1.5 Million Surface Sales: Good or Bad?

Microsoft delivers 1.1 million Surface RT and 400,000 Surface Pro units to customers

According to a credible Bloomberg report, Microsoft has sold over 1.1 million Surface tablets since the devices first launched in October 2012. That includes 1.1 million Surface with Windows RT units—lower than expected---plus over 400,000 Surface with Windows Pro devices, which is better than expected. What’s the overall picture look like?

Last fall, when Microsoft first shipped its Surface RT tablets, sources at Microsoft told me it would deliver “millions” of the units into the channel before the end of the year, and the Bloomberg report seems to corroborate that, noting that Microsoft had originally ordered 3 million of the devices built and shipped.

Did I actually believe they’d sell all or most of those devices? Sadly, yes. And so did Microsoft, which is explains why the 1.1 million figure for Surface RT is obviously a disappointment. As I’ve argued repeatedly elsewhere, however, the value proposition for Windows RT is almost non-existent, and it’s a risky bet to ask customers to take. So these sales, in retrospect, are perhaps not surprising. If only we could make all predictions from the safety of the future.

The Surface Pro figure is a completely different story.

As you probably know, Microsoft has had trouble meeting Surface Pro demand ever since the Ultrabook-like product first shipped about a month ago. With that in mind, 400,000 sales of a fairly expensive PC in just a month is quite good, and Surface Pro provides, I think, a good hardware counterpoint to those who are unsure about the hybrid software design of Windows 8.

That said, the Bloomberg report is mostly bad news. The publication cites analysts who expect Microsoft to sell only 600,000 tablets in the current quarter, down from a previous prediction of 1.4 million. (I assume that’s RT devices, however, given that Microsoft has already sold 400,000 Pro devices in just 30 days.) This while the larger tablet market is racing to heady sales.

If there’s any solace for Microsoft, it’s that traditional PC sales continue to dominate those of tablets and will do so for several years. And Windows’s market share of the combined PC/tablet market will continue for the foreseeable future: Using IDC numbers for both PCs and tablets, PC/device makers will ship a combined 320 million Windows-powered PCs and devices in 2013 compared with 93 million Android devices and 88 million iPads. By 2017, Windows unit sales are expected grow to about 380 million units, compared with about 161 million Android devices and 152 million iPads.

Discuss this Article 52

slwss
on Mar 15, 2013

I am not sure if android still exist in 2017.

whiplash55
on Mar 16, 2013

You're kidding right, that's like wondering if Windows would still exist in 1998.
I like Windows 8 and find Android not very compelling, but it is dominant regardless of what you or I think of it.

Bleedorang3
on Mar 15, 2013

"If there’s any solace for Microsoft, it’s that traditional PC sales continue to dominate those of tablets and will do so for several years."

The bad news for Microsoft is that they make all of 0% of traditional PC's. And as long as they don't they cannot guarantee the quality of the experience their end-users have with a Windows PC.

Deliver first class Surface Ultrabooks, Probooks, and 7-8" Tablets and I would purchase instantly.

WaltC
on Mar 15, 2013

@Bleedorang3

"The bad news for Microsoft is that they make all of 0% of traditional PC's."

Yes, Microsoft has traditionally been a software company, and you'll see a Microsoft OS installed on practically every x86 consumer box manufactured in the world, including a large number of Macs, and somewhere north of 90% in all corporate seats, too. That's been good news for Microsoft for decades. Microsoft has no plans to ditch the software business for the hardware business, I am almost positive...;) (What, should Microsoft settle for Apple's little 5% slice of the global hardware pie? )

I think that most Microsoft computer OS customers are in the habit of creating their own "quality of experience" as opposed to having their hands held and their purchases steered by a company like Apple. Thanks, but no thanks, I'll pass. I build my own boxes and hand-pick the components inside and I think that's absolutely nirvana in terms of "quality of experience." It doesn't get any better than that, imo.

paebin2s
on Mar 16, 2013

"What, should Microsoft settle for Apple's little 5% slice of the global hardware pie? "

In short yes. Apple makes more revenue and profit off of the iPhone, than all...yes all...Microsoft products combined.

