Going Pro: Entertainment

Sure, Surface Pro is compatible with everything, but the battery life sort of sinks it here

With its lackluster battery life, Surface with Windows 8 Pro isn’t necessarily the ideal choice for movies and other entertainment solutions. But Surface Pro has one big advantage over Surface RT in this category: It can run desktop applications like iTunes, Spotify and Rhapsody, opening it up to a far wider range of music, photo, and video apps.

I rented a few movies on Xbox Video before my trip to Cancun, but I rented those on Surface RT and, with just a couple of days left in the trip, I haven’t bothered to watch them yet. (I also had some trouble renting them, which I probably should have written about in Going Pro: Trouble in Paradise. Long story short, a reboot solved that issue.)

What I did have on Surface Pro, however, was the final four episodes of “America Horror Story” season 2, which I really did want to finish. I had purchased the episodes on iTunes, which as you know won’t work on Windows RT, so I downloaded them to the Surface Pro and figured I could get through a few of them on the flight to Mexico.

No such luck. There was a crackling sound in the headphones that I initially took to be a dying battery—I use Bose noise canceling headphones that require a single AAA battery—but replacing that didn’t fix the issues. So I ended up watching a few Rifftrax movies (“Birdemic – Live” and “When a Stranger Calls Back,” if you’re curious) I had purchased online instead, using the desktop VLC Media Player I prefer. That worked just fine, with no crackling, and the performance of the full-screen playback was excellent. The two movies combined are only 3:20 or so, so battery life wasn’t an issue.

Curious about the iTunes issues, I tried the show again from the hotel room, this time while on power. (As you may recall, my Surface Pro power supply gave up the ghost and I’ve been using a Surface RT power supply instead). No crackling this time, but the video and audio kept getting out of sync—you can most easily notice this when characters speak and their onscreen mouth movements don’t match up with what’s said—causing me to fiddle with restarting iTunes repeatedly.

After a while, I changed the power management scheme to High Performance, which shouldn’t be necessary, and sure enough it didn’t do a thing: For whatever reason, iTunes couldn’t play back the TV show video without getting out of sync. What’s odd is that I do this on my normal Ultrabook all the time, and looking at its specs in System control panel, I was surprised to discover that the Ultrabook has the exact same 1.7 GHz Intel Core i5-3317U processor as does the Surface Pro. The only meaningful differences between the two systems are the RAM—8 GB on the Ultrabook vs. 4 GB on Surface Pro—and the screen resolution: 1600 x 900 on the Ultrabook vs. 1920 x 1080 for Surface Pro. But since the HD iTunes movies are only 1280 x 720 (-ish, they’re actually 1280 x 718 for some reason), I’d be surprised if that were the issue.

That said, I can’t explain it.

Beyond this one curious and unexpected issue, Surface Pro of course opens up the world of PC-compatible entertainment apps. And in my case, at least, that makes a big difference. Yes, Surface RT has Netflix, but it doesn’t have Amazon Prime Video, and since the offline player is a Windows application and not a Metro app, there’s no way to access that content (yet) on Surface RT while on the go. Likewise, you can of course use Amazon Cloud Player from either system, but only Surface Pro is compatible with the MP3 Downloader and MP3 Uploader utilities that Amazon provides for iTunes and Windows Media Player interaction.

Only Surface Pro supports native clients for Pandora, Spotify and Rhapsody as well, though each has nice web interfaces (that don’t work offline; Pandora doesn’t work offline regardless).

And photo editing (and camera acquisition)? Don’t even get me started on how woefully inadequate the Metro-style Photos and Camera apps are. Windows Photo Gallery—a beautiful, full-featured desktop application—works just wonderfully with Surface Pro. As do such applications as Google Picasa and Flickr Uploadr (which appears to have been last updated when Windows Vista was still new, or what I call “the Carter administration”).

