The Next Mini-Book: Xbox Music

Xbox Music works different across Windows 8/RT, Windows Phone 8, and Xbox 360, so it's a nice, confusing topic to tackle

Based on the feedback I’ve received from Windows Phone Book and my Amazon Cloud Player chapter/mini-book, I’ve decided that my next side writing project will be a mini-book about Xbox Music. This topic is excellent because it’s self-contained and is still amazingly confusing, with a strange array of mandatory and optional subscription services, depending on which devices you wish to use with the service. The mini-book will focus on Xbox Music usage on Windows 8/RT, Windows Phone 8, and Xbox 360.

There are a lot of questions to answer about Xbox Music, and a lot of confusion. The functionality varies wildly between the three device types, as does the availability of the various Xbox Music services and features. For example, you can match music to the Xbox Music cloud collection service in Windows 8/RT without an Xbox Live Gold account, but you can’t access that matched music over-the-air from Windows Phone 8 unless you do have a Gold account. Likewise, with Windows 8, you get free streaming access to the Xbox Music library for six months—sort of an “Xbox Music Pass light”-type service—and then limited streaming after that; but to access this functionality on Windows Phone 8 or Xbox 360, you need the paid Xbox Music Pass subscription.

Xbox Music is really a set of services that includes:

Xbox Music Store. As with services such as iTunes and Amazon MP3, you can purchase digital songs or albums in a high-quality DRM-free format and listen to them on any modern device. Microsoft offers over 18 million songs in its store. (Microsoft promises over 30 million tracks overall, though not all music is available in all markets.)

Personal music library. You can play your own music collection—which you may have acquired by ripping your own CDs, buying music from other services, or elsewhere, on Windows 8/RT, Windows Phone, and the Xbox 360. You can also create your own playlists in Xbox Music, on each supported platform.

Beautiful, integrated Now Playing experiences. On Windows 8/RT, Windows Phone 8, and Xbox 360, Xbox Music provides a unique Now Playing experience that is immersive and beautiful to look at, and integrated with the underlying platform.

Music discovery. Xbox Music offers integrated search capabilities on each device type and the ability to create Smart DJ mixes, which are special plalists, like custom radio stations, which are based on a favorite artist (or, on Windows Phone only, on albums or songs).

Free music streaming. Windows 8 and RT users can stream the Xbox Music collection to their PCs and devices. This service is unlimited for the first six months of usage and is then limited to 10 hours per month. (However, it’s always unlimited if you subscribe to Xbox Music Pass.)

Xbox Music Pass. A subscription service ($9.99 per month or $99.90 per year) that gives you streaming access to Microsoft’s music collection across Windows 8/RT PCs and devices, Windows Phone handsets, and the Xbox 360 console, and downloadable/offline access to those songs on Windows 8/RT and Windows Phone. Xbox Music Pass also enables playlist sync between each support device type.

Music matching. On Windows 8/RT, you can match your own music to Microsoft’s cloud collection and this music will be made available to you, over the Internet, on other Windows 8/RT and PC devices and, if you have an Xbox Music Pass, via your Windows Phone 8 handset.

Xbox Smart Glass. You can control your Xbox 360 console with a Windows 8/RT PC or device or a Windows Phone 8 handset using this interesting mobile app.

More is coming in the future, including unspecified social features that I assume will be based in part with the Zune Social features from the previous version of these services, and the expansion of Xbox Music to other devices, including iOS (iPhone, iPod touch, and iPad), and Android. So this will represent a good chance for me to expand the mini-book after it’s done as features are added and the services are improved.

I’m thinking this thing should come in at under 50 pages in Word with screenshots, but we’ll see.

Questions/comments? Let me know. I suspect this one is a lot more confusing for people than some other potential topics.

Discuss this Article 25

rjohn05
on Dec 24, 2012

You forgot playlist syncing. Although admittedly it doesn't work very well.

pthurrott
on Dec 24, 2012

:) It's under Xbox Music Pass.

Jccoyle
on Dec 24, 2012

Looking forward to this one, disappointed in the match function. Still with iTunes Match and want this function on my Nokia Lumia 920. I'm also waiting for Amazon to bring their music cloud to Windows Phone 8.

