including O2010) plans to 2013. Here in Australia it shows only upgrade to O2010 which also me and means there is only SharePoint 2010 not SkyDrive Pro. Would you see if you can find out an ETA for us all. Keep up the good work!

pthurrott
on Feb 28, 2013

So my understanding is that the Office 2013 (and new web services) upgrade will be offered to customers over time starting yesterday (Wed, Feb 27). I'm not sure what the exact time frame is--i.e. how long it could take--but I will try to find out.

Asmithau
on Feb 28, 2013

As a person who sells IT solutions to Smalls Businesses I'm astounded at how Microsoft's are trying to make things harder for a Small Business, not more cost effective or simpler in recent times.

This started when they decided to discontinue SBS 2011 at the end of this year. SBS 2011 offers a Small Business a highly effective solution for a cost effective price (particularly when you need the Premium add-on). This has since continued with the recent release of Office 2013.

Firstly they stop the OEM versions of Office 2013, then scale back the retail versions so it's one licence only (was/is two licences for the same user in 2010) and then lock it to one machine only - even if that machine fails through no fault of the user. Their solution is sorry - either pay more for Retail or pay even more for Volume Licencing

OEM versions again we're a cost effective way for a Small business to buy Office when they bought a new PC (which rightly or wrongly is the way many Small Businesses do it).
We have number of clients using Office 365 (so were not afraid to offer it if it’s the right solution), but when you want to do anything outside of a basic email setup it’s a nightmare. I honestly can’t image rolling it out to any more than 10 users, let alone hundreds.

Office 365 is looked at by Microsoft as being the be all and end all cost effective solution for a Small Business when in many cases it’s not. We have done the sums by looking at various network solutions over a 3-4-5 year period as it’s not the great option they make it out to be.

Many Small Businesses these days actually use Terminal Servers or SQL Servers (or both) alongside Exchange. Yes even 10-15 user networks, because Microsoft offered them a cheap way to do it. A decent server with Hyper-V, SBS Premium and the odd 2008 R2 and you have an unbelievably great and rock solid solution.

Add up purchasing SBS 2011 Premium and CAL's VS purchasing these packages, operating systems and CAL’s separately VS a combination of on-premise or hosted solutions and it doesn’t stack up. You may pay the same if you’re extremely lucky or thousands of dollars more if your not.

As an IT provider to Small Businesses we already see that hosted solutions will eventually be the norm and we are re-positioning our business to ensure we aren't left behind (so hopefully were ahead of the game here). But Microsoft please stop pretending all this is better for Small Businesses – it is not at this point in time.

Microsoft want Office 365 for one reason only – recurring revenue, which I suppose is fair enough. What it’s not is a benefit in any way to most Small Businesses and their owners.

IanYates82
on Mar 1, 2013

Does InfoPath come with the Small Business Premium SKU - you listed every Office Pro Plus product except poor old InfoPath. It seems to be the red-headed step child of Office :)

Fritzly
on Mar 1, 2013

I might be wrong here but it seems to me that if you sign for Small Business Plus the email account you can setup is an Outlook.com one, not a full fledged one as you get with a P1 plan.
Out of curiosity I signed for the SB Plus trial and it seems that the only option you have about Outlook and its backend is to publish your Calendar online, nothing of all the settings I can access with our P1 plan.
If what I see is indeed accurate it would be just a great blunder for the new service.

blueridgepro
on Mar 3, 2013

I own a small business. I'll never pay these prices for Office. I have purchased versions, going back as far as Office 2000. Word, Powerpoint and Excel did everything that I need back in the 200 version. I just don't understand why anyone would pay for upgrades. (I might pay to get rid of the ribbon interface and get all my versions back to the earlier command menus- I wish I could still buy Office2000!)

There just aren't any new features that warrant the cost. We'll never put our critical company files "in the cloud". Hacking, service shutdown, or government seizure present too much risk, vs. limited benefit.

We've even got a few machines that run LIbre office and find that it meets our needs.

James-SantaBarbara
on Mar 14, 2013

What?

The pricing is generous. The upgrading process should be fantastic once the few bugs are ironed out. The ribbon is more functional than the old command menu and is configurable.

The cloud is the future/present and can be secured easily with encryption, etc. And it doesn't preclude any local storage options either.

Libre Office is a great product but it ain't MS office. Most businesses prefer and rely on Microsoft Office for good reasons.

headp (not verified)
on Mar 7, 2013

Wonderful blog! I found it while surfing around on Yahoo News.

[spam removed. User deleted. Compliment retained. :) --Paul]

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