Market share is great, but every greater when it comes with crazy money. I am thinking Microsoft, the ones that are still sane at that company, would take less market share and Apple's books over 90% computer OS market share and their money.

pthurrott
on Mar 17, 2013

This isn't necessarily true. I'm amazed how often this gets repeated, and I'd offer up the notion that Apple's "percentage of profits in whatever business" only became a topic of discussion once Apple stopped utterly dominating said business. It is, in other words, a simple redirection to keep Apple on top somehow.

Profits and margins are directly important for the company,not for the platform, especially in a case like Apple's where they pour so little of their profits back into their platforms.

Market share is directly important to the platform. Users drive developers to build off the platform and creates a virtuous cycle where the platform becomes more valuable and hence (hopefully) gets more users.

Many platforms can make very little money and ultimately still be very valuable to the company that makes them. Even if HP breaks even on their PC business (which they actually do better than), the business makes sense because it's a driver for everything else they do. Many of HP's other businesses wouldn't even exist without the PC business.

Apple's 5 to 10 percent share of the PC business has been a very profitable one for Apple. But only for Apple. That platform never created a massive business for developers nor a supportive ecosystem for hardware accessories, services, and so on. Apple's [whatever] percent of the smart phone and tablet businesses is another thing entirely. It's not coincidental that both are much bigger deals, not just for Apple, but for the wider industry, because ... of market share. Not because of profits/margins.

pipsqueek
on Mar 17, 2013

You may say that it is a misdirection to keep Apple on top somehow. How is it not misdirection when the common refrain is MS has 95% of the desktop market? Since when is MS in the hardware PC business aside from the maybe 5% that Slate holds. You can spin it many different ways depending on which team you are rooting for. I find it humorous reading posts from MS cheerleaders, then a different slant from iOS and Android cheerleaders.

MS cheerleaders tout 95% PC share conveniently dismissing tablet and smartphone numbers. Apple and Android cheerleaders trot out tablet and smartphone share. The blinders come out depending on your allegiance. Its hilarious, no different than reading the posts at hockeyfights.com, one fight will be so lopsided but you always gets 5% of the posters claiming the loser somehow won.

pthurrott
on Mar 18, 2013

There's no spin. My original point remains. The only cheerleading occurring here is from you.

Avro
on Mar 18, 2013

Paul, The Market Share myth. A mistake frequently made is to assume that all users are equal. They are not. For instance Windows Users tend to buy software less often than MacUsers and they tend to buy it from large software houses. MacUsers have long supported small software houses and it has been a rich environment for these developers and shareware developers. So it is not only profitable for Apple and companies have made a pretty penny selling accessories for the Mac.

A similar situation exists with Android and the iPhone. Android gets the market share, but the software and accessory scene is far more profitable on the iPhone.

pthurrott
on Mar 18, 2013

Someone already voiced this incorrect opinion. I've already debunked it. Time to move on.

Avro
on Mar 18, 2013

You haven't debunked it at all.

How do you explain the success of such companies as 1Password, BareBones Software, the Omni Group, Griffin, Matias and Literature and Latte? Lots of people make lots of money out of the Apple software and hardware ecosystem. Indeed it is probably easier for someone to a rung up on the Mac ecosystem than the Windows ecosystem, which seems to be dominated by a very few large software companies.

pthurrott
on Mar 18, 2013

I probably make more money than any of those companies every year. Again, already debunked. Moving on.

trooper11
on Mar 15, 2013

The sales numbers for RT models is disappointing, but I'm starting to think that MS is going to have to expect a slow burn for its tablet hardware and win 8 platform in general. This speaks to a larger topic.

Paul has covered many reasons for slow adoption in general, but I think there is also something else in play. There is still a stigma about MS products and there is a vocal group that has made it clear that they will put down the platform any chance they get. These people include popular tech radio show hosts as well as your rank and file forum poster.

This kind of voice has built up into a stigma that the general public has adopted and it means that MS has to work so much harder then the competition to even be heard in the market. That means sales numbers like this need to be acceptable for a while. MS must be willing to burn this kind of money while still investing more and continuing to grow and improve the win 8 platform and surface hardware, not to mention the wp platform.

Its going to take a few generations of hardware before people are exposed to the platform enough to give it a chance and really adopt it. Its a bit like the way they pushed the Xbox forward even after its start and the odds against it.

