Surface with Windows RT Gets a Firmware Update

It's still a mystery, but don't fall for reports of better performance

Microsoft’s new Surface with Windows RT tablet was the subject of a number of updates on its first-ever Patch Tuesday, but one of them really sticks out: Surface displays an unprecedented firmware update message in Windows Update, requiring users to plug in and charge the device before proceeding.

A note on the Surface support web site says that such updates are possible but doesn’t really explain further what’s entailed. “When a Surface hardware (also known as firmware) update is available, you’ll see a notification on your Surface,” the site explains. “When you get the notification, follow the on-screen instructions to update Surface using Windows Update.”

Right, thanks.

This week’s security bulletin doesn’t supply any information about the firmware update. And despite some blog reports to this effect, I’ve not seen any noticeable performance improvements related to app launching on my two Surface devices. Something tells me that Microsoft’s general description of firmware updates—that they “help improve stability and performance of PC hardware”—has triggered a bit of wishful thinking. But my own side-by-side tests with a patched and unpatched device showed no difference at all. (In fact, the unpatched one was sometimes faster, depending on the app.)

I’d ask Microsoft what’s improved, but they don’t respond to those kinds of requests these days. (Mary Jo Foley did ask and received no response.)

 

Discuss this Article 25

kwierso
on Nov 13, 2012

My Surface got really warm while installing these updates today in a room with poor ventilation, to the point that it showed a picture of a thermometer instead of starting back up after I clicked the "Restart Now" button and letting it shut down.

I took it into a room with a fan and it then started up just fine. Anyone else have that happen? The back top right of the screen was very warm to touch...

meelahi
on Nov 13, 2012

Wow! I guess it really was a hot update.

Greg Wood
on Nov 13, 2012

At least twice, my device has locked up. I held down the power button, waited a few seconds then pressed the power button again. It came up fine. So, I'm hoping that the firmware update fixes that.

rjohn05
on Nov 14, 2012

This same thing happened to me Sunday night. I had to contact Surface support and they fixed it for me. Involved a full PC reset. Fine by me since my stuff is all stored on SkyDrive anyways.

RJasonW74
on Nov 13, 2012

The new Microsoft... As secretive as Apple but has less to show for it.

JimmyFal
on Nov 13, 2012

I was hoping it would fix the random dimming and screen brightening issue. Nope. Those change logs always seem to refer to issues I'm not having anyway and rarely address the ones I am having. Rel Mon still "full of stars".

kwierso
on Nov 13, 2012

In PC Settings, turn off "Adjust my screen brightness automatically"? It has a light sensor that would otherwise adjust the screen brightness.

sporei
on Nov 13, 2012

I wish Microsoft would provide detailed update notes for ALL their products. Compare the nice iOS app updates to Windows Phone, you know pretty much exactly what goes with iOS apps likely because Apple make the developers provide a change log or update notes with each update.

With Windows Phone I believe this is optional. It's a small thing but for people like me who love reading the details it's beyond irritating.

brockbarlow
on Nov 13, 2012

Metro UI doesn't work on my Surface RT after updates on 11-13-12

rkawach
on Nov 13, 2012

Paul, your analysis is usually bang on, but I registered just to disagree with you this one time. My surface feels significantly snappier after the firmware update. I don't discount your observations, but my own differ. Pre-update I was somewhat disappointed with the Surface, it felt underpowered and unresponsive. That is no longer the case. Add this anecdotal data point to the pile.

jhovesen
on Nov 13, 2012

I didn't need to plug in my surface in order to update. No perceptible performance improvements after.

arrow22
on Nov 14, 2012

Same. Most likely, the tablet will require to be plugged in if it judges that the battery reserve may not be sufficient to go through the update cycle. I imagine most modern devices work this way.

rjohn05
on Nov 14, 2012

I noticed Angry Birds space doesn't stutter on my machine anymore.

wetworker
on Nov 14, 2012

sa3After the updates my mail app sometimes freezes up?

blakjedi
on Nov 14, 2012

Interesting. The users in the Microsoft Tribe on the theverge.com report totally opposite experiences. hm.

ian.aldrighetti
on Nov 14, 2012

I don't have a Surface personally, but what Paul is saying certainly is possible. I mean, if you want something to be faster you may trick yourself into thinking it is faster.

Did these other people do a side-by-side comparison of launching apps? If not, they have nothing to compare it to other than what they 'thought' it used to be. Paul's test may not have been scientific by any stretch of the imagination, but at least he didn't compare it to how fast he 'thought it used to be.'

blakjedi
on Nov 14, 2012

maybe but im not talking one or two users... tens of users are reporting more than just snappier performance... lag in transitions, multitasking, app resume etc was noted to be better...*shrug*

rohitharsh
on Nov 14, 2012

It did improve performance for me and its noticeable. hoping for more quick updates

karthik
on Nov 14, 2012

My right speaker on Surface RT keeps giving a whirring sound --- seemingly a hardware fault. No luck with these updates, incl. firmware updates. Any of your readers report a similar problem?

kwierso
on Nov 14, 2012

I'd take it in to a MS Store and see if they can do something about it.

fearful
on Nov 14, 2012

I have noticed that it's a bit snappier but it's difficult to tell without an unpatched one to compare it against - as Paul has done. Xbox Music is very sluggish still though, anyone else seeing this?

jasonoki
on Nov 14, 2012

The one thing I noticed after the firmware update is that the touch keyboard works without having to restart the Surface.

vbactive
on Nov 15, 2012

One of the first items I bought after I got my Surface RT is the Creative WP-350 Bluetooth Wireless Headphones. Surface did not support it. I could not pair the device. After the updates... My WP-350 Bluetooth Wireless Headphones works flawlessly on my Surface RT 64Gb!

kalli_taxi
on Nov 15, 2012

I noticed a significant improvement in the music experience on my LG HBS-700 headset. Crackling and pausing is all but gone.

odedo1
on Feb 1, 2013

I own a few iOS devices and you are totally wrong about Apple giving us instructions when we buy it new and also no instructions on upgrades, at best they fix problems that people complain about but there are more in the upgrades that they don't tell and really don't want us to know! also usually upgrades make the device work harder and it might work better but slower, on the Surface the first thing they did was block the jailbreak which made it a full windows 8 in 2 simple steps and they probebly also fixed a few bugs but don't complain if now the battery won't last as long as it did before, it's the same story with all devices " google, apple or windows " one last thing, when Apple or google do a major upgrade they know that the device will have a hard time running and that's when they come out with a new device with more power and faster graphic chips.

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