If there’s a better example of where Surface Pro’s combination of full compatibility and lackluster battery life is problematic, I’m not aware of it. And because solving the latter problem would let many use Surface Pro as their only device on the go, it makes the situation all the more poignant. As usual, Surface Pro is this close to being ideal.

I’ll keep trying, of course. I’ve got an HD copy of “Skyfall” to watch on the way home.

Discuss this Article 15

studio4llc
on Feb 18, 2013

In the FWIW department:

There's been some discussion on the Verge with regard to Surface Pro “crackling” speaker issues.

On occasion, with my cable TV setup using a Denon Surround Sound Receiver and Samsung 3D TV, I experience this lead/lag between sound and corresponding movements (i.e. voices/mouth) with TV. I’ve been told it’s likely an audio/video in/out issue with the receiver. This started only after Time Warner converted everything to HD.

dhallman
on Feb 18, 2013

On my wife's Ativ (Atom version) we found iTunes video went out if sync if Windows Defender was enabled during playback. This was discovered on a plane in battery mode as well. For some reason movie playback becomes idle scan time. Disabling defender solved the issue. I have not confirmed on Surface Pro as I do not use iTunes on my PC.

elfman12
on Feb 18, 2013

RIFFTRAX! That was the first thing I tested on my RT when I got it at launch. BIRDEMIC and THE ROOM. Haha, nice.

AlexKven
on Feb 18, 2013

Paul, I'm sorry to tell you, but iTunes has problems on Surface Pro because iTunes sucks. It is such a slow piece of poorly programmed software that demands the whole computing power of your machine and then some, and is (probably not coincidentally) made by Microsoft's competitor. I commit to be iTunes-free on all of my computers, and as a result, they run amazingly.

Also, for most people, its battery life really isn't that big of a deal. 4.5 hours is just fine! I plan on upgrading to Surface Pro later this year, and it's a step up from a 3-year-old laptop that gets 1.5 hours on a good day, so I really don't see this as an obstacle. It. Is. Just. Fine.

Bobbie
on Feb 18, 2013

I think this is where MS should have gone Atom with the 'low end' surface offering. More power, equivalent battery life, and full x86 compatibility - I still scratch my head on the ARM/RT release.

I'm currently using an Asus VivoTab Smart (Win 8, Atom), comfortably running all of the apps you mention AND getting 9+ hours battery life to boot!

Sen
on Feb 18, 2013

Allow me to explain it - it is iTunes, it just works. I have had this off sync issue in the past on a powerful desktop gaming PC. I can't explain it beyond that though.

On a similar note, while I haven't tried Surface Pro in particular, VLC Media Player is a wasteful resource hog. I thoroughly recommend using a Metro media player with hardware acceleration. The WinRT Media Foundation renderer offers better quality than the archaic VLC one too. On my Iconia W700 I would be lucky to get about 5 hours with VLC, but 6-7 hours with PressPlay Video or Xbox Video. Granted, these players are lacking in other ways, but whenever possible I use them. A desktop alternative is Media Player Classic - Homecinema with DXVA, that offers around 6 hours. My guess is VLC's downfall is its reliance on the CPU rather than the fixed function hardware decode.

Similar applies across the board, the Metro apps are surprisingly power efficient. The Silverlight based Netflix uses way more power than the Metro app, a difference between 5 hours and 7 hours of battery life.