Gauster
on Dec 24, 2012

I think this is a great idea. The service across all devices is daunting and confusing. I like the size you describe where it will be in depth but not so large one will only push back from reading. I believe you could help users feel they are extracting everything from the service versus the self doubt most of us experience as to whether we are using the service to its fullest.
THX

J_H
on Dec 24, 2012

Another wrinkle: the "grandfathered" Zune Pass music users who have to have zune installed to get their 10 songs a month.

NPGMBR
on Dec 28, 2012

True but those users only have to keep the Zune Desktop Software installed on their PC to continue to receive their 10 free tracks. This is a plus because the XBox Music app just doesn't yet have the media management capabilities that Zune does.

ariesdog
on Dec 25, 2012

Annoys me when tech sites or mainstream press talk about where to download music and they always say iTunes, sometimes Amazon, but they ever mentioned or Xbox Music as it's now called.

Mikel25517
on Dec 25, 2012

Cries out (whimpers ) for a table to visually convey the differences by device and account type. I always wonder when things are made so complicated if the MS person responsible is an idiot, genius or just clueless. Making something complex seem simple is genius, so it is down to idiot or clueless.

portishead
on Dec 25, 2012

Changing from zune/windows phone 7 to xbox music/windows phone 8 is way too complicated. Problems all the way, syncing, cannot make playlists, podcasts nowhere to be seen. Any help in these departments in your book would be greatly appreciated !

Harry Buttle
on Dec 29, 2012

I've just upgraded from a HTC HD7 (WP7.5) to HTC 8X (WP8) and had the same problems, however MS have a beta app that will import your zune playlists onto your WP8 device (I've just used it), available here -

http://www.windowsphone.com/en-US/how-to/wp8/windows-phone-app-for-desktop

JERRYWACA
on Dec 25, 2012

Many thanks Paul!! This book idea would help me a lot!!

sege122
on Dec 25, 2012

I am a subscriber to xbox music. I subscribed with WP7 and Zune. It workekd very well. Zune was a very functional piece of software and, despite having to connect via usb, it was a good competitor to Itunes.

My whole experience of Zune was very positive. However Xbox Music really confuses me. They didn't have a lot to do to make it good. Just re-brand the Zune software and add a sprinkle a cloud functionality. Your book would be helpful because the way MS have implemented things seems somewhat haphazard.

The zune.net website allowed me to stream content on different pcs and now that has gone. Zune allowed me to rip cds and that seems to have gone with Xbox Music Metro App. if you have a brand new WP8 then the zune software is useless and the drm music is not compatible with Xbox Music so your best bet is to de-install. However since you cant manage music very well with the Metro app your best bet is to download itunes. Yes I am confused.

WP8 has great over the air music but outside the USA podcasts dont work. Back to itunes again. You still might want to put some of your cd music on there but with zune gone you have a very simple desktop sync app with minimal functions.

The album art metadata has problems. Albums are split in odd places. Music discovery is poor and was better with the old zune website. There is very little consistency in function between the Metro app, the desktop sync, WP8 and Xbox although they look a little similar.

Please explain this. I cant work out how they made the Windows 8 app less functional than any previous desktop software, took away the website, changed the drm so you can't use zune, made the WP8 experience less good than the WP7.

Steve

zorb58
on Dec 25, 2012

I don't know why people are having so much trouble with Xbox Music on Windows 8... I LOVE it. Its far more functional than I expected. Maybe it is just a side affect of my music library OCD over the years, but Xbox Music is working flawlessly for me. I think it will be a great read and important to your target audience too.

RMazurowski
on Dec 26, 2012

I use the Zune desktop on Win7 to manage many video podcasts I subscribe to (Windows Weekly, What The Tech, and many other TWIT and Rev3 shows). With my new Nokia Lumia 920 WP8 I no longer need the Zune software to sync my phone. Therefore this piece of software has limited use for me and I'd like to get rid of it...but what to replace it with? I hope MS will add podcast functionality to the current Windows Phone desktop tool.

js8229
on Dec 26, 2012

Wow that's very confusing to say the least. How can MS give everyone ten hours of Xbox music free each month? Doesn't that cost a fortune for MS?