MS' comments leading up to the Surface release make me think they know this won't be an overnight success and require swallowing less then stellar sales in order to reach the end goal.

garak0410
on Mar 15, 2013

I am no business expert but I see Microsoft being very patient when it comes to Windows 8 tablets and Windows Phone 8. I am seeing more Windows Phone devices in the wild here lately and when I show people my Surface Pro, they are impressed and often complain about how "ancient" their iPhone feels to them. I don't think it is panic time...

worleyeoe
on Mar 15, 2013

Joe Wilcox over at Beta News stated a couple of weeks ago that MS needs a Manhattan project. Well, maybe this project should simply be that MS come to the conclusion a lot sooner rather than later that they need to blaze a "go it your alone" trail and ditch the 3rd party model at least in terms of tablets and phones. Personally, I would love to see MS go out and buy T-Mobile and become completely vertically integrated. Well before that, drop the RT price down to $429 and include the touch cover and Office still, of course.

paebin2s
on Mar 16, 2013

Quoting Joe Wilcox is something you should not do.

Fleet Command
on Mar 15, 2013

A device that, according to you, everyone finds impressive is only sold 400,000 units? Looks like the perfect time to panic to me...

joelist
on Mar 15, 2013

I would day that 1.1 million RT sales is actually not bad. Remember that we're talking about a launch on October 26th only in Microsoft stores. It wasn't in the wider network of stores until mid December (thus missing roughly half of the Christmas rush). The numbers for the Bllomberg report don't include an end date but usually these types of reports are to end of previous month - in this case February.

So the RT sold 1.1 million units in that environment? Actually that isn't bad at all. For that roughly 4 month time period it had a month and a half where it could only be bought direct from Microsoft or from one of their retail stores - of which there are very few. For the other 2.5 months it was in a normal sales trough (post holiday) for sales. And it still moved a bit over 250,000 units a month.

And the Pro has moved 400,000 units in one month - that comes out to 4.8 million annually. I expect that RT sales will stay steady and build as the platform matures.

Paul, you used to take these sort of "doom FUD" reports apart in the past and note where their logic fell short. I hope you start to do so again.

Fleet Command
on Mar 15, 2013

Actually, Paul did imply that 1.1 million sales is not bad at all. What IS bad, however, is the fact that we are talking about 1.1 million out of a shipment of 1.9 million distributed to punters. That means 0.8 million rejects, which IS bad.

paebin2s
on Mar 16, 2013

1.1 million is not bad. Then again when Apple sells 3 million over an extended weekend it does not looks so great either.

mlbriggs
on Mar 15, 2013

Also remember that the Surface Pro has many features that enterprise customers will want in a companion device. And the enterprise purchasing cycles aren't the same as when products launch or when the average consumer decides to purchase a device.

Over time, I believe that the volume sales of the Surface Pro will steadily increase as more and more enterprise level customers become aware of all of the security and management features built into the Surface Pro.

dabigeasy
on Mar 15, 2013

I love my surface pro. My wife liked mine so much I bought her one too. She is a high school teacher who teaches calculus, physics and robotics. She loves it and transferred all of her robotics programs to the device and says it has been a God send. She tells me the kids were all asking about it and that about 30 of the students are now using them. I can also tell you that everybody that has seen mine wants one. I believe they will sell a lot more of these if they improve their marketing and make sure they can make them fast enough to keep up with the demand. The only complaint I have isn't with the device itself but that Microsoft hasn't released a docking station. Paul, does Microsoft have any plans to release a docking station for the Surface Pro? Thanks for the great work...

jimpict
on Mar 15, 2013

I know that Paul and others have not been very excited about the Surface RT, but I have to say I'm thrilled with it. My fiancee wanted a tablet she could carry around easily and play the sorts of games she played on her phone (touch-based word games mostly. She didn't like the iPad because there was little chance to do any work on it if she needed to do that. Surface RT has Office and a keyboard. We got the TypePad, and at this point she never opens her laptop. She uses the Surface RT for absolutely everything. Now, she's no poweruser, but the iPad and the Android tablets weren't good enough, yet the Surface RT basically serves as a PC replacement.
And I'll admit that I like it quite a bit as well.

whiplash55
on Mar 16, 2013

I agree, the RT devices (I prefer the Dell XPS 10)is what I use now most of the time. The apps I need are largely present and the device has enough power to do what I need most of the time. The touch interface is very slick and efficient I really enjoy the device.

wp78
on Mar 15, 2013

I can't help but think of what would have happened if MS called it the XBox phone and the XBox tablet. People love the XBox brand, me included, and I don't even own one. XBox is the best selling console for 26 months and has sold over 75.000.000 units. Those are big numbers.
Tightly integrate XBox games into the 'XBox pgone' and people would hav eaten it up.

