Microsoft v. Google, Round Two: Email

Earlier this week, Microsoft aggressively started attacking Google for its new privacy rules, and while Google weakly responded to the attack (and did not in fact debunk any of the key Microsoft claims as some have claimed), Microsoft isn't letting up. Today, the software giant posted a second shot across Google's bow, complete with an accompanying newspaper ad. And today's topic is email.

"Picking an email service is an important decision, particularly if you care about your online privacy," Microsoft corporate VP Frank Shaw writes in a new post to the Official Microsoft Blog. "Today's newspaper ad (and this post) focus on email."

Here's the ad.

email_ad_cut

According to Microsoft, its email services, Hotmail and Office 365, are superior to Google's because:

Google reads your mail. Google tried to deny this yesterday in its own blog post-based response to the original Microsoft attack. But Microsoft's right. The claim is that "Google reads your email." Not "Google employees," but Google. If Google computers are scanning your email--which Google admits--then Google is, in fact, reading your email. And its doing so purely for the purpose of positioning ads next to your email. Gross.

Google Internet searches are tied to your Google ID. Google also completely glossed over this issue in yesterday's response. The Microsoft claim is that "people tend to stay logged into their email service throughout the day, so all Internet searches you do with Google become tied to that same identity."

YouTube video views are also tied to your Google ID. "Google recently claimed they 'aren't doing anything new,' [but] it’s clear from their letter to Congress that their new policy allows them to cross-index your YouTube viewing information with your Google search behavior (something their policies explicitly prevented them from doing until these changes)," Shaw writes.

I most enjoy Microsoft's central claim here, though: "Google has been trying to characterize the changes [to its privacy policy] as 'simpler,' 'easier' and 'more consistent' and ... keep trying to assert that they haven't made it any harder to control what gets collected about you. That is simply not true unless you want to sign out of your mail service every time you do a search, or watch a video."

The contrast with Hotmail and Office 365 is clear, Shaw asserts. Microsoft is not using the contents of your email to deliver ads. Microsoft is not linking your searches to your ID. And videos you view on YouTube aren't linked to anything Microsoft related, ever.

As you may know, I recently completed my own migration from Gmail/Google Calendar to Hotmail, and while my own move was unrelated to such concerns, this is probably a good time to remind you of my recent articles related to this topic:

Also, I've been writing about using Office 365 from the standpoint of an individual, IT pro, or very small businesses. Those articles may also be of interest:

Discuss this Article 6

LemonSaucy
on Feb 2, 2012
Very good article Mr. Thurrott. I read a book titled "Googling Security: How Much Does Google Know About You?" by Greg Conti. This gentlemen extrapolated this situation (which is probably worse than we realize) a while ago. What an eye opener his book is. What Google can potentially do with all the seaches, email reading, maps, videos, cross-referencing and on and on and `forever` stored is mind-boggling. One need be a bit wary of that one company. There are alternatives and folks might consider them: e.g. Bing, Yahoo and so on for searching, Hotmail for online email, and so on. Be circumspect on what one puts online too.
mikegno
on Feb 2, 2012
I still remember when I was looking for a car back in 2007. I corresponded with some people on Edmunds auto site about the new Honda models that were due. When I started seeing ads for Honda dealers, it creeped me out. Since then, I don't put anything of informational value in gmail. I use it as a throwaway account. I don't allow IE9 to accept cookies from Google, dblclick or similar except when I manually turn cookies on for quick usage, like changing my youtube subscription which is pretty useless to them. I keep IE9 tracking protection on for almost every site so Google minions can't track me. And I almost always use Bing for search.
luis3007
on Feb 2, 2012
Sadly, as long as Bing continues to be crap outisde North America, Google will continue to be the default search engine for the rest of the world.
AnthonyShea
on Feb 3, 2012
Imagine that after looking into a car Google shows you ads for cars ... what I really find humorous is what the hell are you doing online that your either so shameful or embarrassed about or illegal that your so paranoid about the harmless crap Google collects? Further more, you don't have to be signed into your Google account to use Google search or YouTube and oh yeah you can opt out of most if not all of it. And to the person using IE what kind of laps in judgment lead to this I wonder? I have used Bing and it's rather awful experience. Hotmail and Yahoo which if I remember right is in some kind of mega bankruptcy are equally awful fall backs. Whenever I'm force to use IE9 because the rare site wont render correctly in Chrome I have IE auto sandboxed by my AV suite. Besides I'm sure you people freaking out about Google also over share on Facebook with public access and the same for twitter. All Google has done is make it easier to manage their polices and try to keep things a bit more transparent. I also remember people going all nuts when windows 7 was in open beta saying MS had some mystic black box that was going to spy on you and send the government all your dirty little secretes which if thought about logically anyone would discount. Besides has anyone ever thought that MS is just throwing mud to try to gain more market share other than teenagers using windows live messenger?
AnthonyShea
on Feb 3, 2012
Imagine that after looking into a car Google shows you ads for cars ... what I really find humorous is what the hell are you doing online that your either so shameful or embarrassed about or illegal that your so paranoid about the harmless crap Google collects? Further more, you don't have to be signed into your Google account to use Google search or YouTube and oh yeah you can opt out of most if not all of it. And to the person using IE what kind of laps in judgment lead to this I wonder? I have used Bing and it's rather awful experience. Hotmail and Yahoo which if I remember right is in some kind of mega bankruptcy are equally awful fall backs. Whenever I'm force to use IE9 because the rare site wont render correctly in Chrome I have IE auto sandboxed by my AV suite. Besides I'm sure you people freaking out about Google also over share on Facebook with public access and the same for twitter. All Google has done is make it easier to manage their polices and try to keep things a bit more transparent. I also remember people going all nuts when windows 7 was in open beta saying MS had some mystic black box that was going to spy on you and send the government all your dirty little secretes which if thought about logically anyone would discount. Besides has anyone ever thought that MS is just throwing mud to try to gain more market share other than teenagers using windows live messenger?
Ivar
on Feb 5, 2012
Our company did some work for Google. During this time we emailed something to a third party (not Google) and in this email was a scanned document (scanned text) and the text contained the word Google. When later we searched Google for a specific term in that document (accidentally) we found this document! We were surprised and still do not know how this happened. I am not saying this is what happened, but it appears as if Google managed to "see" us mailing the document and added it to the search results. We used Outlook on Exchange, not a web based mail client and the text was scanned, so in order to obtain the word Google it would have to be ocr'ed in a way. Again, I am not saying this is what happened but it looks like we sent mail to someone, this mail got intercepted, ocr'ed and then added to Google's search results for a name mentioned in the "digital" part of the mail, the senders name. The Do no Evil mantra is scary by the way. It is like having someone who visits tell you "Not to worry, I will not steal anything!" That would immediately raise suspicion, wouldn't it? Not that I trust MS any better....

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