I subscribed to Zune a while back (I had a Zune HD) and really enjoyed the service, only dropping when I realized Zune was going away and MS was letting the service lag (no channel updates, problems with sync, dropping hardware, etc.) Xbox support w/gold membership was also extremely limited. I'm looking forward to using with a WP8 handset and I hope they're getting serious about it this time.

Thanks for doing the book Paul. I hope the book will let me make an informed choice whether or not to go back or look elsewhere for a music service going forward. I liked Zune a lot and recommended it routinely, but I didn't like how it was handled especially toward the end and through the rebranding.

ind1g0
on Dec 26, 2012

The book is a good idea. I enjoy a lot of aspects of Xbox Music, but people really need to be aware of its limited integration and inconstancies with Windows Phone 8 before jumping in with both feet. Tell me if I'm doing something wrong, but here is where things go south:

1. "Cloud Collection" syncing is only one way to Windows Phone 8. Add a song to your cloud collection on your PC and its shows up on your phone. Hear a song you like at a restaurant and add it to your phone and will never show up in your cloud collection on your other Windows 8 devices.

2. PC downloaded Xbox Music pass songs do not sync with Windows Phone 8. If you download 2000 Xbox Music Pass songs to your PC and tried to copy/sync them to your phone for offline play they will not play due to DRM issues. Now of course, you can stream any song on the phone in your cloud collection. That’s great if you always have WiFi, or unlimited 3G/4G data, but that’s not a common reality. Sometimes I want to listen to my music on the plane, sometimes I want to drive to northern MN where there are no mobile towers and still be able to listen to my music. You could manually download the songs on the phone but you can only do it on a song by song basis (no downloading of the entire album). This would take forever if you wanted 2000 songs on your phone.

3. Smart playlists, song rating (hearts) - where are they? Xbox Music on Windows Phone 8 still has the heart button, but why doesn't Xbox Music on Windows 8/RT?

Of course another huge issue is the inability to sync any movies or TV shows purchased from Xbox Video, but that is another book in itself :)

bmacarthur
on Dec 26, 2012

Thank you!

I have been so tempted to write to you asking for a summary of all these things. I have an extensive music collection ripped from CDs, and using/accessing it in the past was very straight forward: copy ripped music to the devices on which I want to listen to it.

I love the Xbox Music Matching, which makes a lot of it available to me on devices that can't hold it all (like my 32GB Lumia 920). The problem is a "lot of it." Much of my music collection doesn't get matched. I followed your previous guide on manually matching my collection, but sometimes the albums still aren't visible from my phone.

Some of my playlists get synced across all my devices, but not all of them, or some of my playlists get replicated multiple times, but with differing number of songs in each (or some playlists with zero songs).

I would love to get a definitive guide on how to get my music collection set up so that all the items show up consistently on all my devices (once).

I can honestly say that Xbox Music is one of those apps that looks like Microsoft re-invented the wheel instead of using what they already had. The Zune software was fantastic, once they got the kinks worked out of it. Then comes Xbox Music, with things like matching, but lacking in the music recognition and some of the simplicity of the Zune software. I never needed a guide to get everything working with the Zune software, but I feel like I need an entire owner's manual for Xbox Music.

nick.karasev
on Dec 27, 2012

Apparently, successful album matching is no guarantee of music availability through the Cloud Collection. I came across a lot of albums (Alexandre Desplat or Apocalyptica) that match perfectly but never display the crucial 'cloud' icon. Yes, the album art is there, the songs match 100% without an issue, but nothing happens. My only explanation is that a given album is known to Microsoft but isn't a part of the Cloud Collection (for licensing or other reasons).

The worst part is that the 'cloud' icon is rather finicky. Sometimes it gets displayed, sometimes you have to change a sort order or force the grid to refresh some other way to see what is actually cloud-matched.

Arguably, they should have made the matching status more prominent -- I don't want to dig for album/song info every time -- and less finicky/laggy in its appearance. But I suppose it is too much to expect from Microsoft these days.

Rishicash
on Dec 26, 2012

So to access everything it's $16 monthly total for Xbox Music Pass and Gold membership?

stlbud
on Dec 27, 2012

I'm not having Zune/DRM issues some have discussed here. Am I just lucky?