BeastMD
on Mar 15, 2013

I just think they could lower the prices, eat some loss and they would get a much better adoption rate in the long run. I have an RT tab and I like it alot, obviously MS needs to tweek some stuff to make it a little more coherent and the interface need some continuity work and they need to add a freaking clock without having to bring up charms but its a solid if not a little on the slow side product. I really want a pro but I cant justify the 1200 price tag. (with keyboard and office).

dabigeasy
on Mar 15, 2013

I can tell you from first hand experience the surface pro is anything but slow. This thing is lightening fast and as I mentioned in my earlier post everybody that sees it wants one. It is a great product.

rjprice
on Mar 15, 2013

I expect Surface RT owners will join the hallowed ranks of enthusiastic early adopters who get to experience the joy of seeing their shiny new toy killed off by Microsoft before the warranty expires. As a ZuneHD owner I understand this feeling all to well.

Timo47
on Mar 15, 2013

That's my fear as well and the reason I'm holding of on buying any Surface device. Well, the Pro isn't even available yet in my country, so that also 'helps' in my decision.
No, MS will need to prove to me first they are serious about this. And aside from the Zune fiasco, they also have a reliability trust issue with numerous Xbox hardware failures.

brians
on Mar 15, 2013

For some perspective, the Google Nexus 7 tablet sold 600,000 in its first two weeks on the market (came out mid July), then 1.1 million in the first full month (August) that followed.

wp78
on Mar 15, 2013

I wonder how much money Google makes at $199 retail?

brians
on Mar 15, 2013

Gross profit margin is believed to be about 20%.
As a guess, I'd say they clear 5% per tablet [which is inline with what PC OEMs make on consumer laptops]. The $249 version is more profitable. Someone like Samsung would do better as they are generally making their own product.

Daniel D
on Mar 15, 2013

About as much wp78 as Microsoft made in budling IE for free and putting Netscape out of business in the process.

Giving Android licenses to anyone who wants them isn't about making money. They make up the losses and then some with the advertising side of the business anyway.

No its bout market and mind share and right now with Microsoft stuck with a old high profit business model that stops them from being truly competitive in price, Google are winning a lot of market share.

Ted T.
on Mar 16, 2013

My guess is close to zero. So what? Apple makes tons of money on the iPad and sells millions of them in a single launch weekend.

It is possible to make money and still sell a lot of tablets. I'd say that Google is selling Nexus tablets so cheaply not because it doesn't think anyone would buy them otherwise, but because they are more interested in disrupting the iPad market by training customers that tablets should be unprofitably cheap. So far though they mainly seem to have succeeded in disrupting the market profitable tablets not made by Apple.

I suspect though that the zero profit tablet market will eventually implode just like the zero profit Netbook market did. The canary in the coal mine here is Amazon -- how long will investors keep its P/E sky high while the company makes little to no profit due to, among other things, the cost of selling profit less or even money losing Kindle Fire tablets.

scottbreen
on Mar 15, 2013

Ill be interested to see some figures after Microsoft expands Surface Pro availability to other countries. I know quite a few people in Aus who are holding out purchasing any Windows 8 offering until we can buy Surface Pro. At the same time, a lot of non-tech people seem to recommend Samsung Galaxy tabs when people talk about buying tablets (which I've been doing my best to discourage, but its difficult without a decent -available- alternative)

Just Jake
on Mar 15, 2013

Microsoft needs to deliver on the rest of the vision that makes Win8 compelling.

First, ship the Metro versions of Office that they must have written by now.

Then, identify the top few hundred apps, and pay their developers to port them to Metro.

Third, find some developers who are creating exciting apps on IOS/Android, and bribe those developers into shipping exclusively on Metro first.

The result? Exciting killer apps start to appear on Win8, and they're available nowhere else. Suddenly there's a compelling reason for people to buy into the Microsoft tablet ecosystem.

But as long as Win8 tablets can't deliver anything that people can't get from IOS/Android, there's no reason for people to buy them.

