Saul Hansell at The New York Times is turning into one of my must-read bloggers. Which is to say, he might very well be the first of my must-read bloggers as I don't actually have any yet. That said, this post is open to an interesting debate:
Apple has a little iPod problem. And it is doing an amazing job of rising above it.
The number of iPods sold in the quarter (10.6 million) grew only 1 percent from the same quarter a year ago. And sales of the low-end iPod Shuffle have been falling sharply. In response, Apple lowered the price of the 1-gigabyte shuffle from $79 to $49, helping to stanch the decline. Apple executives speaking on a conference call Wednesday afternoon gave few details, as is their custom.
For some companies, a mature market and downward pressure on prices could lead to a nasty death spiral. But Apple has used its amazing six-year run with the iPod to nurture enough new business lines that it will be able to withstand a collapse in the MP3-player market as well as can be imagined.
Apple's strategy for the "iPod slump," as Hansell sees it, breaks down to:
Continued revenue from the iTunes Store ("the company sold $881 million worth of music and accessories" in the past quarter.) I'm going to go out on a very well-established limb and note that 99 percent of the actual income Apple derives from "music and accessories" is really from "accessories." So I'd put the point at "The iPod ecosystem" not "the iTunes Store," which to all accounts is still treading water financially. Put another way, the iTunes Store is a support ecosystem for the iPod, not the reverse, and the store is there as a reason to buy a new iPod, and not as a reason to keep spending money on an old iPod. It's all about promise, really.
Product upgrades. As was the case with the Mac until the switchers took over, the best iPod customers are existing iPod customers. But with the market currently saturated, Apple will really have to show up with some exciting products to get people to upgrade. The iPod classic isn't it.
Emphasis on the iPod touch. Which makes sense: I own two, for example, because they're a lot cheaper than laptops and more portable than DVD players when you want to keep entertained on a plane. But that's just me. If anything, the problem here is that iPod touch content--i.e. movies sold and rented from the iTunes Store--is not exactly flying off the shelf. In fact, this content has been notably poor selling for Apple and everyone else.
The Mac. This one I agree with. People who have positive iPod experiences naturally look to the Mac the next time they need a PC upgrade, and many of them like what they see there as well. I do not agree that Microsoft has "fumbled" the launch of Windows Vista, however. That is all perception that was driven by the media. Windows Vista has sold at a rate higher than its predecessor, and it has done so without any mathematical gymnastics: After one year on the market, 10 percent of the installed base was running Vista. That's higher than was the case with XP. So much for perception. But then perception often drives reality. And as Hassell repeats this bit of "untruthiness," it too becomes part of the body of "evidence" (such as it is these days) that drives people's buying decisions. And if people perceive that Vista is a flop--even when it isn't, not really--then they will consider a Mac even more.
Interesting post no matter how you shake it. Please do read the whole thing.