Consumer Reports Weighs in on Windows Phone 8

Consumer Reports also picks the HTC Windows Phone 8X as the best of the bunch

The consumer products review experts at Consumer Reports have examined the first Windows Phone 8 handsets and have rated them about as highly as competing iPhone and Android smartphones. As important, perhaps, they rated these devices much more highly than Windows Phone 7.5 handsets.

Though the HTC Windows Phone 8X and Nokia Lumia 920 both achieved an overall score of 76 from the firm, Consumer Reports noted that it preferred the HTC 8X overall thanks to its gorgeous form factor. This matches my opinion as well, as noted in What I Use: HTC Windows Phone 8X.

“While we were all excited to put the new operating system through its paces in our labs, we noticed something before we even turned some of the phones on: Several of them not only looked sleek but also really felt comfortable to hold,” Consumer Reports noted in a blog post. “The most comfortable-feeling phones to join our latest smart-phone Ratings were made by HTC, [including] the Windows Phone 8X for Verizon and AT&T.”

That 76 score doesn’t trail the best-reviewed phones by much: The LG Optimus G scored 79 with the firm, while the Samsung Galaxy S III hit 78 points. Apple’s iPhone 5 scored 77, as did the HTC One X+ and Samsung Galaxy Note II.

By comparison, the highest-rated Windows Phone 7.5 handset, the Nokia Lumia 900, scored just 71 and was dinged, rightfully so, for “fair” camera image quality. The Samsung Focus 2 scored just 70.

Looking at the Windows Phone 8 handsets, none of them scored below “Good” in any category, a first for Windows Phone.

The HTC Windows Phone 8X, had “Excellent” scores in ease of use, messaging, web browsing, display quality, and portability, and “Very Good” scores in phoning, battery life, camera image quality, and camera video quality.

The Nokia Lumia 920 was dinged for its “heft,” with Consumer Reports noting that the device is “one of the heaviest phones in [its] Ratings.” The 920 scored Excellent for ease of use, messaging, web browsing, display quality, and camera image quality, and “Very Good” scores in phoning and battery life. But voice quality, camera video quality, and portability were only rated “Good.”

Discuss this Article 36

pmbAustin
on Dec 17, 2012

Interesting. I'd think the image stabilization of the Nokia 920 video would rate it far higher than just "good" (every video I've made with it looks way better than any I made wtih my old iPhone 4). And the 'heft' just isn't a factor, for me at least. Compared to other phones (once you factor in their sometimes mandatory cases which the Nokia 920 doesn't need at all), it's a barely perceptible difference to me. I actually prefer it to the "almost not there", "toy" feeling of the iPhone 5 to be honest.

dbuchanan
on Dec 17, 2012

I'm still waiting for ATT to get the Cyan 920

rrgtr
on Dec 17, 2012

I went to the store and told them I wanted the Cyan 920. They were able to force the order. It took a week to ship.

JeffFattic
on Dec 17, 2012

I love my 8x. It definitely attracts double-takes from other people. Side note: The iOS UI just looks so dated now!

abw1987
on Dec 17, 2012

I am due for a new phone and really tempted to pick up an 8X. I just wish it had Nokia Drive and removable storage. I'd get the Lumia 822 if it wasn't so clunky.

mog0
on Dec 17, 2012

@abw1987 The 8X will have Nokia Drive available for it. Nokia have said they will make it available for all phones. It's currently in beta for WP8 but I believe there is a link you can go to and download it on the 8X. I've got the 920 but with that you can just download it from Nokia's store.

geeko
on Dec 17, 2012

Interestibgly, North American reviwers prefer the 8X over the Lumia, whereas European reviewers rarely even consider the 8X as a contender for the best WP8. I don't know if this relates Americans' liking phones with small screens and light weight (iPhone) whereas Europeans and Asians expect the screen size and feature set to grow in tandem with the price tag. Curiously, This is the opposite to how Europeans and Americans relate to cars.

Of course, the Lumia is not heavy at all, except when compared to an iphone, but then, iphone 5 is too light to begin with... One immediately finds it hard to take the tiny, feather-like device seriously as a smartphone, perceiving as one will it rather like a toy made for a child, not a tool made for a man (or a woman for that matter, as my colleagues can attest)

Rishicash
on Dec 18, 2012

From what I read in various forums, my take is that more people prefer the L920 and I see it mentioned more than the 8X.

jlua001
on Dec 18, 2012

Many years ago there was a 3-D photo camera named Nishika -some of you may remember it-, that it was so light that reviewers found that the manufacturer had added a piece of lead inside the camera to increase its "heft". So much for valuing "heft" for "quality"... BTW, I love the iPhone being very light; that is a big plus in my book.