SamR
on Mar 15, 2013

I think the results are quite good .... all things considered.

The Surface Pro sold pretty well for a Windows Ultrabook. There is plenty to be pleased about, it is a very desirable machine but not cheap. MS should continue to develop it. No fans and a longer battery life and they have a winner.

The Surface RT is a problem. Metro is immature and no-one but fanboys will buy it. I was excited when it was previewed, I delayed my tablet purchase until it was released and reviewed. I then bought something else.

Now Windows RT may be the future of Windows but it is not a future that makes me particularly want to join it at this stage. The reason? Why would I?

They should have done it all on Intel hardware, provided great tools for developers so all new Windows programs were RT based. Then later on when ARM was powerful enough do it the other way around. Windows X86 in emulation on ARM. I believe those great tools already exist.

Easier said than done but is a plan. What they have now may be a dead end.

The only way out of this I feel is to drastically cut the price of Surface RT to the price of the Google Nexus 7. Give it away, do an Amazon instead of wasting money like buying Skype just for the name.

John Wolf
on Mar 15, 2013

I absolutely love my Surface RT. Since Citrix receiver is fixed I can access work documents, and I use Goto Meeting and Lync all the time. I understand that it's a companion device but it beats the heck out of the Ipad, it has flash for crying out loud what's not to like? When people see it they love it. The price should come down, if it started at 300 bucks, it'd take off for sure.

GoodThings2Life
on Mar 15, 2013

If there's any real saving grace for Microsoft, it's that business is so reliant on Microsoft products with few viable alternatives and that the PC will continue to dominate the market for the forseeable future that the fads will fade. Apple won't be doing anymore must-have gadgets... I mean really, iWatch? Really? I only know a few people who still wear watches. I just don't see it as a money-maker. Jobs is dead, and along with him the company's ability to lead. Android will stick around until Google dumps it for the next big project, and someone else will pick it up as OSS and butcher it. I don't even see Chrome being relevant... I suppose Chrome could merge with Android, but I think it's Android that will suffer.

But there will always be Microsoft pumping out the middle-ground ... not best-of-breed, but not bad, and it will always be familiar and comfortable. Everyone complains about new UIs and such for a while and then they suck it up and we move on. Every. Single. Windows. Release... (except Windows 7, which I still don't see anyone hating).

dalestrauss
on Mar 15, 2013

I sit here writing on the input panel inserting this comment, and just marvel at how Microsoft has botched this product release. The wrong (unnecessary) version first, RT, followed by the superior but misunderstood Surface Pro. Marketing is nothing more than Glee rejects prancing on campus or boardroom table tops with no concept of what the thing is for other than snapping the keyboard or kickstand in unison as if symbols or castanets. Just think what we'd be seeing right now if Surface Pro came first in 128GB only, with Surface as a RT size Atom processor with 64GB and 10 hour battery, both including the touch cover and at $849 and $649. They would be taking the market by storm.

Ted T.
on Mar 16, 2013

Paul, this is at least the second article where you have compared Windows Tablet + PC sales to iPad sales alone. You do know that Macs exist right, and are by far the most profitable hardware segment of the non-tablet PC industry? And one that has been consistently outgrowing the Windows PC segment for years now? Adding Macs to the total wouldn't invalidate your point -- indeed it would make it more believable than it is now.

pthurrott
on Mar 16, 2013

Actually, Macs are part of the numbers. I assumed that Windows market share of the PC market would be 90 percent, with most of the rest of that going to the Mac. That's a bit high for today's world, but I'm giving the Mac the benefit of the doubt for 2016/17.

pipsqueek
on Mar 17, 2013

I also find it interesting that you split non Microsoft products into Android and iOS to make percentages more favourable to MS. You seem to be apprehensive about MS dominance being undermined. Of course you try to be balanced in your reviews, but you come across as being a bit of a MS fanboy.

How about adding in the market and volume numbers for smartphones. A Pew Research survey states that Smartphone adoption among American teenagers has increased substantially and mobile access to the Internet is pervasive, with a quarter of teens described as "cell-mostly" Internet users—those who mostly surf the Web using their phones, rather than other devices such as desktops or laptops.