Please include something about managing duplicate entries that come up when trying to "Match" music. I have several and not sure what I can do to eliminate them. I'm not sure which I can safely delete.

nick.karasev
on Dec 27, 2012

In all honesty, Xbox Music app is a complete abomination of utter proportions, a work of an incurable psychopath who hates all of the humanity. I'm surprised to hear anyone has anything good to say about this bit torture as a quick scan of its reviews shows some serious wide-spread frustration.

My personal take...

Fist, album info matching is completely broken. The album names and info, even coming from iTunes or Amazon metadata, are not recognized. The suggestions offered are laughable at best (Danny Elfman's "Wanted" soundtrack from iTunes comes as Pedro Almodavar movie, really?). Second, some albums are getting split and smothered across an entire music library, often with songs renamed and moved to a completely different artist/work (Daft Punk's Overture opening "Tron: Legacy" album from Amazon became something very-very different, some fuzzy things or whatever). Third, for many-many albums that don't have artwork embedded in a very special way -- resolution and such -- no artwork is displayed, and unless you can properly match it against the Cloud Collection, you are left with an option of manually editing your MP3s... Fourth, the sync to Cloud Collection is clearly broken. Sometimes the album is matched but the match info is lost upon restart. Sometimes an album's been deleted comes back. Last but not least, I noticed that many songs that don't match out of the box but are local to your collection get re-downloaded as Xbox Music Pass (WMA, 192kbs which is worse than a lot of my local 256kbs music!). Needless to say, I'm fairly certain if you cancel Music Pass these matched songs will be gone unlike Amazon or iTunes... It's a one giant stinking mess that made me abandon Xbox Music completely.

And don't get me started on Xbox Music Pass! A week ago I had to cancel my subscription, reset my phone and start from scratch (Microsoft's support solution!) because all Pass-downloaded music suddenly developed DRM recognition issues that no amount of album deletions and phone restarts could fix.

Again: this is between a brand new Nokia Lumia 920 and plain vanilla Windows 8 Pro with a music library comprised mostly of tracks downloaded from iTunes or Amazon. No legacy baggage, no shady pirated stuff.

If not for me liking quite a few things in both WP8 and Windows 8 that are unavailable elsewhere, I would have gone and bought iPhone 5 and iPad 4 just in spite... I don't know what Microsoft thinks but if its core apps are rated 3-stars and lower and people can't get even the basic functionality working properly, I don't see how they can seriously compete against established and mature ecosystems like Apple's.

(I ended up going with Amazon Cloud Player, just as Paul suggested: the best matching capabilities -- better than iTunes Match -- and overall good deal. Sorry, Microsoft! I really wanted to like you, but somebody else will be getting my money now.)

Bacchus1976
on Dec 28, 2012

I really hope you go into extensive detail on the gaps between what Zune used to offer and what is now missing or broken in Xbox Music.

Also hope you at least somewhat balance your bias towards a entirely cloud based existence and concede that for many of us our data plans and battery life can't handle this type of cloud based "syncing" and prefer a automated LAN based solution.

bdegrande
on Jan 4, 2013

Really looking forward to this, I bought an RT tablet, but this music ecosystem is new to me. I would also like to see some sort of podcast support added to the OS itself, but it looks like you need a third party solution at the moment.

craigmont
on Jan 6, 2013

It's ridiculous that neither the Xbox Music nor Windows Phone app can rip a CD that I ALREADY OWN and sync it to my phone. For that I need to use Windows Media Player on the Desktop. That's fine for me, but how do you explain that to the non-tech-savvy?

This is all a HUGE DOWNGRADE from the Zune experience, and the decision to do this was apparently made for reasons other than the customer.

Music on Windows 8 and Windows Phone 8 is broken and cannot be recommended over iPhone/iTunes.

pdskep
on Feb 2, 2013

As others have said XBox Music is an abomination. The fact that I can't get a simple Artists, Album, Song tree listing makes it useless to me. I don't want to have to scroll down 50 pages just to get to the album I'm looking for. It's basic and MS screwed it up royally. And this is only the tip of the iceberg. I love my MS phone, but when anyone asks me about it I advise them if music management and syncing is important to them to buy an iPhone. Zune was PERFECT!

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