NetLogic
on Dec 17, 2012

If anyone want to brilliant photos at low light or have shaky hands, Lumia 920 is simply the best, its magic. Beats SLR camera by a mile.

alvatrus
on Dec 17, 2012

You mean that a dedicated photography system (including a wide range of lenses and other accessories) used by amateurs and professionals alike is beaten by camera lens on a device that is primary used for communication, and whose main audience is satisfied to achieve facebook quality images?

mod6538
on Dec 18, 2012

Oh, sure. I believe every word you say now.. Please go on.

aras
on Dec 18, 2012

"Lumia 920 is simply the best, its magic. Beats SLR camera by a mile."

Is that a joke?

ftw71
on Dec 19, 2012

yeah, and the call quality sucks on an SLR!!! :-D

geeko
on Dec 17, 2012

Perceive as one will, I think I meant to write. Anyway, the 8S is a much nicer and a more original design than the 8X, which is a Nokia rip-off. So much so that I could well get the 8S were it not so underspecced.

Waethorn
on Dec 17, 2012

Not sure I care anymore. I'm dropping my cell phone and switching to using Bluetooth on a Surface RT with a Skype subscription over an unlimited cell data plan with a pocket mobile hotspot router. Yes, Windows Phone 8 is nice, but I'm thinking this is actually simpler. It's far cheaper anyway, but calls on Skype get all tracked through the same computing device I use for keeping in touch with customers instead of dealing with 2 devices with different levels of functionality. It certainly feels freeing not to be paying for an expensive voice plan just to keep a subsidized device. And hey, when my cell contract is up, I could continue using my existing WP7.5 phone as a Wi-Fi only device anyway....but I probably won't.

roncerr
on Dec 17, 2012

I have several umpcs running either Windows 7 or Vista ultimate. I've been trying to run Skype with a Bluetooth headset for many years. The Windows Bluetooth stack complains that it can't find a driver for the microphone and other BT stacks (e.g. Toshiba's) pretend that it should work but just doesn't. The headsets work fine with several cell phones. I like the modern Jabra Clipper for stereo (A2DP) feature and dual-connection memory. Just wish I could get it to work as BT input device on Windows. Has anyone managed to get a small BT stereo headset to work with skype as an input device? (Ideally, it should have at least 2 connections so I can use the same headset for phone and pc, and be small enough to fit in my pocket.)

MorganRW
on Dec 18, 2012

So do you mean to tell me you are going to carry your Surface everywhere you go such as restaurants and other social activities? I am just trying to understand your plan to drop using a cell phone in favor of the Surface. I cant imagine carrying this thing around where ever I went instead of a device that easily fits in my pocket.

sharpsone
on Dec 19, 2012

Lol some people might try it. My daughter's concert was the other night and just when I thought it wouldn't happen some moron darted in from the side wielding a 10" tablet. I laughed so hard I caught an elbow from the wife.

andrewje
on Dec 17, 2012

The best windows phone on the market would be the Nokia 8X. That is the HTC 8X form factor with the Nokia apps and services.

Had the HTC Mozart for 2 years - Good phone but HTC have added nothing of real value to the Windows Phone platform. They haven't released a single app that is unique or really worthwhile. While the 8X looks good, I am not going to be burned twice. Next month it will have to be the 920 when my contract runs out.

mod6538
on Dec 18, 2012

Come on, HTC 8X is perfect!

GoodThings2Life
on Dec 17, 2012

I find their comments on the 920 (other than heft/size) puzzling, especially about video quality. I've seen several comparison videos and it sucker punches every competitor in the face and stomps on their feet just for spite.

Otherwise, I generally agree with their findings for this round of phones. Nice job, and great to see them ranking right up there with the best.

MarkH
on Dec 17, 2012

That's fantastic that Consumer Reports rated them so highly! Now...if we can just get their sister company, "Actual Consumers," to give it a roughly equal chance, THEN Windows Phone would really be going places.

I absolutely love my 8X, but I feel like (shudder) a mac user whenever I try to extol its virtues to friends and family. Here's to hoping for the future, though :-)

Horshu
on Dec 17, 2012

I'm still smarting a bit over the lack of an 8s in the US. I still want the smaller-sized phone & like the color-dipped look quite a bit.