What does that bode for future pc sales?

pthurrott
on Mar 17, 2013

I did no such thing. Android and iOS are separate platforms. Why would I commingle sales of those devices?

ad24
on Mar 16, 2013

I guess the Wintel coalition has messed with its karma a bit too much over previous decades, and they are now paying the price. It seems that both companies still do not get it. Microsoft pushes an expensive device with untested OS and no apps as they are a company with a commanding share of the market, while Intel pushes processors that costs more than popular devices currently on the market.

It really does not take a genius to understand that Surface RT without apps and no x86 support cannot sell well at current prices. I am sure sales are none to nothing now when x86 Win 8 tablets are available for less. If Microsoft wants to keep RT in business they must offer devices that costs less than competing Android tablets, not more.

And if Intel wants to stay relevant they better shift focus on low-power Atom processors immediately. They must understand that it it is better for them if Atom rather than Arm cannibalize their Core processors.

jescott418
on Mar 16, 2013

A key problem with Microsoft is that its ecosystem is not as tight as say a Apple system or a Google system. These devices are meant to rope you into a ecosystem and right now the popular one's are Google's Android and Apple's IOS. The other problem with Microsoft is timing. Microsoft is late to everything and the tablet market is no different. Microsoft to me is not good at selling a ecosystem to customers. Apple is king at locking users into one and Google makes a case for Android too. Microsoft just has failed at driving home a media content store, a application store or anything else.

Rxdiaz
on Mar 16, 2013

I am curious what the Surface Pro's sales numbers will be in the coming months. At first there was a supply shortage as a lot of techies wanted it. They are now available everywhere around me. I want to see if sales continue after the initial wave of people who were waiting to get one.

The next few months will really bring this picture into focus...

AlanTuring
on Mar 16, 2013

The numbers above tell the whole story though they don't support the conclusion that " traditional PC sales continue to dominate those of tablets and will do so for several years".

PC's and tablets will combine for 501m Units in 2013 and 693m units in 2017. That equates to PC's holding a 64% majority in 2013 but falling to a 55% majority in 2017. So Windows dominance in the overall market is declining and it's doing so because the growth in tablets doesn't include Windows based devices. So to answer the question the title proposes, these sales numbers are bad for Microsoft. MIcrosoft completely missed the consumer content consumption growth market and is paying a heavy price for dismissing that market.

And for those of you touting content creation vs. content consumption as some kind of disadvantage for consumption. Consider this analogy. How many people need to create PDF documents vs. how many people need to read them? Now you see the problem Microsoft has. By only creating "PDF Writer" and ignoring the "PDF Reader" market they have lost untold sales by not dominating both sides of the equation. And as the above sales numbers show there are far fewer sales on the content creation side as there are on the content consumption side.

pmbAustin
on Mar 16, 2013

Microsoft needs a few big splashy updates to push sales, imho.

If they can't get significant upgrades of the main apps on Windows RT (Mail, People, Music, Video, Pictures) before the end of June, something's wrong. They need a major splashy push of updates by then in order to get people to hang on for the "Blue" release in the fall/winter.

Right now, I use my RT for mainly "Kindle" duties, combined with some games (Wordament, and a few other touch-based games). I'd use it a lot more if it had a usable/decent Mail app. The Video app is functional but bare-bones, the Music app is of minimal use imho, the Xbox games app takes WAY too many touches to get to what you want (it's way worse than the WP8 version... why do I have to touch-and-wait six+ different things just to get to compare achievements with a friend? It's half that on WP8!)... a lot of functionality enhancement and UI refinement is required across all the basic apps.

The "Blue" update also needs to allow RT to join homegroups and library sharing, seriously.

Pedro_Mann
on Mar 17, 2013

"traditional PC sales continue to dominate those of tablets and will do so for several years."

Great, so at what point in the Windows 8 experiment do they realize that having the traditional interface is necessary for adoption and add that back in? Something like the Windows installer detecting if touch hardware exists and then having a choice screen with the appropriate radio button prefilled: Metro or classic, by default. Of course being able to change this via easily accessible controls, and being able to force this via Group Policy would be necessary polish. Allowing Metro apps to run in a Window will be necessary to complete the fusion, and has already been done by third party developers.

At that point they can add further polish to the Metro interface with each windows release and let people get to know it via their lean back, 2nd devices.

Windows Blue? Please don't do us wrong twice in a row.

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