Assuming that Microsoft did indeed win the high ground with Google, how does not having a YouTube app help Microsoft win more customers?
If a UI is so terrible that it requires a tutorial for people to understand it, you've already blown it.
What about the Lumia 900? It could use some love, too.
It's the world's most expensive tablet. The price wouldn't be too bad if it including a keyboard, but they don't. I wonder how many of these will sell.
You can tell how damning Nielsen's report is by how quickly Paul is scrambling to try to debunk it. Methinks that this effort is better spent trying to fix Windows 8's usability problems than...