When Microsoft released its new generation platform releases in late 2012 and early 2013—Windows 8 and RT, of course, but also Windows Server 2012, Windows Phone 8, the newly-renamed Windows Services (what used to be Windows Live), Office 365 and Office 2013, Visual Studio 2012, and more—it wasn’t just iterating new versions of these products as it had in the past. Instead, Microsoft was undergoing a company-wide restructuring of how it delivers software solutions to its customers. And part of that restructuring involves changing how it services and updates these solutions going forward. This year, we’re starting to see how that’s going to work....
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