deankaltsas
on Feb 18, 2013

i downloaded 2 movies from xbox, two from amazon and two that i had ripped myself. NO problems with anything. i really don;t want to badmouth itunes so let's not even go there... on my flight i had power so that wasn;t an issue at all. but i will say one thing. the seat was so close i never would have been able to open a laptop. i did see some others using their laptops and it wasn't pretty. but for this one all i did was use it as a tablet and it was perfect! i almost went with the acer S7 or the asus zenbook (black one from best buy) and i am glad i stuck with this system. now that i am back i do miss not having the larger 13.3 inch screen on the others but i have found that whatever you use for a couple weeks you tend to get used to. i read all that fuss about web page rendering in the browsers but honestly as long as the chrome was not in windows 8 mode everything worked fine. the sound from the 3.5 output was better than some of my devices. and overall i am very happy and have had no problems at all. i did have my ipad mini with me but to be honest i never even turned it on.. my nexus 4 and my surface pro will be in my next bag and i will replace the ipad mini with my NOOK so i can read in the daylight or at the beach. now before everyone thinks i am an apple hater, thats not the case at all. the ipad mini is a great product but i just don;t need it anymore... an interesting note at the conference was that out of 30 people on both days 27 of them had the MBA with the larger ssd drive. the price was $2,100 for those. i would spend extra for a larger drive on the surface as well. and probably sell this model if and when the newer haswell chip is out... and i really hope they do come out with a keyboard with an additional battery as been rumored!

Buitingf
on Feb 19, 2013

HI Paul, another great article as usual. Just one quick remark: iTunes does actualy offer the option to download movies/TV shows in 1080p. The default setting is 720p but I have noticed that while updating to newer version this setting may be changed. In my case this change resulted in the exact same problems you are describing. The option can be found under preferences, store.

critic2029
on Feb 19, 2013

I've spent most of my time since I got my RT in Germany, and it's somewhat annoying that Microsoft decided to actually check your physical location against your account location to purchase movies. My Apple Account is tied to my credit card, apple doesn't care if I'm in some other country so long as the eventual charge goes to an account that matches my home country. This is how it should work on something that is meant for traveling. I don't want to have to remember to buy/rent my tv shows and movies before I leave, and I shouldn't have to go through the trouble of getting a Proxy.

Scottf
on Feb 19, 2013

Paul, could this be related to the review hardware and possibly debugging code you are using? I can try to duplicate anything on my Surface. One thing with mine is I have not heard a peep out of the fans yet. Perhaps I need to stress it more!

JimmyFal
on Feb 19, 2013

Your mention of the inadequate photo/video importing capabilities of Win 8 brings up probably the largest Win 8 problem I see as related to consumers.

WTF is MS thinking, by not having go to apps for Mail, Calendar, Photo, and Video AND Music, consumer ready and of the highest quality, out of the box? Did they simply not assign the resources to coding these aspect of the OS, or is writing apps for Metro a lot harder then we all think? I don't write code, so I have no idea, but the lack of quality apps would leave me to believe that either no one is interested in coding for Win 8, or they are all still "working on it", and a barrage of apps is yet to come. The latter I hope.

PS, have you seen the miles long thread about PhotoGallery not being able to use brightness adjustment with a huge # of Nvidia cards? Even brand new machines with the latest graphics cards from Nvidia are crashing, causing people to not use Nvidia cards as it relates to Photo Gallery. Microsoft has taken it upon themselves to end this thread. http://tinyurl.com/bjmmhvh

red77star
on Feb 19, 2013

Are we talking about Tablet or Laptop? What MS is trying to accomplish with Surface. What are they competing on the market?

AlexKven
on Feb 19, 2013

iPad.

jimbie882
on Feb 19, 2013

How did you manage to download movies from iTunes and found out TOO LATE that it didn't play on Surface Pro? While I can certainly fault Surface Pro for either the hardware or Windows 8, I wonder if the problem could be the player software. To prove a point, you didn't prove anything at all. Your review just caused confusion. It is weird that a fast processor (Core i5) isn't fast enough. I've had problems myself with video playback on Windows 7 despite the i5 CPU. I found that getting a better video player like VLC improved performance.

Since we both seem to have the same problems, it is a wonder that Microsoft didn't fix the problem a long time ago. I see less advantage from the better Intel processor due to the sluggish and flawed behavior of Windows.

mtalinm
on Feb 20, 2013

I had the same experience trying to play iTunes video for a class I'm teaching. the audio crackled, and the video got out of sync with the audio. doesn't happen on my lenovo x230. tried the SD version and it didn't help. not sure what is up w/iTunes. other video players work fine. guessing it is a Crapple problem.

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