Chris_Kez
on Dec 17, 2012

Is it possible they didn't set the Lumia 920 to capture video in 1080p? The default is 720p. Otherwise I'm not sure how that phone only gets a rating of "good" for it's video quality.

mod6538
on Dec 18, 2012

I've been enjoying my blue HTC 8X for over a week now. It's interesting that comparing Lumia 920 with 8X side-by-side, how little difference there is in size, but 8X feels sooo good in hand, whereas Lumia 920 feels like a brick. I am constantly picking up my 8X to just hold it..

Harry Buttle
on Dec 18, 2012

Just got my HTC 8X today, a very nice upgrade from my HTC HD7, very happy.

EasycapExpertti
on Dec 18, 2012

Nokia Lumia 920 is many ways the best smartphone at this moment.
1. The best screen - 2.4x faster than Samsung S3's screen and 5.4x faster than iPhone 5's screen (tested with Lagom test). You can use its screen with gloves on. It’s the first smartphone in the world to deliver a full 60 frames-per-second (FPS) without any blurring.
2. It has 3pcs HAAC (High Amplitude Audio Capture) microphones and so the recorded audio is distortion free also at the loudest music performances and it can record also very low bass sound vs its rivals has nonHAAC mics and so the recorded audio at music concert recordings is mostly distorted and they can't capture low bass sound.
3. Nokia Lumia 920 is the first smartphone which has pentaband LTE support.
4. Nokia Lumia 920 is the first smartphone with OIS (Optical Image Stabilization) system which makes it possible to get better photos in the low light and makes more stable videos.
5. Nokia Lumia 920 is the first smartphone with integrated wireless charging.

pmbAustin
on Dec 18, 2012

I completely agree. Very high res screen, that is very sharp and nicely saturated as well. Great photos. Great OS.

The only thing it's missing is expandable microSD storage... but teh 8X is missing that too, and the 8X seems to be disqualified to me because it's single storage option is simply too small. At least the Lumia 920 has 32GB of storage.

The "heft" and size are grossly over-exaggerated. I've compared it with a dozen of my friend's phones, all of which have some sort of case because it's essentially required, and the differences are so minor as to be barely noticable. The Nokia 920 is solid and simply doesn't need a case. If I drop an iPhone, I'm worried it'll shatter. If I drop a Nokia 920, I'm worried it might damage the floor :)

neonspark
on Dec 18, 2012

I'm afraid the HTC8X will never see a follow up to compete in 2013 unless MSFT starts giving OEMs more freedom with the hardware. It is a great phone but it lags in many key areas and certainly won't fair well against the S4 Pro based sets.

the best thing for windows phone at this point is for MSFT to let OEMs use whatever newest hardware there is. this works in the PC space and I can't see why they don't think it will work in the phone space when phones are just a computer.

pthurrott
on Dec 18, 2012

By the way, I do agree that the best (theoretical) phone would be a "Lumia 8X," meaning the HTC 8X hardware with Nokia's apps, especially Drive. This is a sorely missing piece on competing phones, and Microsoft should have ensured that all Windows Phones have free turn by turn now, just as do all Android handsets and iPhones.

Rishicash
on Dec 18, 2012

Or better yet a Surface phone.

Rishicash
on Dec 18, 2012

As to which phone is the best, the 8X or L920 is like comparing a Porsche and Ferrari. Both are great and each has certain performance characteristics and features that are better than the other, but it really comes down to which of those suits you individually and your personal preference.

nigelp@synteca.com
on Dec 18, 2012

Well, I've been using a Lumia 920 for a few weeks and have now switched to an HTC 8X and what a difference! For me, the Lumia is simply too big for one handed operation and it's certainly heavy, whereas the HTC 8X is fine and you hardly know you've got it with you. A lot of people have commented on the 8X for its form factor, which was exactly my experience with the 920, just for the opposite reason - its size!

The only extra feature I'd like is removable storage, but nothing would convince me to switch back.

Hoomgar
on Dec 18, 2012

IMHO this just proves the value of Consumer Reports and the weight I'll put on them from now on. Although understandable on a few points, I find their overall observations here short of "noob" level. I think I would trust the average consumer’s opinion over theirs at this point. It seems to me that the ratings are heavily based in bias and general market perception rather than actualy test findings.

sharpsone
on Dec 19, 2012

I went with the 920. For me the camera was a key factor. I have a large family and wanted my images and videos to look great without carrying another device. I also enjoy Nokia Drive, maps and the exclusive we'll made apps they have to offer. I was concerned about the size at first but its a non issue. My wife is due for a new phone but she's eyeing the 8x or the 820.

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